Description
Summary
The qualified candidate will have excellent communication and interpersonal skills necessary to interface with customers, management and build and maintain a strong, team-oriented work environment. The ability to meet deadlines, multi-task and adapt to changing priorities are required.
Essential Duties and Responsibilities (Including but not limited to)
- Receiving and tracking service calls from the government.
- Prepares service orders and distributes to crew.
- Closes out service call in government system.
- Updates Preventive Maintenance Program.
- Ensure timely completion of all work.
- Tracks and compiles reports for management.
- Prepares payroll for management review and signature.
- Create daily shipment lists from an analysis of open orders and available inventory.
- Compiling and maintaining weekly and monthly performance-to-plan metrics.
- Respond to daily Customer Service request for schedule.
- Maintaining order acknowledgments.
- Maintains files of documents used and prepared.
- Prepares written work schedules based on established guidelines and priorities.
- Respond to daily Customer Service request.
- Perform follow up calls or correspondence to insure satisfactory service.
- Performs other duties as assigned by management and/or supervisor.
Supervisory Responsibilities
None
Minimum Qualifications
- Candidate must be a U.S. citizen.
- High school diploma or GED equivalent
- A minimum of 3 years' experience in an office environment.
- Driver's license and proof of current automobile insurance and the ability to travel to local facilities.
- Must possess skills to read, write and comprehend English.
- Must have the ability to manage time efficiently, work with multiple supervisor and managers, as well as maintain schedules.
- Work requires professional written and verbal communication and interpersonal skills.
- Strong time management skills.
- Strong computer skills (MS Office Suite)
- Strong Customer service skills.
- Strong analytical skills and attention to detail.
- Excellent interpersonal and communication skills.
- Self-starter with strong personal work ethic; must have a whatever it takes attitude.
- Ability to follow written and oral instructions.
- Ability to communicate effectively both orally and in writing.
- Must be capable of lifting to 50 pounds.
- Must be able to pass both required criminal background check and pre- employment drug testing.
- Ability to pass a background and or Govt. security clearance
Preferred Qualifications
- Experience and knowledge of Alaska Native cultures
Shareholder Preference
Pursuant to PL 93-638, as amended, preference will be given to qualified Ahtna Native Corporation Shareholders, Descendants, and Spouses in all phases of employment.
Core Competencies
- Communication, Oral - Ability to communicate effectively with others using the spoken word.
- Communication, Written - Ability to communicate in writing clearly and concisely according to strict deadlines.
- Self-Motivated - Ability to be internally inspired to perform a task to the best of one's ability using his or her own drive or initiative.
- Team Builder/Worker - Ability to inspire and work within a group of people to work toward a goal.
- Organized - Possessing the trait of being organized or following a systematic method of performing a task.
- Time Management - Ability to utilize the available time to organize and complete work within given deadlines.
Physical Demands
- Work involves moderate to heavy work in all types of conditions. There is frequent need to stand, stoop, walk, lift heavy objects (up to 50 pounds) and perform other similar actions during the workday. Considerable reaching, stooping, kneeling and crouching may be required
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Environment
The work environment characteristics described in this job description are representative of those an employee encounters while performing the essential duties and responsibilities of this job.
- Work may be performed in indoor and outdoor locations. May be subject to confined spaces and subject to changes in temperature and weather conditions.
Work Schedule: Generally, 40-hour work week, hours and days as business needs dictate. Some overtime may be required.
Qualifications Education High School Diploma/GED (required) Experience 3 years: * Must possess skills to read, write and comprehend English. * Must have the ability to manage time efficiently, work with multiple supervisor and managers. * Work requires professional written and verbal communication and interpersonal skills. * Must be able to pass both required criminal background check and pre- employment drug testing. * Ability to pass a background and or Govt. security clearance * Have the ability to obtain a Public Trust clearance. (required) Licenses & Certifications Driver's License (required) Skills
MS Office (required) Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)