Program Director - Income Eligible Reduced Fair ProgramDepartment: Community CoordinationEmployment Type: Permanent - Full TimeLocation: Downtown Boston - Tremont StreetDescriptionCommunity Coordination handles direct case management services to clients currently at or below 200% of the Federal Poverty Line who live in Boston, Malden, Medford, and Everett. Join us as a Program Director in creating a supportive and enriching environment for our community. If you are passionate about community development, possess the required skills, we invite you to apply.Key Responsibilities
- Responsible for the oversight and achievement of key customer metrics, including but not limited to customer satisfaction, response time, overall resolution rate, and other program and funder-specific client service center data & KPIs.
- Oversee the staffing, training, and management of the Income Eligible Reduced Fair (IERF) Program staff.
- Partner with Department Leadership to define new team goals and evaluation methods.
- Monitor Key Customer Data Requirements and Key Performance Indicators.
- Monitor and report on IERF status, goals, and metrics to ensure compliance.
- Update and improve the client verification process to deliver seamless client enrollment.
- Coordinate with the ABCD Public Information team to communicate program information and achievements regularly.
- Create and implement cross-functional coordination to statewide eligible benefit programs, including ensuring presence at community events.
- Conduct data analysis to develop and implement outreach strategies to increase the exposure and reach of the programs.
- Engage with the web design team for website updates and adjustments.
- Maintain accurate records, running queries and generating reports as requested.
- Manage and update reporting/record-keeping processes as needed.
- Communicate and coordinate with other partnering Community Action Agencies (CAAs)
- Update Program Guidance and other program documents.
- Perform other related duties as assigned. Skills, Knowledge and Expertise
- A minimum of a Bachelor's Degree and three to five years of relevant experience is required.
- Experience with program development and implementation.
- Demonstrated ability to utilize databases.
- Strong oral and written communication skills.
- Flexibility, initiative, and ability to work in a team required.
- Ability to deal sensitively and effectively with individuals of diverse economic and cultural backgrounds. Why Work Here
- Make a Difference: Every day, your work directly impacts the lives of thousands in the Greater Boston community, empowering them and making positive, lasting change.
- Inclusive Environment: ABCD values the diversity of its workforce, with an inclusive culture that respects individuality and promotes collaboration.
- Continuous Learning: We offer numerous training and development opportunities, ensuring our staff remain at the forefront of community action methodologies and strategies.
- Comprehensive Benefits: At ABCD, we take care of our own, providing a competitive benefits package, including health coverage and retirement plans.
- A Legacy of Impact: Join an organization that boasts a legacy spanning over half a century, consistently championing the rights and needs of our community's most vulnerable.
- Teamwork & Camaraderie: Be a part of a passionate team, united in their mission to combat poverty, and ensure every individual can reach their fullest potential. #J-18808-Ljbffr