Description Colorado Hospital Association Broadband Services (CHABS) serves as a designated federal consortium to administer broadband technology subsidies for Colorado. CHABS works closely with Colorado Hospital Association (CHA) non-profit member hospitals and health systems, mental health centers, Federally Qualified Health Centers, safety net clinics and other health care providers to achieve organizational goals for broadband capacity, business continuity, network management and service level agreements. CHABS also provides federal and state advocacy for expanding broadband in remote areas to enable the implementation of telehealth and improve the overall health and health care of communities. Summary: The Program Coordinator is responsible for managing key aspects of the Federal Communication Commission's Rural Health Care fund, administered by the Universal Service Administration Company (USAC). This multi-faceted support role utilizes customer service, administrative, data management, billing, accounting, and project support skills on a day to day basis. The primary responsibilities include billing and invoicing, collecting and organizing IT and telecommunications inventory, managing requests for information (RFI) and requests for proposal (RFP), compiling vendor evaluations, and creating reporting. The program coordinator plays a strong customer outreach role and will serve as the primary contact with vendors, service providers or service agents related to daily billing and invoicing operations. This position requires the ability to multi-task and provide customer satisfaction while managing multiple deadlines. The successful candidate will be detail orientated, organized, and process driven. Essential Job Duties and Responsibilities:
- Build and maintain strong, long-lasting client relationships
- Become a subject matter expert on Rural Health Care program rules
- Serve as a liaison between clients and CHABS for all program related needs
- Develop joint processes with clients and service for ongoing billing efficiencies including identifying opportunities for automation of processes where applicable
- Become familiar with client's business and identify subsidy opportunities
- Collaborate with Senior Director to develop and maintain standard business processes and documentation
- Utilize internal systems to ensure that contractual obligations are current and in adherence
- Learn the detailed level billing processes for each client
- Provide periodic reporting to client on utilization of federal subsidies
- Forecast and track key account metrics and provide internal reports on a quarterly basis
- Prepare CHABS member data and compile database reports for Sr. Director
- Enter customer and account data by inputting alphabetic and numeric information on keyboard
- Assist with maintenance of strong internal controls and process documentation
- Ensure customer and account data by reviewing, correcting, deleting, or reentering data; combining data from multiple systems; purging files to eliminate duplication of data
- Assist in maintaining billing contact listings, committees, and distribution lists using internal database applications
- Assist with processing customer and account documents by reviewing data for discrepancies by using standard procedures or returning incomplete documents to the client/vendor for resolution
- Update database with client telecommunications inventory
- Professionally represent and promote CHABS at trainings and events as required. Attend internal and external meetings.
- Develop and maintain positive relations with corporate, governmental agencies, and the State of Colorado offices
- Manage challenging client requests or issue escalations as needed to seek amicable solutions
- Contribute to team success by assisting with other duties as assigned
Supervisory Responsibilities: None Knowledge, Skills and Experience required (or otherwise stated):
- Bachelor's degree in business or related field or five (5) years of experience in a client facing role in health care, telecommunications or financial/banking industry
- Intermediate to advanced proficiency of all Microsoft Office Suite products, i.e. Outlook, Word, Excel and PowerPoint
- Previous account management, project management, and/or administrative support experience required
- Previous experience in accounting and/or strong knowledge of accounting principles strongly preferred
- Invoicing and billing support experience preferred, experience with telecommunications invoicing highly desired
- Demonstrated organizational skills and previous experience learning/following complex multiple step processes required
- Knowledge of internal office equipment, i.e. fax, copier, postage, printing, required
- Valid drivers license with ability to travel to client meetings within the state of Colorado
- Self-starter with strong desire to learn; coachable and receptive to feedback
CHA Core Skills and Competencies:
- Commitment to service of members and staff
- Ability to establish strong working relationships with members, staff and external partners
- Adaptable and able to quickly pivot or shift priorities; not adverse to change
- Possesses a high level of integrity, desire to learn, and intrinsic motivation
- Displays a professional and approachable demeanor. Diplomatic with ability to effectively interact within all levels of an organization
- Personal accountability; able to work independently or within a team to complete deliverables on time
- Exercises discretion and maintains confidentiality
- Strong attention to detail and accuracy
- Organizational and time management skills; comfort level working with and learning new technology
- Strong written, verbal, and interpersonal communication skills
- Analytical problem-solving and critical thinking abilities
- Maintains prompt and regular attendance
Physical Demands / Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Working conditions are normal for a fast-paced office work environment
- Presentation of technical material in group settings required occasionally
- Mid-level stress
- Individuals may need to sit or stand as needed
- Requires walking primarily on a level surface for periodic periods throughout the day
- May include lifting up to 25 pounds for files on a regular basis. Proper lifting techniques required
Material and Equipment Directly Used:
- Personal computer with Microsoft Office software applications
- Facsimile
- Multi-line telephone with voice mail
- Copy machine
- Printer
NOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. The employee will be required to follow any other instructions and to perform any other duties requested by their supervisor. Nothing in this job description shall create or is intended to create or shall be construed to constitute a contract of employment, express or implied. Employees are held accountable for all duties of this job. Hiring salary range: $26-32/hour, plus annual incentive bonus; eligible for full benefit offering The hiring salary range represents a targeted hiring range based on candidate's experience, education, and/or skill level. The actual starting salary may be more or less depending on individual qualifications and does not represent the position's full salary range. Candidates with advanced skillset who meet or exceed the desired qualifications may be considered for a higher starting salary or title.