Professional Services Engineer - Remote Anywhere USA
: Job Details :

Extreme Networks Named to Computerworld's 2023 List of Best Places to Work in IT!Over 50,000 customers globally trust our end-to-end, cloud-driven networking solutions and rely on our top-rated services and support to accelerate their digital transformation efforts and deliver progress like never before. With double-digit growth year over year, no provider is better positioned to deliver better outcomes on scale than Extreme.We believe in walking the walk  of our strong core values which enable us to successfully advance together. Diversity and Inclusion is a vital part of our values and beliefs, and we're proud to foster an environment where every Extreme employee can thrive.Come become part of something big with us! We are a global leader, with hubs in North America, South America, Asia Pacific, Europe, and the Middle East.The Extreme Professional Services Engineer (PSE) will work within a team of highly skilled and experienced engineers to support multiple customer implementation projects throughout North America. The PSE role requires a broad range of technical, troubleshooting, and excellent customer communication skills. The PSE is considered the trusted advisor  for the customer during the network implementation. The PSE's role is to provide a high-quality implementation of all product areas of the Extreme Network product suites, ensuring that all networking implementations meet the customer requirements.Responsibilities:Provide project implementation support onsite and remote.Follow Extreme PS PDIO (Plan/Design/Implement/Operate) implementation methodology.Responsible for creation and maintenance of project documentation during implementation.Act as technical lead and trusted advisor to the customer during implementation.Serve as liaison between sales and customer during implementation.Work with Extreme partners and sales staff to implement the Extreme solution that was sold.Maintain excellent knowledge of all Extreme product suites.Coach and mentor other members of Professional Services and PS partners.Escalate any customer issues to management in a timely manner.Requirements:Expert in networking technologies with industry and regional knowledge and experience (6 or more years' experience).Thorough knowledge of security design features and ability to implement and perform analysis of network and systems security design (4 or more years' experience).Hands-on experience using security-related toolsets.Strong skills in troubleshooting and problem resolution in a network environment.Keen ability to understand and analyze customer requirements and position the Extreme solution effectively.Ability to effectively implement Extreme products and solutions in a mission-critical environment within scheduled downtime or with no downtime.Demonstrated ability to manage complex customer interactions in difficult circumstances and control customer expectations to maintain satisfaction.Excellent interpersonal, technical presentation, and communication skills.Proven team player.Ability and willingness to travel (90% travel expected).Self-motivated with the ability to work with minimal supervision.Extreme ECA certification.In-depth knowledge of four or more of the following networking technologies (3 or more years' experience):Extreme Campus FabricNetwork Access Control (NAC)Intrusion Detection/Prevention (IDS/IPS)ConvergenceWireless; WANIPv4/v6Routing Protocols (RIPv1/v2/v3, OSPFv2/v3, VRRP, MPLS, BGP, PIM, etc.)Layer 2 Switching (802.1Q, 802.1D, 801.x)Extreme AnalyticsDesired Skills / Experience:B.S. in Computer Science or related field, or equivalent work experience.Network Certifications desired (i.e., CCNA, CISSP, CCIE, CWTS/CWNA, etc.).Extreme Networks, Inc. (EXTR) creates effortless networking experiences that enable all of us to advance. We push the boundaries of technology leveraging the powers of machine learning, artificial intelligence, analytics, and automation. For more information, visit Extreme's website or follow us on Twitter, LinkedIn, and Facebook.We encourage people from underrepresented groups to apply. Come Advance with us! In keeping with our values, no employee or applicant will face discrimination/harassment based on race, color, ancestry, national origin, religion, age, gender, marital status, sexual orientation, gender identity, disability status, or veteran status. Extreme Networks also strives to prevent other forms of inappropriate behavior (e.g., stereotyping) from gaining a foothold in our organization.#J-18808-Ljbffr