Job Description The Retention Coordinator II (Program Coordinator) will act as a key liaison between the Graduate School of Biomedical Sciences administrative team and the Office of Enrollment Services (Registrar, Financial Aid, Student Financial Services, Recruitment/Admissions). The Coordinator will report to the Director of Curriculum & Program Administration and will interface frequently with the Associate Dean for Administration and Operations as well as the Manager of Marketing and Communications. Responsibilities
- Serve as key Coordinator liaison to the Office of Enrollment Management.
- Coordinate with Enrollment Services on all issues pertaining to student enrollment and retention efforts.
- Assist and support Program Managers during heavy recruitment periods as needed.
- Partner with the Manager of Marketing, Program Managers and advising team to create effective yield management plans and assist in coordinating yield events.
- In partnership with Manager of Marketing, compile analyze, and present admissions and retention statistics and generate periodic reports to School leadership.
- Maintain a close collaborative relationship with academic and marketing team members to ensure that recruitment, admissions, retention, and communications initiatives align with program and School goals.
- Work closely with PhD and Master's Programs Managers for tracking and follow up of student retention initiatives including onboarding tracking, registration monitoring, milestone completion, degree auditing, and overall progression to degree completion.
- Manage the Graduate School's pre-enrollment process for new students, including liaising with Enrollment Services regarding all pre-enrollment requirements.
- Provide timely feedback to Program Managers, Student Affairs, and other leaders regarding students' academic progress and alert staff regarding potential issues.
- Develop and execute a communication plan for all incoming students to ensure completion of pre-enrollment requirements.
- Directly engage with Registrar team to update student records as needed. This includes ongoing monitoring of course grade submission, investigating missing grades, and resolving grading issues.
- Work directly with Analytics and Evaluation team to refine existing or develop new tools to monitor student progress and track key academic activities.
- Assist with program events and provide support to the Office of Student Affairs for major events, such as new student orientation, workshops, and other student engagement activities.
Qualifications
- Bachelor's degree required, Master's degree in Education or another related field preferred.
- 3+ years of work experience in higher education or related field.
- Experience working in higher education recruitment and admissions.
- Proactive; Good interpersonal skills; Excellent organizational skills.
- Ability to manage multiple tasks/priorities simultaneously.
- Strong computer skills and the ability to quickly learn cloud-based communication and project management applications.
About Us
Strength Through Diversity The Mount Sinai Health System believes that diversity, equity, and inclusion are key drivers for excellence. We share a common devotion to delivering exceptional patient care. When you join us, you become a part of Mount Sinai's unrivaled record of achievement, education, and advancement as we revolutionize medicine together. We invite you to participate actively as a part of the Mount Sinai Health System team by:
- Using a lens of equity in all aspects of patient care delivery, education, and research to promote policies and practices to allow opportunities for all to thrive and reach their potential.
- Serving as a role model confronting racist, sexist, or other inappropriate actions by speaking up, challenging exclusionary organizational practices, and standing side-by-side in support of colleagues who experience discrimination.
- Inspiring and fostering an environment of anti-racist behaviors among and between departments and co-workers.
At Mount Sinai, our leaders strive to learn, empower others, and embrace change to further advance equity and improve the well-being of staff, patients, and the organization. We expect our leaders to embrace anti-racism, create a collaborative and respectful environment, and constructively disrupt the status quo to improve the system and enhance care for our patients. We work hard to create an inclusive, welcoming and nurturing work environment where all feel they are valued, belong and are able to advance professionally. Explore more about this opportunity and how you can help us write a new chapter in our history!
About the Mount Sinai Health System: Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 43,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time - discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients' medical and emotional needs at the center of all treatment. The Health System includes approximately 7,400 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high Honor Roll status, and are highly ranked: No. 1 in Geriatrics and top 20 in Cardiology/Heart Surgery, Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report's Best Children's Hospitals ranks Mount Sinai Kravis Children's Hospital among the country's best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 14 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek's The World's Best Smart Hospitals ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally. The Mount Sinai Health System is an equal opportunity employer. We comply with applicable Federal civil rights laws and does not discriminate, exclude, or treat people differently on the basis of race, color, national origin, age, religion, disability, sex, sexual orientation, gender identity, or gender expression. We are passionately committed to addressing racism and its effects on our faculty, staff, students, trainees, patients, visitors, and the communities we serve. Our goal is for Mount Sinai to become an anti-racist health care and learning institution that intentionally addresses structural racism.
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