Program Coordinator II
: Job Details :

Organizational Core Values:

1. Kids First: We are accountable to the children.

2. Equitable Access: We empower opportunity.

3. Rooted in Community: We build for a sustainable future.

4. Best-Practice to Next-Practice: We innovate and transform.

5. Shoulder-to-Shoulder: We operate with unity and integrity.

Purpose and Scope of Job:

The U.S. Region Program Coordinator II is critical to the successful execution of World Pediatrics' US Referral Program, a central part of World Pediatrics' mission. This program brings patients from our partner countries in Latin America and the Caribbean who cannot be treated at home or in the region to the U.S. for surgical care. The U.S. Region Program Coordinator II oversees case management and is responsible for administrative components of the U.S. Referrals Program.

Key Responsibilities:

· Lead communication with hospital partner staff and housing partners

· Coordinate logistical support and preparations for incoming patients and families to St. Louis (and partner cities as needed) including but not limited to, flight arrangements, transportation, housing, and required medical services

· Supervisory duties as assigned, to ensure appropriate patient management as well as emotional, social, and practical support to families undergoing care in St. Louis

· Maintain timely and professional communication with U.S. Region team and international partners for patient updates and continuity in case management, remaining flexible to respond to ever-changing priorities

· Work with additional coordinator(s) to meet the ongoing needs of World Pediatrics' patients and caregivers in the group housing and medical care setting including but not limited to the following:

o Assess and meet patient/guardian practical needs as they arise,

o Accompany patients and caregivers to medical appointments

o Assist with patient-related errands

· Enforce compliance with all organizational policies

· Responsible for maintaining accurate and updated records in World Pediatrics' Patient Information System for all St. Louis patients including those pending, in-progress and post-treatment

· Support Communications and Development team by sharing content (photos, videos, stories) for social media, donor stewardship and meetings as needed

· Share “on call” duties to respond to needs of patients and caregivers in St. Louis and other Partner Cities on designated weekends and after hours – work with U.S. Region program volunteers and World Pediatrics staff (as needed) to ensure adequate coverage

· Work with U.S. Region Program team to track program expenditures and stay within program budget

· Lead the patient approval process for specific partner hospitals

· Other duties as assigned

Qualifications and Skills

· Bachelor's Degree in Human Services or Public Health-related field, including but not limited to social work, sociology, international studies, public health or other related fields

· 3-5 Year(s) of strong performance as well as advanced knowledge, training, and skills performing duties in the same or similar role.

· Advanced computer skills in Microsoft Office and other applications, including but not limited to Word, Outlook, Excel, and PowerPoint.

· Advanced experience working with families and children in Community Housing Facilities or Hospitals and Clinics.

· Bilingual Fluent in Spanish. Comfortable communicating in Spanish.

Physical Requirements

· Must be able to drive on a regular basis; must have and maintain a safe driving record.

· Must be able to lift 30 pounds without assistance.

Work Environment

· Office setting with out-of-office work required for specific projects.

· Combination of required in-office and remote work schedule.

· Collaboration required with colleagues in-office and via remote platforms.

World Pediatrics is committed to creating an inclusive work environment and welcomes applicants from all genders, races, religions, sexual orientations, ages and any other groups that can bring diverse perspectives and experiences to our organization.