Location: New York,NY, USA
Overall responsibilities: The Production Coordinator is responsible for performing high-volume data entry for every customer and store inventory order. Monitoring the vendor response and ensuring precise and timely work orders are filled on time. Creating orders, verify vendor invoices, Process computerized customer orders with speed and accuracy. Communicate with Managers regarding vendor questions and report back in a timely manner.
Production Coordinator Job Duties:
Uphold and practice company policies, procedures and Company standards
Provide courteous service to all vendors and customers in accordance with Company
Be courteous and pleasant with coworkers and supervisors
Ensures all orders are entered accurately and on time for customer merchandise customer selection into order processing system
Act as an editor/accuracy check for all orders submitted
Identifies and escalates gaps in company and customer ordering information with appropriate level of urgency
Monitor orders using system reports and communicates progress to leadership
Ensures all discrepancies are proactively communicated and resolved ensuring orders are accurate and on time
Liaison with Customer Service and Vendors, ensuring customer questions/ and or requests are answered in a timely manner
Ensure that production office and common areas are kept organized, clean and safe for all employees and customers
Qualifications and Required Skills:
High School diploma/GED required 2+ years in order entry and customer service experience
Experience in a customer service
Excellent communication skills, written and oral, able to articulate and communicate with vendors, customers, management and staff
Able to demonstrate problem resolution skills
Able to work effectively with all departments, associates, management, visitors and customers from diverse backgrounds
Able to work effectively with all functions across the company, with individuals from diverse backgrounds and with associates at all levels of the organization
Ability to manage multiple tasks simultaneously while prioritizing
Detail oriented
Demonstrate the highest level of ethics and integrity
Excellent time management
Analytical, communication and organizational skills
Excellent professional interpersonal skills both in person and by phone
Ability to manage multiple projects independently