Location: Chicago,IL, USA
Program Manager - Fraud Initiative Execution
Phoenix, Arizona;Newark, Delaware; Plano, Texas; Richmond, Virginia; Fort Worth, Texas; New York, New York; Boston, Massachusetts; Charlotte, North Carolina; Chicago, Illinois; Kennesaw, Georgia; Jacksonville, Florida; Chandler, Arizona
**Job Description:**
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.
One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. Were devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.
Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.
Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!
**Job Description:**
This job is responsible for overseeing programs and projects specific to corporate change initiatives that impact how the bank does business, provides a product or service, or executes a function. Key responsibilities include serving as the primary contact to department managers for critical change initiatives and communicating, influencing, and negotiating vertically and horizontally to obtain or leverage resources. Job expectations include delivering regulatory and executive material and ensuring results align to program strategy, simplification, and new capabilities.
At Bank of America, we are investing in programs that improve fraud detection while also improving employee and client experience. We are looking for an experienced strategic leader to help deliver a five-year road map of change that will build fraud resilient products and experiences, simplify our end-to-end platforms, and accelerate detection using data and advanced analytics. Our programs are defined by themes and may include: Authentication, Identity, Fraud Strategies, Claims, Digital Self-Service, Data, Analytics and Digital and Product Initiatives.
The role requires a strategic mindset, an ability to understand technology development, transformation and change management at scale, a strong customer service mindset and an ability to leverage data to manage transparently, identify risks and drive consistent delivery. The ideal candidate will have a passion for improving both client and employee experience and a background in managing process/ product/ transformational change. This leader will partner with other CPSS leaders, the Client Protection (CP) leadership team, Data Digital and Marketing, and Global Technology to:
+ Function as a liaison between Client Protection and Client Protection Shared Services to prioritize and drive all change and transformation across CP for one or more programs / themes
+ Deliver all tech and non-tech transformation across CP (on time/ on budget/ on benefit) for one or more programs / themes
+ Position yourself as a thought leader for all change, sequencing, prioritization and risk management around our change
+ Own and support the CPSS intake process and infrastructure sequencing for in year projects, specific to support area/theme
+ Leverage data and analytics to communicate, monitor and sequence all change
+ Oversee business case development and benefit tracking
**Responsibilities:**
Support CP project teams, including line of business and technology partners from project ideation through project launch. This includes, but is not limited to, deliverables such as requirement documentation, impact assessment, technology intake and estimations, UCRA completion and UAT support
Partner with LOB to build business cases, requirements, and measure results as well as engaging technology to manage deployment of all requirements, tech spend and eliminate scope creep
Manage multiple projects, in varying stages of the project life cycle, across different portfolios, with varying partnerships and deliverables
Ensure ongoing monitoring, measuring of success metrics, and escalating risk to senior leaders quickly and define program controls, processes, procedures, reporting cadence, decision governance structures, and ways of working with key stakeholders
Work closely with project sponsors, cross-functional teams, and assigned project managers to develop the scope, deliverables, required resources, work plan, budget, and timing for new change initiatives
Monitor the execution of defined tasks through tracking of program milestones and their statuses, developing program plans, and measuring progress against ongoing key performance indicators
Analyze, evaluate, and overcome program risks, and produces program reports for managers and stakeholders
Identify key requirements for cross-functional teams and external vendors to perform in alignment with the program objectives
Work with other program managers to identify risks and opportunities across multiple projects within the department, leading them to negotiate decision making for efficient and effective resolution
Meet with stakeholders to provide transparency into project issues and decisions on services, builds positive relationships, asks questions, and uses tools to uncover root causes to challenges, identify opportunities, and make recommendations.
**Required Qualifications:**
2+ years Project Management experience
Ability to effectively communicate with managers, peers, and business partners on deliverables, timelines, and support needed
Ability to effectively matrix manage several resources across several businesses within the bank
**Desired Qualifications** **:**
Project Management certification
Industry Fraud Knowledge (specifically a background in data management or strategy creation)
**Skills:**
Program Management
Project Management
Reporting
Consulting
Problem Solving
Leadership Development
Performance Management
Collaboration
Presentation Skills
Prioritization
Issue Management
Risk Management
Process Design
Process Performance Management
Oral Communications
**Minimum Education Requirement** : Bachelors degree or equivalent work experience
**Shift:**
1st shift (United States of America)
**Hours Per Week:**
40
**Pay Transparency details**
US - NY - New York - 1114 Avenue Of The Americas - Grace (NY1544)
Pay and benefits information
Pay range
$110,000.00 - $159,100.00 annualized salary, offers to be determined based on experience, education and skill set.
Discretionary incentive eligible
This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.
Benefits
This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.
Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.
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This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.