Job Description:
- Your work will have real-world impact, and you'll be supported in achieving your career goals!
Location/Division Specific Information
- Unity Lab Services provides a single source for integrated lab service, support, and supply management.
- Our customized service offerings and premier service experts have the flexibility and experience to uniquely address our customer's laboratory's business needs.
How do we make an impact?
- The position is focused primarily on scientific support services within Unity Lab Services core offerings of order entry, order management, operating customer procurement systems, stockroom services, material handling, shipping/receiving, and chemical tracking.
What will you do?
- Perform laboratory services such as order delivery, glassware processing, biological waste processing, chemical inventory receipt/reconciliation,
- Follow work processes as outlined by our written procedures
- Proactively communicates with supervisor any customer concerns and/or potential problems
- Listens to customer concerns, effectively addresses issues with a goal of resolution within established timeframe
- Supports process improvement activities
- May perform other responsibilities as assigned by management.
How will you get here? Education
Experience
- 1-2 years in equivalent experience, preferably within a laboratory setting or services
- Validated customer service skills with demonstrated verbal, and written skills
Knowledge, Skills, Abilities
- Must possess operating skills to use handheld scanners and learn to enter data in various systems as needed, as well as analytical skills to reconcile reports.
- Demonstrates computer proficiency and possess basic -intermediate skills in Microsoft Office suite of software. Uses organizational skills to multi-task and meet due dates as needed.
- Works primarily at customer sites, which may require working independently.
- Work areas may include spaces where chemical-based allergens may be in use (such as penicillin, tetracycline, etc.)
- Depending on area of building, personal protective equipment may be worn to include lab coats, coveralls, hood, facemask, hairnets, safety gloves, and safety glasses, steel toe shoes, bump hats and/or safety glasses.
- Requires the ability to lift, push and pull 30-40 pounds consistently; may be required to lift 50 pounds, including operation and use of pushcarts, pallet jacks, forklifts, etc.
- The above statements are intended to describe the general nature and level of the work being performed by people assigned to this job.
- They are not a comprehensive list of all the duties and responsibilities associated with it.