Job DescriptionThe Program Assistant provides receptionist duties and support services such as case filing, copying and scanning documentsEssential Functions:
- Provides quality customer service when greeting individuals either by phone or in person.
- Provides technical assistance with distributing and sorting mail, assembling packets, and sending and receiving of information.
- Gathers, reviews, and maintains client information for files and assures compliance standards are met.
- Assists with keeping children and family information up to date in the client management system.
- May purchase and maintain office inventory.
- May take minutes at meetings.
- Assures confidentiality of all data and information.
- Implements Saint Francis Ministries policies and follows directives as required. Follows and adheres to all pertinent Saint Francis Ministries Standard Operating Procedures (SOP's), rules, personnel policies and procedures; related accreditation and licensure standards; and federal, state and local rules, statutes, regulations, and contractual terms
- Is knowledgeable of and follows all safety procedures
- Reports unusual incidents through appropriate Risk Management, clinical and safety channels
- Ensures clients' rights are protected
Requirements
- High School diploma or equivalent
- Must be 21 years of age
- Must pass a drug screen, Nebraska Child Abuse and Neglect Registry Clearance, any background checks deemed to be necessary.
- Lifting requirements 50 lbs.
- Must have a valid NE driver's license, acceptable driving and reliable transportation
- Demonstrates competence and continues training in age-specific competencies for infant through adult clients
- 6 months experience working in teams and the public or related experience
- Mandated Reporter
- Ability to work flexible schedule
- Demonstrates effective written and verbal communication skills
- Handles multiple priorities
- Organizational skills
- Clerical skills, including, filing and typing
- Computer skills including knowledge of spreadsheets, data bases and word processing
- Independent discretion/decision making within the scope and responsibility of the position
- Manages emotions and can make decisions under pressure
- Manages stress appropriately
- Works alone effectively
- Works in close proximity to others and/or in a distracting environment
- Works with others effectively/teamwork
- Ability to work with diverse population
- Understands and practices Universal Precautions