Program Manager, Residential Services
: Job Details :

ResponsibilitiesHAVENWYCK HOSPITAL (a UHS facility)Havenwyck Hospital is a Joint Commission-accredited and licensed psychiatric hospital, overlooking Lake Galloway in Auburn Hills, Michigan. We specialize in providing comprehensive, compassionate behavioral health services to children, adolescents and adults. It is the ultimate goal of our dedicated staff to build strength, confidence and knowledge within each patient, in hopes that they may continue learning and understanding their needs and practicing self-care for the rest of their lives.Havenwyck Hospital is seeking a dynamic and talented Program Manager for the Residential Treatment Center (for boys) to join our team of compassionate and dedicated clinical professionals.POSITION SUMMARY:The Program Manager of Residential Services is responsible for the development, implementation, monitoring and analysis of performance improvement projects and activities with a focus on improving patient safety and quality of care.DUTIES AND RESPONSIBILITIES:* Contribute to the facility-wide Performance Improvement (PI) plan which meets regulatory standards, and evaluate the PI plan annually.* Provide updates and training on Residential Services licensing and accreditation standards to leaders and managers as indicated.* Responsible for reporting and communication of Residential Services quality improvement initiatives, quality and patient safety awareness, clinical outcomes measures and patient satisfaction.* Assists with Residential Services regulatory readiness and assists with preparing for Joint Commission, state licensing, CMS or other agencies. Establishes quality improvement activities and methods to track implementation of action plans following site surveys.* Provides all applicable MDHHS policy and MDHHS policy amendments (including interim policy bulletins) and applicable Michigan Child Caring Institution Administrative Rules to Residential Services staff. Ensure Residential Services staff complies with all applicable requirements.* Provides ongoing communication, resources, education, and aggregated data/information to all Residential Services staff, related to issues involving quality, safety, and survey readiness.* Develop, implement and monitor staff orientation and training materials that meet MDHHS contractual requirements.* Track performance objectives as specified by our MDHHS contract, using the MDHHS CCI Dashboard as a data source. Provide requested data to MDHHS for performance monitoring, including referrals, discharges, program treatment and services, youth and family engagement, clinical outcomes and utilization.* Assists with the training and monitoring of Residential Services staff to ensure adherence to hospital policies and procedures.If you would like to learn more about this position before applying, please contact Havenwyck Hospital at 248-###-####.BENEFIT HIGHLIGHTS:* Challenging and rewarding work environment* Competitive Compensation & Generous Paid Time Off* Excellent Medical, Dental, Vision and Prescription Drug Plan* 401(K) with company match and discounted stock plan* Career development opportunities within UHS and its 300+ Subsidiaries* Free Basic Life Insurance* Tuition Reimbursement* SoFi Student Loan Refinancing Program* Student Loan Repayment Program - for some degrees and criteriaWhat do our current employees value at Havenwyck Hospital and UHS?An environment that puts patient care first. One of the most rewarding aspects of this job is providing excellent care, comfort, and security to the patients and families you treat, at their most vulnerable times. Supportive and responsive leadership. You are never alone, as you are part of a large network of peer co-workers that routinely exchange ideas and review current topics within the industry. Having the opportunity to grow, learn, and advance in your career. There are very robust continuing education options and opportunities for skills diversification and career advancement with UHS.About Universal Health Services (UHS)One of the nation's largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, annual revenues were $14.3 billion in 2023. During the year, UHS was again recognized as one of the World's Most Admired Companies by Fortune; and listed in Forbes ranking of America's Largest Public Companies.Headquartered in King of Prussia, PA, UHS has approximately 96,700 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. States, Washington, D.C., Puerto Rico and the United Kingdom. www.uhs.comQualifications* Bachelor's degree in Human or Health Services field required; Master's degree preferred.* Valid State of Michigan licensure in Human or Health Services field preferred.* At least 3 years of experience in performance improvement, clinical services, utilization management and/or risk management activities in a hospital, psychiatric hospital or mental health treatment setting preferred.* Relevant experience and demonstrated skill in data aggregation and interpretation, analysis and process improvement required.* Experience collecting and interpreting patient information required.* Experience collecting and analyzing performance and incident data.* Thorough knowledge of regulatory and accrediting agency standards, rules and regulations (i.e., The Joint Commission, CMS, MDHHS, etc.) required.* Proficient in Microsoft Word, Excel and PowerPoint applications required.EEO StatementAll UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.We believe that diversity and inclusion among our teammates is critical to our success.Avoid and Report Recruitment ScamsAt UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skill set and experience with the best possible career path at UHS and our subsidiaries. During the recruitment process, no recruiter or employee will request financial or personal information (e.g., Social Security Number, credit card or bank information, etc.) from you via email. Our recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc.If you suspect a fraudulent job posting or job-related email mentioning UHS or its subsidiaries, we encourage you to report such concerns to appropriate law enforcement. We encourage you to refer to legitimate UHS and UHS subsidiary career websites to verify job opportunities and not rely on unsolicited calls from recruiters.