Job Description Arizona State University is seeking a Program Manager for Event and Meeting Services in the Memorial Union. The Program Manager will support the academic mission of the University by performing work of considerable difficulty in coordinating and directing the activities and functions of Event and Meeting Services. This position independently ensures that the goals and objectives of Event and Meeting Services are accomplished in accordance with priorities, time limitations, funding limitations and other specifications. The Program Manager of Event and Meeting Services supports the larger Student Services vision to ensure the Memorial Union and Student Pavilion remain high-quality, student run facilities. Under the direction of the Director for Student Unions and Centers, this position has responsibility for the scheduling and reporting for daily operations of the Memorial Union, Student Pavilion and the surrounding exterior spaces. The position is responsible for management of events and guests for the Memorial Union and Student Pavilion. The Program Manager provides leadership to the Event Coordinator team and fosters relationships with student organizations, academic and staff departments and the external community to deliver an exceptional experience in the Memorial Union and the Student Pavilion. What's in it for you: Arizona State University offers a comprehensive benefits package that includes valuable employee benefits to enhance the total compensation of its staff. This package includes: (Click here to explore options)
- Tuition Reduction Program for staff members, their spouses, and dependents, available on day one.
- Low-cost health, dental, vision, and life insurance benefits.
- Retirement program designed to promote long-term savings and provide income upon retirement.
- Paid time for volunteer and professional development.
- 10 Paid Holidays and competitive Vacation and Sick accruals each Pay Period.
- Wellness program for preventative health education and screenings.
- Disability and leave program for income protection.
- Employee assistance for free and confidential behavioral health services.
- ASU Discounts to sports/events along with discounts with ASU partnerships.
Working Environment
- Regular activities require ability to quickly change priorities which may include and/or are subject to resolution of conflicts.
- Provide customer services and act as a liaison to faculty, staff, students, and general public.
- Sit or stand for duration of shift
- Work collaboratively across various departments within the University as well as with diverse populations and groups
- Work in an office setting and use office equipment.
- Exhibit professionalism in behavior and interactions
- Develop and deliver presentations to groups as needed
- Use computers effectively - including inputting, reviewing and retrieving information, extended periods of viewing screen, and using mouse and keyboard
- Supervise students and staff
- Communicate effectively both orally and in writing
- Work collaboratively to achieve objectives
Background Check Statement ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check. Minimum Qualifications Bachelor's degree in a related field AND five years administrative/coordination experience; OR, Master's degree in field appropriate to area of assignment AND three years administrative/coordination experience; OR Any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved. Department Statement The Memorial Union, or MU as it is familiarly called, serves as the campus community center for students, faculty, staff and guests of Arizona State University. The four-level building features a variety of programs, services and opportunities for student involvement. The MU also serves as the central meeting and conference center for registered student organizations, campus departments and at various times of the year, for organizations and community businesses. Since opening its doors in 1956, the MU has undergone a number of renovation projects as well as several additions to original structure, most recently in 2008. Today the building totals about 253,000 square feet which serves a growing student body. The Memorial Union and the Student Pavilion serve as the campus community center and the hub of student connection collectively. Run by the Memorial Union and Student Pavilion team and located in the center of student life at ASU Tempe, the 75,000 square foot Student Pavilion, is an event venue for guest lectures, musicals, comedic performances and student productions. The Student Pavilion was designed as a Net Zero Energy building and will deliver green qualities including renewable energy, energy-efficiency and Zero Waste. The Student Pavilion also serves as a central gathering place for students as it houses offices for Undergraduate Student Government, Programming and Activities Board, the Cultural Coalitions and the Multicultural Communities of Excellence space on Tempe campus. Desired Qualifications
- Evidence of a Master's degree in Higher Education or related field.
- Experience in large-scale and small-scale event management in a higher education environment,
- Experience in utilizing event scheduling software.
- Experience utilizing event diagramming software.
- Demonstrated knowledge of management and supervisory principles and practices
- Experience in problem solving and decision-making
- Experience in planning, analyzing and coordinating activities and establishing priorities
- Evidence of effective communication
- Experience in establishing and maintaining effective working relationships
- Experience in dealing with confidential and sensitive information
ASU Statement Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe. ASU is a tobacco-free university. For details visit Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis protected by law.
Notice of Availability of the ASU Annual Security and Fire Safety Report In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU's Annual Security and Fire Safety Report is available online at You may request a hard copy of the report by contacting the ASU PD at 480-###-####. Relocation Assistance - For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit Essential Duties
- Directly supervises the activities and functions of Event and Meeting Services within the Memorial Union and Student Pavilion.
- Oversees daily operations and coordinates program activities through assigned professional and staff; prioritizes and delegates work activities.
- Oversees the student hiring, training, and development of student employees with Event and Meeting Services, serving as direct supervisor.
- Oversees the scheduling of high-profile and large non-university affiliated events and reservations, serving as the direct event coordinator.
- Plans and coordinates services according to customer requirements; coordinate services for events including, but not limited to, facilities, catering, signage, displays, special needs requirements, event security and transportation.
- Enters events, meetings and other activities into the appropriate event management system and diagram software.
- Consults with event planners, identifying and recommending appropriate spaces, setup needs and audio/visual.
- Serves as direct catering liaison between ASU Student Unions and Centers and Sun Devil Hospitality, evaluating past events and making recommendations for improvement.
- Produces and disseminates reports to unit staff and other campus entities as required.
- Supervises and facilitates the development and delivery of training materials, and content with Student Unions and Centers team; oversees logistics, scheduling and communications.
- Responsible for policy development and implementation for all programming and meeting spaces.
- Responsible for all assessment efforts coordinated in conjunction with service within ASU Student Unions and Centers.
- Assists Director in preparing budget proposals, establishing a system for controlling expenditures in accordance with budget allocations; recommends equipment and resources for the program.
- Responsible for Event and Meeting Service billing/invoice generation procedures for all appropriate billing areas.
- Research pricing throughout the Valley as well as other student unions to make comparable analysis and thoughtful recommendations for future goals.
- Develops and recommends strategies to increase meeting room and event revenue generation.
- Remains current on hospitality and event management industry trends and best practices and where applicable, make recommendations to keep the program competitive and current.
- Collaborates with Director and appropriate campus partners to create marketing strategies aimed at increasing sales and customer satisfaction.
- Acts as a resource to all members of the campus community on event planning process for the University.
- Serves as a liaison between event management software representatives and the Student Unions and Centers unit, communicating needs and representing the unit's best interest.
- Contribute to a work environment that encourages knowledge of, respect for, and development of skills to engage with members of the community and the community at large from diverse backgrounds.
- Advance student experiences to cultivate community, healthfulness, and skill building.
Instructions to Apply Application deadline is 3:00PM Arizona time on the date indicated. Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position. Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position. ASU does not pay for travel expenses associated with interviews, unless otherwise indicated. Only electronic applications are accepted for this position.