Job Description: Job Title: Program Coordinator
Location: Joplin, Missouri
Employment Type: Full-time
Job Summary: The Program Coordinator is responsible for providing oversight and coordination of operations within designated service delivery areas. Areas may consist of in-home or community-based services. The Program Coordinator position offers a rewarding opportunity to make a meaningful impact in the lives of those we serve. The Program Coordinator will be responsible for overseeing a team of direct support professionals, ensuring the implementation of individualized support plans, monitoring the health and safety of clients, and promoting community integration and wellness. This role requires strong leadership, communication, and problem-solving skills to effectively coordinate services and support a dedicated team.
The Program Coordinator position offers... - Sign-On Bonus: [Insert amount. If no amount provided, do not include this line]
- Annual Bonuses - up to $12,000
- All-Inclusive Employee Benefits Package - A robust full-time employee benefits package encompassing health, dental, vision, retirement, disability, life insurance, wellness program, and more
- Telemedicine - 24/7 phone, web, or mobile app medical, behavioral health, & dermatology visits
- Employee Assistance Program - 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost
- Paid Time Off - 29 days per year including vacation & holiday pay
- Workplace Culture - An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting healthy, joyful workforce engagement
Key Responsibilities: - Be knowledgeable of the System's Policies and Procedures, and any department-specific procedures
- Maintain confidentiality of Protected Health Information as directed in HIPAA training
- Coordinate and participate in the development of the Individual Support Plan (ISP); ensure outcomes are measurable and clear to team members
- Ensure team members are trained in the individual's written plan and in their responsibility for implementing the plan
- Ensure accurate and timely documentation is completed for authorized services and supports
- Supervise and evaluate team members
- Conduct, at a minimum, quarterly Record and Therapy Reviews to ensure records are current, complete and contain substantial documentation that services were provided as authorized
- Make weekly visits to the ISL to monitor the status of the individual, complete PC weekly checklist, make sure of the health of the individual, and make sure premises are safe and clean
- Maintain client profile in database, enter staffing pattern and prepare annual ISL budgets
- Track monthly ISL budget exceptions and prepare end of year variance reports
- Ensure all team members have current training, including any training specific to the individual and updated as changes occur
- Work in conjunction with Primary Support Staff and Residential Nurse to ensure medical needs are taken care of, all medicines and treatments are given as ordered by physician, and encourage wellness such as good diet, exercise, and healthy habits
- Complete daily documentation audits in Therap to include health, meds and daily notes, goals and GER (General Event Reports)
- Coordinates the provision of medical care to those served and encourages wellness such as good diet, exercise, and healthy habits
- In residential settings, ensure money counts and controlled drug counts are being done at the beginning and end of each shift
- Complete Monthly Reviews on an individual's progress or lack of progress on goals and objectives in the ISP, and overall status of the individual
- Facilitate opportunities for natural support and community participation
- Other duties as assigned
Education and/or Experience Qualifications: - A bachelor's degree from an accredited college or university
- Relevant experience in the field of Developmental Disabilities can be substituted year for year for a degree
Supervisory Requirements: The Program Coordinator will directly supervise Community Service Managers, Primary Support Staff and Direct Support Staff.
- Communicate the strategic direction of the organization and encourage participation by all team members
- Provide leadership and guidance to all aspects of the department
- Take an active role in monitoring the identification, development, and execution of strategic objectives
- Involve, as appropriate, all team members to achieve goals
- Effectively communicate to team members any changes and newsworthy events within the department or company
- Handle difficult team member situations directly, using appropriate discretion and Human Resource advice to show respect for the individual
- Champion change and effectively manage the implementation of new ideas
- Reinforces team approach throughout functions; support and solicit input from team members at all levels within the company
Employment Requirements: - Successful completion of background check including criminal record, driving record, abuse/neglect and fingerprint check
- Completion of New Hire Orientation at the beginning of employment
- All training requirements including Relias at the beginning of employment and annually thereafter
- Current driver's license, acceptable driving record and current auto insurance
- Must have working air conditioner and heater in any vehicle used to transport clients
- Will be on-call according to the regional office schedule
Physical Requirements: - ADA Consideration - Sedentary work: Exerting up to 10 pounds of force occasionally (exists up the 1/3 of the time) and/or a negligible amount of force frequently (exists 1/3 to 2/3 of the time) to lift, carry, push, or pull, or otherwise move objects, including the human body. Repetitive movements of hands, fingers, and arms for typing and/or writing during work shift.
- Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.
Keywords: program coordinator, developmental disabilities, community services, social services, case management, residential support, direct support professional We are an Equal Opportunity and Affirmative Action Employer, and encourage applications from all qualified individuals without regard to race, color, religion, sex, gender identity, gender expression, sexual orientation, national origin, age, marital status, disability or veteran status, or to other non-work related factors. Firefly is a Smoke and Tobacco Free Workplace.