Program Director
: Job Details :

Position Number: 129741

Title: Program Director

Functional Title: Program Director

Category Status: 33-Exempt Regular

Applicant Search Category: Staff

University Authorized FTE: 1.00

Unit: DIT-Enterprise Planning and Continuous Improvement

Campus/College Information: Founded in 1856, University of Maryland, College Park is the state's flagship institution. Our 1,250-acre College Park campus is just minutes away from Washington, D.C., and the nexus of the nation's legislative, executive, and judicial centers of power. This unique proximity to business and technology leaders, federal departments and agencies, and a myriad of research entities, embassies, think tanks, cultural centers, and non-profit organizations is simply unparalleled.

Background Checks: Offers of employment are contingent on completion of a background check. Information reported by the background check will not automatically disqualify someone from employment. Prior to any adverse decision, finalists have an opportunity to provide information to the University regarding the background check. The University reserves the right to rescind offers of employment or otherwise decline or terminate employment if the information reported by the background check is deemed incompatible with the position, regardless of when the background check is completed. Offers are contingent on providing proof of employment eligibility in the United States no more than 3 days after the initial start date. If this proof is not provided within this timeframe, the offer may be rescinded or employment terminated.

Position Summary/Purpose of Position: The Program Director position is an exciting opportunity to help lead a multi-year University System of Maryland wide implementation of the next generation advancement platform built on Salesforce. Reporting to the Assistant Vice President of Service Strategy, the Program Director will be charged with managing day-to-day implementation of a Salesforce Constituent Relationship Management (CRM) solution to be utilized by institutions across the University System of Maryland (USM). The incumbent will be expected to lead the day-to-day project activities of this enterprise project. Reporting to the system-wide governance board of Vice Presidents, the Program Director will direct the work of the project team composed of employees from multiple campuses, consultants, and vendor resources to deliver critical administrative systems with full authority for the execution and delivery of project objectives and deliverables. This position is considered an essential position and may be required to work at the normal work location or an alternative location during a major catastrophic event, weather emergency, or other operational emergencies to help maintain continuity of University services.

Minimum Qualifications:

• Education: Bachelor's degree in Business Administration, Information Technology, or a related field.
• Experience: At least seven (7) years of experience with CRM systems, including administration, implementation, and management, preferably with Salesforce-based platforms. Experience leading large-scale technology projects within a higher education environment. Experience with executive level project sponsors. Proven experience in IT project management.
• Knowledge, Skills and Abilities: Excellent communication and leadership skills. Ability to effectively lead cross-functional teams. Strong problem-solving skills and attention to detail.

Preferences:

• Experience with Advancement CRM implementations in a higher education environment.
• Master's degree in a relevant field.
• Salesforce Administrator or Advanced Administrator certification.
• Demonstrated expertise in database management, data analysis, and reporting.
• Experience with Salesforce Nonprofit Success Pack (NPSP).

Additional Certifications: Salesforce certifications preferred but not required.

Additional Information: Benefits Included:

• Medical, dental, and vision coverage designed to help you and your family live a healthy lifestyle.
• Flexible work opportunities
• UMCP Tuition Remission for employees, and their dependents to grow and achieve greatness.
• Generous paid time off package to address work/life balance and maintain well-being.
• Retirement Benefits created to aid employees in reaching future retirement goals.
• And many more…

Salary range $170,000-$190,000. This position may require occasional travel between USM institutions and to conferences or training events. **This position does not provide sponsorship for Visas.

Job Risks: Not Applicable to This Position

Physical Demands: Sedentary work. Employee will need to be able to sit for long periods of time to work on a computer, as well as travel occasionally to meet with clients and customers on and off campus. May require some nights and weekend work. This position is considered an essential position and may be required to work at the normal work location or an alternative location during a major catastrophic event, weather emergency, or other operational emergencies to help maintain continuity of University services.

Posting Date: 08/19/2024

Closing Date: Open Until Filled: Yes

Best Consideration Date: 09/09/2024

Diversity Statement: The University of Maryland, College Park, an equal opportunity/affirmative action employer, complies with all applicable federal and state laws and regulations regarding nondiscrimination and affirmative action; all qualified applicants will receive consideration for employment. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, religion, sex, national origin, physical or mental disability, protected veteran status, age, gender identity or expression, sexual orientation, creed, marital status, political affiliation, personal appearance, or on the basis of rights secured by the First Amendment, in all aspects of employment, educational programs and activities, and admissions.