Production Support Specialist
(Day Shift 5:30 AM – 1:30PM and Afternoon Shift 1:30PM - 9:30PM)
The Production Support Specialist role is responsible for leading Material Review Board (MRB) reviews, approving dispositions through review of Design/CAD Model, coordinating, and maintaining documentation, and working cross functionally to investigate causes, containment actions and final solutions for issues detected during our manufacturing and assembly process.
Key Responsibilities
- Lead Manufacturing Review Board reviews with core team members to determine non-conformance resolutions.
- Create action notices to communicate to appropriate departments and personnel all revision and Bill of Material updates, as well as actions used to process changes from Design
- Communicate directly with suppliers and utilize the Engineering Deviation Request (EDR) process to review and obtain approval for requests.
- Facilitate the implementation of determined actions from Non-conformance, Engineering Change Orders, and EDR reviews.
- Collaborate with Manufacturing team leaders and in cross function teams to perform root cause analysis and ensure corrective action implementation (CAR) to reduce risk and support continuous improvement initiatives.
- Review design model and design repairs in CAD model to ensure effective solutions without compromising quality.
- Proactively work to provide containment of quality concerns both internally and externally for our customers.
- Manage and perform thorough follow up on issue status' and resolution progress
- Record and document disposition of non-conformities in the ERP quality system
- Oversee the product on-hold / off-hold process and communicate with other departments as necessary
- Support and/or Lead Quality team projects for continuous improvement initiatives as needed.
Qualifications
- Technical education and hot runner design experience preferred
- Must demonstrate an Intermediate to advanced understanding of drawings and the utilization of 3D solid CAD models
- In depth knowledge of Husky Hot Runner Systems
- Solid understanding of our manufacturing and sourcing processes
- Solid MS Office skills (Excel, PowerPoint, Word & Outlook)
- Ability to multi-task and manage multiple communications through use of time management skills to prioritize, organize, and provide timely responses.
- Must demonstrate strong problem resolution and decision-making skills, with an ability to work closely with others to coordinate completion of tasks
- Excellent troubleshooting skills, ownership, and customer focus
- Flexibility to work overtime as needed and/or to be on call as required
- Excellent communication skills