Location: Champaign,IL, USA
Benefits:
* 401(k) matching
* Competitive salary
* Paid time off
* Bonus based on performance
Our unique shop-at-home model allows customers to get perfect new floors without leaving their home and our 350,000+ customers give us an average of 4.8 star rating. That's a big reason why we are growing five times faster than our competitors and why we have an immediate need hire Production Coordinators across the nation. We are looking for hard-working, service-minded individuals.
The Floor Coverings International Production Coordinator is responsible for delivering the installation of a job to the level of expectation set in the sale of the project. This position is the key to ensuring that customers have a positive experience and that jobs are produced both efficiently and profitably.
Job Details & Perks:
* Paid training provided
* Full-time
* Bonus eligible (performance based)
Key Responsibilities:
* Meet with sales staff weekly to discuss recent sales and review customer expectations and product orders.
* Order all products needed for jobs accurately and follow up on delivery.
* Schedule the job to meet the schedule of customer and installers.
* Update the customer ongoing on details of installation by keeping them informed of start date and time and clarifying the work that will be done.
* Communicate job progress daily.
* Discuss and obtain written permission for any changes in contracted work.
* Confirm scope of work and compensation with installers prior to start of job.
* Deliver on expectations contracted in the sales process.
* Walk the customer through job at completion and collect final payment.
* Manage job to hit profit objective.
* Complete job costing reports within 24 hours of completing an installation.
* Consistently search for installers that can offer a better experience to our customer with more reasonable rates.
* Resolve conflicts and complaints immediately.
* Keep show room and office organized and presentable.
* Be available for Home Shows.
* Be available to attend training seminars at owner's discretion.
* Attend at least one form of training per year.
* Continue to educate self on new flooring.
* Attend weekly meeting with Franchise Owner at scheduled time.
* Updates logged daily with status of job and upcoming schedule.
* Work weekly and monthly to hit sales installation goals.
* Make decisions and act in accordance with Floor Covering International's core values and mission.
Qualifications:
* Leadership skill to manage installers and handle conflict appropriately.
* Able to work independently without supervision.
* Able to maintain organization while working on multiple sites.
* Able to problem solve productively.
* Able to make reasonable decisions.
* Portrays a professional image.