Title: Program AssociateSupervisor: Program ManagerDirect Reports: N/ALocation: Flagship; In-personStatus: Full-Time; Non-ExemptN Street Village supports women in Washington, D.C. experiencing homelessness by offering a broad spectrum of services, housing, and advocacy in an atmosphere of dignity and respect.If you're a talented professional seeking a Washington, DC career where your work will make a real difference in people's lives, we want you on our team.The Program Associate is a part of an interdisciplinary team that provides services for women in N Street Village's programs that include day services, low barrier shelter, temporary shelter, and permanent supportive housing. Responsibilities:
- Develop a positive rapport with each client through routine contact and communication
- Assist with step up of the program to include setting out breakfast and lunch items, toiletries, laundry and shower items, activity sheets
- Assist with closing the program down to include cleaning the day program areas
- Serving meals
- Conduct program intake and initial health wellness screenings
- Respond to immediate client needs, help de-escalate crisis situations, help resolve conflicts and enforce program rules
- Complete program documentation to include daily activity sheets, monthly reports, and incident reports as needed
- Provides support and assistance by completing care coordination tasks such as completing referrals for services and residency forms
- Immediately report serious incidents, allegations, and sensitive program information to the Program Manager
- Work in collaboration with volunteers and partner agencies who are providing services to the women
- Participate in program team meetings, staff meetings, supervision meetings as required
- Build and maintain quality working relationships with colleagues, external and internal stakeholders
- Participate in program quality improvement activities that improve program policies, procedures and client and program outcomes
- Adhere to agency policies and procedures
- Other duties as assigned
Required Qualifications:
- Bachelor's degree and 1 year of direct social services experience, or
- HS Diploma or equivalent and 2 years of direct social services experience, or
- HS Diploma or equivalent and 5 years of work experience
Preferred Qualifications:
- Experience working with vulnerable populations and the related issues of addiction and mental illness strongly preferred
- Familiarity with DC' Homeless Management Information System (HMIS)
- Knowledge of issues facing those who are experiencing homelessness or other vulnerable populations
- Working knowledge of trauma
- Values commensurate with a community committed to providing inclusive services without regard to race, religion, physical or mental ability, sexual orientation, or gender identity
- Experience with, or capacity to learn, data visualization techniques and software
Skills and Competencies:
- Strong cultural competence, including excellent interactions and communication ability with a diverse population
- Mature abilities in developing interpersonal relations, communication, problem-solving, conflict resolution
- Ability to work independently
- Possess crisis management skills
- Excellent written and verbal communication
- Detail oriented and analytical thinker
- Practices reflect N Street Village's vision, mission and values.
- Interactions are timely, responsive and courteous.
- Actively engages in problem solving.
- Seeks resolution of conflicts, shows respect and sensitivity for each person's individuality and preferences and the cultural/ethnic diversity of the people we serve.
- Promotes and/or protects each person's rights, privacy and confidentiality.
- Works collaboratively with others to accomplish goals/tasks.
- Provides support to staff and the people receiving services and in accomplishing personal goals.
- Demonstrates a commitment to high goals.
- Pursues activities to enhance personal and professional growth for self and others, demonstrating a commitment to learning and improvement.
- Meets productivity standards.
- Is organized, efficient, and effective.
- Is responsive, flexible, reliable. And dependable.
- Offers and accepts constructive feedback; encourages and supports others.
- Ability to lift 25 pounds
Hourly Rate:The hourly rate for this position is $20.40 per hour.Benefits:
- Health/Wellness:
- Medical
- Dental
- Vision
- Accident Plan
- Hospital Plan
- Critical Illness Plan
- Employee Assistance Program
- Short-Term Disability
- Long-Term Disability
- Financial:
- 403(b) Retirement Savings Plan
- Flexible Spending Accounts
- SmarTrip Pre-Tax Commuter Benefits
- Insurance:
- Life Insurance
- Travel Insurance
- Time Off:
- Vacation
- Sick Days
- Personal Leave
- Professional:
- Professional Development Reimbursement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. Monday-Thursday from 7:00am-3:00pm and Saturday from 7:00am-3:00pm