Program Manager, Thriving Families
: Job Details :

Organizational OverviewUpward Bound House (UBH) is dedicated to ending the cycle of intergenerational family homelessness. We compassionately provide a continuum of services ranging from crisis housing to permanent housing and homelessness prevention. With over 30 years of experience in family homelessness, UBH is a leading services provider, contributing to and advocating for lasting solutions to end family homelessness. Our diverse team is passionate about our mission. UBH provides a fast-paced environment that values empowerment, collaboration, diversity, relationships, efficiency and communication. UBH provides a supportive, caring and merit-based environment for team members and is vested in their growth and development. We seek employees who are passionate about serving and making a difference in the lives of others.POSITION SUMMARYThe Thriving Families Program Manager (TFPM) is responsible for management and supervision of UBH Thriving Families Stabilization Team. The goal of the stabilization function is to identify and provide access to support systems that help families stay in their homes and not return to homelessness. Through quality case management and employment services, Thriving Families increases participants' access to essential services and resources, to ensure stability, community engagement, and family well-being.The position works in conjunction with other UBH permanent housing programs, such as Housing For Health, Rapid Rehousing, and Family Reunification programs. The TF program provides Intensive Case Management Services (ICMS) to homeless families in addition to economic empowerment and advocacy. The program aims to improve and stabilize families in all domains including health, housing, employment, education and family wellness. Additionally, the team ensures that families have access and receive entitlement benefits and access any mainstream resources as indicated and necessary.The Program Manager position trains and supervises program staff, monitors contracted outcomes, oversees program budgets, supports the team to meet performance and professional development goals, maintains positive partner relationships, and serves as a strong leader. This position provides support plans that include a variety of services addressing the needs of homeless families. Example plans include affordable housing options and connections to other services such as health care, child care, employment support, financial literacy, educational opportunities, legal support, nutrition, and youth programs such as after-school academic support, field trips, and art projects. The TFPM position will also support UBH in community relations and building partnerships to further promote the Mission of UBH.ESSENTIAL FUNCTIONSAdministration

• Administer and oversee programs and direct services
• Assist the Associate Director with developing written program policies and
• Provide training and guidance on written program policies and
• Ensure integration of evidence based practices, standards of excellence, and UBH's core values into daily work and
• Manage and supervise staff on a regular day-to-day basis, making sure staff adhere to the minimum practice standards such as; Harm Reduction, Trauma-Informed Care, Racial Equity and Cultural Competency; and System Collaboration.
• Interface with Funders in conference calls, meetings, trainings,

Program Management

• Provide leadership, training, coaching, developing, guidance and direct supervision of program
• Provide oversight to the Stabilization programs to ensure that services are being completed and conducted in accordance with best practices and program contracts, including field-based case management (e.g. Motivational Interviewing, Harm Reduction, Trauma-Informed Care, etc.).
• Oversee service delivery and develop quality control to maintain the highest standard of
• Oversee the day-to-day management of program activities; including rental payments & delivery, client enrollments, individualized housing stability plans, coordinate stabilization services; to include linkages and referrals to appropriate service
• Coordinate and collaborate with program partners to increase support networks for referral and linkage with program participants.
• Oversee hiring and onboarding process for TF program staff, including interviewing, training, coaching, and developing TF program staff.
• Engage in regular weekly staff development, training, and case conferencing, solution focused case management, and coordination with program funders.
• Consult with TF staff as needed and provide guidance and supervision for crisis intervention, problem solving techniques, and feedback to address challenging issues participants are facing; provide field based supervision and support on a consistent basis. Monitor TF staff compliance with all regulatory and ethical requirements.
• Manage relationships with landlords and property management companies that partner with UBH. This includes participating in phone conferences, regular case reviews, and attending regular meetings with all parties for collaboration, prevention planning, and housing stability maintenance.
• Ensure that staff address the many aspects of the needs that homeless families face; affordable housing, access to energy assistance, and connections to other services such as health care, child care, employment, education, and nutritious food through provision on regular home-based case management services.
• Manage transportation activities of participants and staff. This includes managing the disbursement of bus tokens, accumulation of token logs and coordination of agency car scheduling/use.
• Review and monitor staff recordkeeping and other documentation of client engagements to ensure that these are complete and accurate.
• Provide job counseling or disciplinary action to staff, as needed to elicit professional, efficient, and ethical job performance, in all areas.
• Make recommendations for staff advancement, wage adjustments, and employment separation.
• Work together with the Program Director and Data and QA Manager to ensure services are tracked efficiently, consistent data collection within HMIS, CHAMP and other databases (if applicable) is maintained, conduct on-going program file reviews, and any other monthly, quarterly, and/or annual reporting as contractually required.
• Generate and analyze program monthly reports to identify trends and make recommendations for program
• Collaborate with pertinent stakeholders to improve and enrich UBH programs and participate in agency and community meetings.
• Represent UBH through participation in external meetings with partners and potential

Reports/Contracts and Compliance

• Oversee tracking, charting and documentation of services, and file
• Ensure program compliance in accordance with all rules, regulations, and contractual
• Ensure staff are entering and maintaining data integrity as it relates to the required

Human Resources

• Collaborate with the Associate Director to hire direct report staff, provide feedback and evaluation on a regular
• Identify staff development needs and Work closely with the team to bring in training opportunities and identify areas for professional growth.

QUALIFICATIONS

• Bachelor's Degree in a social work or science or related field or comparable work experience - 5 years of progressive experience developing, implementing and monitoring programs for homeless families. Master's Degree and License strongly preferred.
• Three years of management experience including responsibility developing program policies; long and short-term goals; program evaluation; and budget preparation.
• A minimum of 5-years' experience in the social service filed working with housing resources for homeless
• Proven managerial experience leading a diverse team, to include mentoring, training, coaching, and communication with staff and external
• Proven leadership skills, including the ability to develop team performance and a genuine desire to coach and
• Ability to synthesize information and knowledge in order to problem-solve and achieve creative solutions and drive
• Work closely with the Los Angeles County Coordinated Entry System (CES) network to ensure that resources are efficiently and equitably distributed to support people experiencing
• Must have strong professional experience working with community/partner agencies, including ability to network and build relationships and locate and develop housing contacts.
• Ability to work in a variety of settings with culturally-diverse persons and communities with the cultural humility and
• Basic knowledge of housing and housing related laws specific in
• Demonstrate the ability to work with participants with high barriers (e.g. behavior health, substance abuse, domestic abuse, child welfare, undocumented persons, ).
• Knowledge of social service agencies and community
• Excellent written and verbal communication and interpersonal
• Good organizational skills and ability to complete task in a timely
• Proficient use of Microsoft Office Suite, Excel, Outlook, Microsoft Teams,
• Ability to maintain confidential information according to HIPPA

Requirements

• Employment eligibility verification.
• Use of a personal vehicle to travel between worksites and other locations is
• Must have and maintain a valid Government issued Driver's
• Proof of car insurance and good driving record.
• Updated tuberculosis
• Successful completion of background

RESPONSIBILITIES COMMON TO ALL AGENCY EMPLOYEES

• Maintain a safe work environment and confidentiality at all times.
• Be proactive, creative, and flexible in determining, evaluating, researching, and resolving issues.
• Organize and prioritize multiple activities to meet all external and internal deadlines.
• Maintain professional demeanor that reflects positively on the agency.
• Demonstrate respect and courtesy toward others.
• Able to thrive in a work environment emphasizing teamwork and collaboration.
• Respond in a timely manner in all aspects of communication.
• Work with average supervision.
• Perform other duties as assigned.

PHYSICAL DEMANDS, ENVIRONMENTAL CONDITIONS, EQUIPMENTThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Employee may be in contact with individuals and families in crisis who may be ill, using substances and/or not attentive to personal health and safety for themselves. The employee may experience a number of unpleasant sensory demands associated with the client's use of alcohol and drugs, and the lack of personal care. The employee must be ready to respond quickly and effectively to many types of situations, including crisis situations and potentially hostile situations Employee is required to:Walk and climb stairs; Handle, finger, grasp and feel objects and equipment; Reach with hands and arms; Communicate, receive and exchange ideas, information by means of the spoken and written word; Be mobile by moving oneself from place to place quickly and easily; Repeat various motions with the wrists, hands and fingers; Be able to have visual activity for (including, but not limited to) administrative and clerical tasks; Drive personal vehicle in and around Los Angeles County and periodically transport clients; Be able to enter various buildings that may require climbing stairs. Be subjected to outside environmental conditions.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. If you require an accommodation, please make sure to inform the Human Resources Department by the first week of employment. If an accommodation is not required at the time of employment, but is later required, you must inform the Human Resources Department of the need for accommodation at the time it is needed.