About the role: We are seeking a Professional Services Associate that has a passion for delighting customers by delivering winning strategies and solutions. We work with mid-market organizations and large enterprises inall verticals, with a focus on their GRC activities. Core Responsibilities:
- Provide end-to-end support for post-implementation customer professional service requests including requirements exploration, project management, and solution execution.
- Provide ongoing subject-matter expertise and Risk Cloud product advice to help our customers grow and mature their GRC program, including hands-to-keyboard support within the Risk Cloud platform, Risk Cloud enablement and training, and support with organizational goals and objectives.
- Collaborate cross-functionally with the Implementation, Customer Success, and Sales teams throughout the customer journey.
- Build and maintain strong relationships with customers and become a trusted advisor with a deep understanding of customer pain points and needs.
- Become an expert user on the Risk Cloud platform and effectively speak about the product and our out-of-the-box content and resources, both within LogicGate and externally facing.
- Conduct highly effective meetings with customers over web conference. Requirements:
- 2+ years of experience in Management Consulting, Solutions Architecture, Sales Engineering, SaaS Implementation/Professional Services, or a similar role with a strong foundation in GRC, Risk Advisory, or Security preferred industries.
- Intermediate technical knowledge working in Excel or a similar product.
- Great people skills and a passion for customer-facing work - the ability to quickly understand your audience and tailor the right message.
- Experience managing concurrent accounts/priorities - organization, time management, and attention to detail.
- Experience working collaboratively and effectively on cross-functional teams.
- A drive to learn and be curious, with the desire to understand our customers' problems and then effectively communicate and demonstrate how Risk Cloud can help. Compensation: The anticipated base salary range for the role is $71,000 - $87,000 per year + variable + equity + benefits. Actual salaries may vary and will be based on factors, such as the candidate's qualifications, skills, competencies, and proficiency for the role. Total Rewards: Our Total Rewards Package is designed to support you both at work and outside of it. In addition to offering competitive salary, variable compensation (bonus), equity, and health and wellness benefits, we are proud to offer generous PTO, 12 Annual Company Holidays, Summer and Winter Fridays, and Health Days, allowing you time to recharge and relax. Our Culture: DEIB is a priority for us at LogicGate - it is at the foundation of all of our core People programs, activities, and business practices. We encourage everyone to join one of our Employee Resource Groups (AAPI @ LogicGate, Pride at LogicGate, and Women in LogicGate) to participate in and contribute to conversations that foster a culture of belonging. LogicGate also believes strongly in giving back to the communities in which we live and work. We support our teams through this by offering volunteer hours as well as Company-wide charitable activities supporting organizations aligned with our Company Core Values. Excited about LogicGate but not familiar with GRC? That's ok - a lot of us weren't familiar with GRC when we started, too. Unless the job description specifically requires previous GRC familiarity, here's what you need to know:
- GRC stands for Governance, Risk, and Compliance.
- GRC professionals help their companies manage uncertainty, act with integrity, and stay on the right side of the law.
- GRC is a huge market and growing fast. It's a $35 billion industry today and is predicted to grow to $64 billion by 2025. A lot of opportunity! At LogicGate, our People are the foundation of everything we do - for our teams, our customers, and the Company. We are proud to offer competitive, inclusive, and comprehensive total rewards packages. LogicGate has an outcomes-first culture that provides a variety of benefits and perks that enable our teams to thrive, both inside and outside of the workplace. #J-18808-Ljbffr