Production Support Lead
: Job Details :

Position Description (the more details the better) Client: Trane Job Title: Production Support Lead Type: Direct HireLocation: Davidson, NC office onsite/hybrid This position will be primarily responsible for leading the production support activities of our client's compensation management solution group. Responsibilities will include, but not be limited to, planning production calendars to meet stakeholder review and payroll deadlines, coordinating daily production activities (such as pipeline scheduling, report generation, integrations, etc.), troubleshooting production issues, and coordinating system fixes with necessary teams, release management including system testing and deployments. Planning, coordinating, and executing daily production activity calendars across multiple client groups Monitoring of production activities to ensure successful completion or coordinate resolution of any production failures Production incident troubleshooting, root cause analysis, resolution coordination, and incident tracking to closure Software release testing and regression testing coordination and execution Development of release playbooks to ensure a smooth rollout Planning, implementing, and supporting release deployment Coordination with all internal teams, external teams, and interfacing with business leads This is a full-time role that is onsite/hybrid in our Davidson NC office- the Full-time salary is $90,000 - $110,000 plus benefits/bonus Required Skills: Experience across all phases of the Software Development Lifecycle required Experience with Microsoft Office Suite required Experience managing incidents using ServiceNow or any similar tool Experience with supporting the following or similar technologies: Informatica ETL - Required Oracle PL/SQL - Required Experience with production support roles and responsibilities required Ability to work well and adapt to change in a fast-paced environment required Excellent written, verbal and interpersonal communication skills Must have ability to work well in a team environment Nice to Have: SAP Commissions - Good to have Scripting languages such as: Unix Bash shell, Perl, or Python - Good to have Experience performing system application testing preferred Experience performing system administration duties preferred Key Words (at least 6) Production Support SDLC ETL PL/SQL Troubleshooting Deployment Bachelor's Degree Requirement: Yes