Program Manager
: Job Details :

DutiesWHAT IS THE TS-TAXPAYER SERVICESDIVISION?A description of the business units can be found at: Vacancies will be filled in the following specialty areas: Taxpayer Services, CAS (Customer Account Services), Submission Processing Headquarters, eFile Services inElectronic Support Services Branch.The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position.As a Senior Manager you will:Works with W&I executives, Area Directors, and counterparts in other IRS Divisions in formulating new or revised policies for W&I. Develops overall objectives, strategies, actions and critical success factors for Policy.Ensures that area plans and accomplishments are consistent with W&I goals, schedules, and policies.Conducts briefings and prepares comprehensive reports to keep top-level managers and leaders apprised of program plans and progress and to communicate findings and recommendations.Prepares agency directives, IRM issuances, memoranda, W&I policy statements, and other written guidelines and recommendations.Makes recommendations for actions when adjustments or a different course of action is necessary.Requirements Conditions of EmploymentSTANDARD POSITION DESCRIPTIONS (SPD):PD99340Visit the IRS SPD Library to access the position descriptions.Obtain and use a Government-issued charge card for business-related travel. QualificationsFederal experience is not required. The experience may have been gained in the public sector, private sector or Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.You must meet the following requirements by the closing date of this announcement:SPECIALIZED EXPERIENCE IR 01: To be minimally qualified for this position you must have at least one year of specialized experience equivalent to the next lower level payband or GS grade in the normal line of progression. Specialized experience would include one year of substantive supervisory or program management experience at the GS-13 or GS-14 level or equivalent level manager or comparable management or leadership experiences outside of Federal service. To be qualifying for this position your experience should be sufficient to demonstrate:Experience applying management techniques, methods, theories, principles, and labor relations concepts, sufficient to assure optimum utilization of personnel, equipment, and space, and to accomplish program objectives through combined technical and administrative oversight;Experience planning, directing, and evaluating work of subordinate managers, employees, and/or others; Experience applying appropriate operations, policies, applicable laws, regulations, rules, practices, procedures, and techniques sufficient to provide oversight and direction in the planning, development and implementation of the technical aspects of programs directly related and/or specific to the position being filled;Experience applying budget and fiscal methods used in establishing and maintaining an organization.Experience working on major programs segments, organizational structures and/or functional responsibilities specific to the position being filled.ANDTIME AFTER COMPETITIVE APPOINTMENT: By the closing date (or if this is an open continuous announcement, by the cut-off date) specified in this job announcement, current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate, known as time after competitive appointment. For this requirement, a competitive appointment is one where you applied to and were appointed from an announcement open to All US Citizens. Go to Understanding the IRS Paybands for GS/IR conversion. For more information on qualifications please refer to OPM's Qualifications Standards.Education A copy of your transcripts or equivalent documentation is required for positions with an education requirement, or if you are qualifying based on education or a combination of education and experience.A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here (Section 3, Explanation of Terms) or here for Foreign Education Credentialing instructions. Additional informationWe may select from this announcement or any other source to fill one or more vacancies. Additional jobs may be filled.The salary range indicated in this announcement reflects the minimum locality pay up to maximum locality pay for all duty locations listed. The range will be adjusted for selected duty location. General Schedule locality pay tables may be found under Salaries & Wages.This is a non-bargaining.Tour of Duty: Day Shift - Start and stop times between 6:00 a.m. and 6:00 p.m.Alternative work schedule, staggered work hours or telework may be available.In the event that a building is closed due to rent management, new hires may be placed in a local commuting location.Telework Eligible Positions: Telework eligible positions do not guarantee telework. Employees must meet and sustain IRS telework eligibility requirements (e.g., reporting at least twice a pay period to your assigned Post of Duty (POD)) and supervisor's approval to participate in the IRS Telework Program. Employees must also be within a 200-mile radius of their official assigned post-of-duty (POD) while in a telework status. As a reminder - If you are selected for a position, you are responsible for reporting to your designated POD (location) on the negotiated start date or as directed by management.Relocation expenses - No. Help Review our benefitsHow You Will Be EvaluatedYou will be evaluated for this job based on how well you meet the qualifications above.Your application includes your resume, responses to the online questions, and required supporting documents. Please be sure that your resume includes detailed information to support your qualifications for this position; failure to provide sufficient evidence in your resume may result in a not qualified determination. Applicants who disqualify themselves will not be evaluated further.Rating: Your application will be evaluated on the leadership and technical competencies of the position to be filled per the Service's Management Selection Program (MSP) 2.0 which covers Frontline, Department and Senior Manager positions. Technical competencies for this position are:Communication and RepresentationExceptional AccomplishmentLSR Core QualificationsOrganizational KnowledgeSubmission ProcessingIRS employees must complete the Leadership Succession Review (LSR) Assessment. Step by step instructions, on the on-line self assessment and managerial assessment, are available at . The results from this assessment are used in ranking applicants on the leadership competencies. You will need the results from this assessment to complete your on-line application. Your rating may be lowered, if your responses to the online questions are not supported.Referral: A category-like rating (Quality Group) will be used to rate, rank and select eligible candidates. If qualified, you will be assigned to one of three quality level categories, Superior/Best Qualified, Highly Qualified and Qualified.If you are among the top qualified candidates, your application may be referred to a selecting official for consideration. You may be required to participate in a selection interview (telephonic and/or in person at the discretion of the Selecting Official in accordance with hiring polices). We will not reimburse costs related to the interview such as travel to and from the interview site.If you are a displaced or surplus Treasury employee eligible for the Career Transition Assistance Plan (CTAP)you must receive a score of Highly Qualified or better to be rated as well qualified to receive special selection priority.