Production Support Trading Systems Engineer
: Job Details :

Job Title:Production Support Trading Systems EngineerJob Function:SupportLocation:Boston, MAIndustry:Job Number:JO-1509-127The Production Support Engineer will provide technical and operational support for our Trading platforms in both the primary and secondary production locations. This position will also be called upon to assist with non-technical tasks such as documentation, project management and risk remediation.Primary responsibilities: Monitor, escalate, document and resolve production related issues.Hardware / software configuration, patching, upgrade, maintenance and installation.Support of trading applications and infrastructure.Conduct and document DR tests, strategies and procedures.Maintain documentation for all procedures, ensuring that procedures meet best practices and are kept up to date.Business client relationship management and communication.Interact with business users and internal teams.Analyze, debug and troubleshooting the respective application, database and security references.Technical operations support.Education and Experience:A Bachelor's degree or related work experience in a similar role is required. A successful candidate must have an operational support background with at least 3-5 years of experience. Candidates must possess a broad range of technical skills, written and oral communication skills, project management skills, the ability to effectively multi-task and manage his/her time. This individual must also have the ability to work independently as well as within a team environment. Skills and Knowledge:Prior experience supporting real time mission critical applications and infrastructure.Knowledge of networking topology and protocols.Proven ability to improve support processes and customer experience.Demonstrated technical, analytical and problem solving skills.Customer focus and dedication to customer satisfaction.Excellent written and verbal communication skills.Knowledge of Linux system administration functions and commands.Self-motivated, ability to work within a team and individual as needed.Prior experience with shell scripting and program languages would be considered a plus.Prior Financial Trading Support would also be a plus.