Program Management AnalystJob DescriptionThe Program Management Analyst, under the supervision of the Program Manager, supports the Program Manager and oversees assigned programs and customers to ensure that activities and customer orders are carried out in accordance with contract requirements, schedules and budgets. Accuracy and timely communication is critical for both internal and external communication.
Essential FunctionsFocal point for customer/buyer communication and interface- Represents the company in contacts with the customer and outside parties (other than suppliers) for issues concerning the assigned program.
- Ensures that customer requirements are flowed down to all functional departments through the initiation of sales orders and management of backlog,
- Provides timely notification to management of program cost or schedule impact.
- Provides a coordinated company response to customer requirements and inquiries.
- Supports Program Manager in execution of Customer Surveys and gathering Customer Feedback.
Internal Communication and interface- Communicate with Operations Management to assure proper coordination of customer requirements.
- Ensures that the company's capabilities and business interests support customer requests.
- Coordinate with Operations Management and production planners to integrate program schedules that support contractual commitments and company goals.
- Work with Program Manager to communicate customer cost reduction and process improvement goals to company management and coordinate response that highlights/demonstrates company commitment to continuous improvement.
Contract Management:- Work with Program Manager to analyze and review all contracts to verify Terms and Conditions, Work Statements, Funding, Performance Periods, Deliverables, and other customer General Conditions.
- Coordinate review of terms and conditions with Program Manager.
- Manage and track program compliance to purchase order requirements.
Fiscal Management- Manages customer AR in support of site functional metrics.
- Support the Finance Department for invoice submittal and in resolving late payment receipts and customer claims.
Development and growth of the Program- Create and manage program bookings and provide data for sales forecasts.
- Manage and maintain program bookings and sales tracking system that supports the company monthly summary reports.
- Responsible for planning and acquisition of follow-on business within the lead time constraints.
- Work to identify, strategize and capture new business opportunities where available.
- Understands and embraces lean methodologies, Kaizen Events, Standard Work and Value Stream Mapping.
Proposal Management- Support Program Manager and Proposal Team for development, preparation and customer submittal of proposals for new and follow-on business.
Work Environment and Safety Equipment Required: - Occasionally required to stand; walk; sit; use hands to finger, handle, or feel, occasionally lift one to ten pounds.
- Specific vision abilities required by this job include ability to adjust focus to review contract documents, identify parts and clearly see operations and identify hazards in the production area.
- Working Conditions are: 80% office environment, 15% manufacturing environment; 5% outdoors.
- Noise level is moderate in office environment.
- Hearing protection must be worn in designated manufacturing areas.
- Fully enclosed shoes, leather construction, must be worn in all manufacturing areas.
- Safety glasses (ANSI Z87 compliant) required in all manufacturing areas.
Skills & Qualifications
- Strong people and timemanagement skills are required.
- Excellent verbal andwritten communication skills are required; must be able to communicateeffectively and professionally with customers and across all organizationallevels.
- Experience inproduction control, contracts management, project management or contractsmanagement, are key talents.
- Detail oriented,positive friendly customer service are key attributes.
- Computer knowledge andskills, i.e. MS Office Suite - Word, Power Point and Excel is required.
- Experience with MRPsystems is beneficial.
- Team oriented with acontinuous improvement outlook.
- Minimal Travelrequired.
Required Experience/Education/Training/Certifications
- Minimum BA/BS degreepreferred but not required and/or equivalent years of industry experience.Advanced degree such as MBA preferred.
- Minimum 1-5 yearscustomer service and contract administration background, in a manufacturingenvironment preferred.
- Computer knowledge andskills, i.e. MS Word, MS Excel, MS PowerPoint required and ERP/MRP Systemspreferred.
1505 Maiden LaneJoplin, Missouri, 64801United States