Program Assistant
: Job Details :

Loyola University Maryland Main CampusFull timeR-000#######

Position Title

Program Assistant

Employee Type

Regular

Office/Department

International Student Services

Work Environment

Loyola University Maryland Main Campus

Position Duties

The Program Assistant for the Office of International Student Services (OISS) provides administrative support to the OISS Director and department. OISS assists Loyola's international student community with immigration, cultural, personal, and academic related matters and is committed to providing a welcoming environment. This position involves working with a diverse student population and includes handling highly confidential and sensitive information. Duties include providing a varied range of administrative support while balancing multiple priorities in support of the department. Essential job duties:

• Provide confidential administrative support. Welcome visitors and answer phone calls, emails, routine inquiries, and mail; Refer questions, issues, and requests as needed. Handle multiple tasks simultaneously while upholding a dedication to customer service and showing sensitivity to the cultural and ethnic diversity of our community. Edit written communications, forms and documents. Create spreadsheets, reports, presentations, documents; and maintain all records and files.
• Handle complex schedules and calendars for department and Director. Coordinate events, meetings, and orientations; manage program registrations and communications; handle room reservations, refreshments, set-up, break-down, equipment, and provide logistical support. Prepare and monitor program budgets.
• Provide assistance with immigration paperwork and processes, review requests, and process applications. Assist with all aspects of international student arrivals and departures, orientations, and OISS events for multiple cohorts of students throughout the calendar year. Support and track student information in university platforms on a routine and as needed basis.
• Responsible to perform routine and ad hoc project work and program specific activities, meeting deadlines as assigned. Maintain departmental webpages and social media. Assist with special projects and other duties, as assigned by the supervisor. Some evenings and weekends may be required.

Required Qualifications:

• Education : Associate's degree or vocational / technical school degree.
• Experience : At least 3 years administrative support or related office experience (education beyond an associate's degree may count towards experience).
• Excellent customer service, professionalism, and interpersonal skills.
• Knowledge of office practices, procedures, systems, and equipment. Ability to answer multiple phone lines while maintaining poise and providing first-rate customer service.
• Excellent written and oral communication skills, including demonstrated ability to communicate effectively with diverse populations and stakeholders.
• Ability to maintain confidentiality and use discretion, as well as ability to apply sound judgment and conduct oneself with integrity.
• High degree of attention to detail, with ability to produce accurate work.
• Excellent organizational skills, including strong multi-tasking and follow-up skills with ability to effectively manage, prioritize, and meet multiple deadlines. Comfortable with routinely shifting demands.
• Strong proficiency in Microsoft Office suite (particularly Word, Excel, PowerPoint, Outlook and Teams) and social media platforms.
• Demonstrated experience organizing, planning, and coordinating events. Ability to work both collaboratively in a team as well as independently.
• Ability to support the University's goals for institutional diversity, as well as the goals and values of a Catholic, Jesuit education.

Preferred Qualifications:

• Bachelor's degree
• Experience working with a database or management software system
• International/Cross-cultural Experience
• Website maintenance skills

Successful candidates for any staff, faculty, or administrative position at Loyola University Maryland will be subject to a pre-employment background check. Note: Experience and/or education may be substituted for requirements.

University Description

Loyola University Maryland is a Jesuit, Catholic university committed to the educational and spiritual traditions of the Society of Jesus and to the ideals of liberal education and the development of the whole person. Accordingly, Loyola inspires students to learn, lead, and serve in a diverse and changing world. Loyola's beautiful, historic Evergreen campus is located in Baltimore, and its graduate centers are in Timonium and Columbia. Loyola enrolls 4,000 undergraduate and 2,000 graduate students across the Sellinger School of Business and Management, the School of Education, and Loyola College of Arts and Sciences. Founded in 1852, Loyola is one of 27 Jesuit colleges and universities in the United States and the first to bear the name of Saint Ignatius Loyola, founder of the Society of Jesus.

Diversity Statement

Loyola University Maryland strongly values the benefits that diversity brings to the workplace. In accord with its Ignatian values, the University is committed to creating and promoting a community that recognizes the inherent value and dignity of each person. Loyola University Maryland does not discriminate on the basis of race, sex, color, national or ethnic origin, age, religion, disability, marital status, sexual orientation, gender identity, genetic information, military status, or any other legally protected classification. The University recruits, hires, and promotes in accord with this policy and its Core Values.

About Us

Human Resources

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...@loyola.edu

Work at Loyola

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