•The Production Manager position will recruit, train and lead a world class base of window and door installation and support talent with enough capacity to install between 97% -105% of sales while maintaining Green Diamond level HOS scores.•Lead and manage the following departments: Installation, Measurement (IPM's), Service, Warehouse Operations.•Apply sound business judgement and accepted management practices to assure that the quality and capacity of the production pipeline meets or exceeds the required need. Ensure all projects have been installed and delivered in a manner commensurate with customer expectations, company policies and financial objectives.
- Ensures that contractual and other commitments are kept, and that the company complies with approved policies, procedures, safety and ethical standards as well as all applicable laws and regulations.
- Monitor, report and coach on KPI's related to the Production organization to ensure the monthly, quarterly, and annual goals are being met, including NPS scores, measure accuracy, first time installation, service and warehouse performance metrics among others.
- Procuring, vetting, and training new subcontractors.
- Contribute and develop Production policies and processes for best practice.
- Manage, coach, and train the Installation Project Managers, Service Technicians, and Warehouse Associates to plan, organize and direct activities and scopes of work.
- Host Production meetings & Signature Service training sessions as needed.
•Primary accountability for communication and prompt resolution of any project placed into Job-In-Progress (JIP) status, including directing work activities of installation teams and/or subcontractors, supply chain, scheduling and warehouse resources.•Primary accountability for ensuring EPA lead-safe work practice procedures, as applicable, from installers.•Perform in progress and post-installation assessments for installations to meet established standards. Prescribe work and materials necessary to correct process or installation deficiencies.•Promote/enable the Renewal by Andersen experience with every interactionJob Functions% Time
- Management of the entirety of the installation life cycle of all window and door installations for the company.
50%
- Partner with the Sales team and other departments to recruit, train and develop the essential personnel for the Production team.
25%
- Handles staff employee problems and disciplines as necessary.
15%
- Conducts regular reviews and recommends courses of action to improve overall crew and direct report's performance.
10%Key Job Responsibilities
- Direct oversight and management of company installers and/or subcontractors as required to ensure productivity and standards of employees and/or subcontractors. Determine job specializations among installation employees and/or subcontractors and assign work accordingly.
- Interviewing, hiring, training employees, planning, assigning, and directing work, appraising performance, rewarding and disciplining employees and addressing complaints and resolving problems.
- Proactively recognizes situations that could impact customer expectations, job costs and/or required residential building codes. Create documented solutions when issues arise.
- Conducts regular reviews and recommends courses of action to improve overall crew and employee performance with a particular focus on productivity and overtime minimization.
Other Related Duties
- Supports and reinforces company safety initiatives to ensure compliance with OSHA and DOT requirements and fosters a healthy work environment.
- Determine a clear course of action to ensure the success of underperforming personnel and crews as it pertains to first time completion, customer satisfaction and job profitability.
Job RequirementsMinimum Education and Experience: •5-7 years of experience in construction project management, estimating or engineering, with strong preference given to experience in residential construction. Highly organized, accurate, personable, with the ability to reflect empathy to customers•3-5 years of experience in roles requiring an acute attention to detail.•High school graduatePreferred (not required):•College degree•Contractors LicenseLicenses and/or Certifications:
- Valid driver's license and current automobile insurance
Knowledge, Skills and Abilities:
- Excellent oral and written communication skills; strong mathematical skills also required for accurate financials
- Highly organized and ability to take feedback
•Proficient in excel and other MS Office Suite programs (such as Outlook, Word, etc.)
- Flexibility and demonstrated ability to adapt well in a changing environment to include hours of work and drive time.
Physical Demands
- May carry 75+ pounds in equipment and product.
- Climb ladder, move/push/pull furniture
- Drive up to 8 hours a day.
- Communication Type, speak, and write daily.
Objectives
- Maintain Installation Capacity at 97-105% of sales
1. Measured by dividing last period sales $ volume by last period Install $ volume
- Maintain HOS Score at Green Diamond Level
2. 85% Net Promotor Score
- Conduct at least 12 Job Site Visits per month
1. Job site Evaluations should be completed and posted within 12 hours of the visits
- Maintain First Time Completion Rate on Installs and Service Visits of 97% or Higher
- Complete Weekly Key Installation and Personnel Metrics Report and present at weekly One on One meeting with General Manager.
THE RENEWAL BY ANDERSEN STORYRenewal by Andersen is the full-service window-replacement division of 120-year-old Andersen Corporation, the owner of the most trusted family of window brands in America. Renewal by Andersen was founded with a mission to redefine the industry and to offer a different-and better-window-replacement experience. Renewal by Andersen has 10 company-owned locations and over 50 independently owned affiliates across the United States. Harborview Windows and Doors, LLC, is a fresh expansion opportunity from the Renewal by Andersen ownership group of Charlotte, bringing its industry-leading expertise and best-in-class culture to the Charleston and Hilton Head markets. As part of the trusted S&L Windows family, operating in Charlotte, NC; Columbia, SC; and Greenville/Asheville/Spartanburg, Harborview is poised to deliver the same commitment to quality, reliability, and exceptional customer care. Guided by a Green Diamond service mindset, Harborview offers superior products and a team dedicated to building lasting relationships within the community, while continuing the family-owned tradition of giving back through active involvement with local charities.Renewal by Andersen is a proud equal opportunity employer. We are committed to fair hiring practices and to creating a welcoming environment for all team members.NON-DISCRIMINATION - Renewal by Andersen of the Carolinas is an Equal Opportunity Employer. This position shall be filled on the basis of qualification and ability to perform the essential functions of the job and without regard to race, religion, color, sex, age or national origin.