Description: Dallas area preferred Production Support Engineer Job Description:
- Develops innovation strategies, processes, and best practices.
- Drives the execution of multiple business plans and projects.
- Supports and ensures business objectives being met.
- Leads the discovery phase of medium to large projects to come up with high level design.
- Leads the work of other small group of 3 to 4 engineers for assigned Engineering projects
- Leads and participates in end to end service implementations, data feeds ingestion, and orchestration.
- Designs and implements low latency services.
- Promotes and supports company policies, procedures, mission, values, and standards of ethics and integrity.
- Troubleshoots business and production issues .
- Support trouble-shooting client issues with high level data analysis and project review.
- Evaluate client applications using analytics such as Splunk, xMatters, Quantum Metrics software tools.
- Make modifications to alert tools to ensure proper monitoring of Mobile Infrastructure.
- Maintain interaction within entire organization and third party related entities.
- Provide detailed information with Tier 1 clients as required. Internal DevOps teams and 3rd party vendors.
- Engage in internal issues review and Support calls.
- Assist in support hours of operation and off hour production emergencies.
- Perform level of effort estimates for assigned tasks and change orders requests.
- Help stabilize production environment migrations.
- Identify root causes of technical issues in production and out of box failures.
- Design and develop solutions to better identify spiking errors and potential issues that could lead to outages .
- Interact with project teams for new products development giving insights from technical issues of previous releases/migrations.
- Study and recommend corrective solutions for enhancing issue detection efficiency.
Required Skills : Java
Basic Qualification : Additional Skills : Background Check :Yes Drug Screen :Yes Notes : Selling points for candidate : Project Verification Info : Candidate must be your W2 Employee :No Exclusive to Apex :No Face to face interview required :No Candidate must be local :No Candidate must be authorized to work without sponsorship ::No Interview times set : :No Type of project :Development/Engineering Master Job Title :Dev: Java Branch Code :San Francisco