Production Services - Infrastructure Support
: Job Details :

OverviewAtBNY,our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world's financial system we touch nearly 20% of the world's investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere.We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about.We're seeking a future team member for the role ofProduction Services - Infrastructure Support (Kafka Administrator)to join ourTechnology Services Group (TSG)team. This role is located in Pittsburgh, PA – HYBRID (3 days in office per week).In this role, you'll make an impact in the following ways:Through comprehensive training and hands-on experience, you will become highly skilled in confluent Kafka and its ecosystem, including tools such as Kafka Connect, Kafka Streams, and Schema Registry.You will acquire a deep understanding of security protocols in Kafka, including SASL-SSL with Kerberos and TLS encryption, ensuring that data is transmitted securely and efficiently.You will become well-versed in various tools to enhance Kafka monitoring, alerting, and deployment processes, such as TeamCity, Splunk logging, Prometheus, Grafana, and Ansible Tower.You will have the opportunity to participate in knowledge-sharing sessions, training, and workshops to improve your proficiency in Kafka API and understand how Kafka messaging services are used in different microservices.You will collaborate with other support teams to ensure that Kafka is seamlessly integrated with other technologies in the stack, such as databases, message queues, and data processing frameworks. This will enable you to deliver end-to-end solutions that are scalable, reliable, and secure.You will gain expertise in utilizing ServiceNow to manage and track incidents, problems, changes, and releases in the production environment. This will enable you to maintain high levels of service quality and ensure that our clients' needs are met in a timely and efficient manner.Following established change management processes to ensure all changes to production systems are properly tested, documented, and communicated.Conduct thorough root cause analysis (RCA) for all high-priority (P1/P2) issues, documenting findings in comprehensive RCA documents.As a member of the L1/L2 support team you will involve in the troubleshooting and resolving Kafka-related issues, such as message delivery failures, consumer lag, and producer/consumer errors.Participate in on-call rotations to provide 24/7 support for Kafka clusters, and work with other support teams to ensure timely resolution of critical issuesTo be successful in this role, we're seeking the following:Familiarity or experience with Confluent Kafka API support or similar technologies.Experience using Splunk for logging.Java (Kafka JMS based experience)Experience with and understanding of ServiceNow.Security protocols: SASL-SSL, Kerberos and TLSAt BNY, our culture speaks for itself. Here's a few of our awards:America's Most Innovative Companies, Fortune, 2024World's Most Admired Companies, Fortune 2024Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024Best Places to Work for Disability Inclusion, Disability: IN – 100% score, 2023-2024“Most Just Companies”, Just Capital and CNBC, 2024Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024Bloomberg's Gender Equality Index (GEI), 2023Our Benefits and Rewards:BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.Employer Description:For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments and safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark: bnymellon.com/careers.EEO Statement:BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans. Our ambition is to build the best global team – one that is representative and inclusive of the diverse talent, clients and communities we work with and serve – and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.