Program Support Assistant
: Job Details :

Program Support Assistant

Department Of Homeland Security

Location: Elizabeth City,NC, USA

Date: 2024-12-01T08:38:18Z

Job Description:

Summary

This vacancy is for a GS-0344-06/07, Program Support Assistant located in the Department of Homeland Security (DHS), United States Coast Guard (USCG), Aviation Logistics Center (ALC), Workforce Management Staff (WMS), Elizabeth City, NC.

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Overview

* Accepting applications

* Open & closing dates

11/26/2024 to 12/10/2024

* Salary

$44,736 - $64,628 per year

* Pay scale & grade

GS 6 - 7

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Location

* Elizabeth City, NC 1 vacancy

* Remote job

* Telework eligible

Yes-as determined by the agency policy.

* Travel Required

Not required

* Relocation expenses reimbursed

* Appointment type

Permanent

* Work schedule

Full-time

* Service

Competitive

* Promotion potential

* Job family (Series)

* 0344 Management And Program Clerical And Assistance

* Supervisory status

* Security clearance

Not Required

* Drug test

* Position sensitivity and risk

Non-sensitive (NS)/Low Risk

* Trust determination process

* Credentialing

* Financial disclosure

* Bargaining unit status

Yes

* Announcement number

24-3407-NE-AH-M

* Control number

821216400

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This job is open to

* Federal employees - Competitive service

Current or former competitive service federal employees.

* Career transition (CTAP, ICTAP, RPL)

Federal employees who meet the definition of a surplus or displaced employee.

* Veterans

* Individuals with disabilities

* Military spouses

* Special authorities

Individuals eligible under a special authority not listed above, but defined in the federal hiring regulations.

* Land and base management

Certain current or former term or temporary federal employees of a land or base management agency.

Clarification from the agency

Status Candidates within Local Commuting Area. Status Candidates, Merit Promotion, Current Federal Employees, Former Federal Employees, Overseas Employees, Former Overseas Employees, CTAP, ICTAP, VRA , VEOA, 30% Disabled, Schedule A, Individuals with Disabilities, Military Spouses, Land and Base Management, Peace Corps, Americorps, Vista For definitions of common terms found in this announcement:

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Duties

You will serve as a Program Support Assistant and be responsible for coordinating and providing a variety of program support and services to command customers and the Workforce Management Chief.

Being a Coast Guard civilian makes you a valuable member of the Coast Guard team. Typical work assignments include at the GS-07:

* Performing support duties and actively participating in the day-to-day administrative management of the division.

* Developing internal controls and administrative procedures to meet office needs.

* Preparing and maintaining logs of all travel and training request and assigns Travel Order Numbers (TONO's).

* Reviewing travel claims upon receipt and notifies employees of required changes or corrections.

* Ensuring documents are in proper format and verifies spelling, punctuation, capitalization, and grammar.

* Maintaining employee records, accident reports, performance appraisal, job descriptions, etc.

* Maintaining division Internet/Intranet website ensuring material displayed is current and up to date.

The GS-06 level is a developmental position. The employee will receive tailored instruction, guidance, training, and supervision designed to equip the them with the knowledge and skills necessary for successful performance in the full performance level, or target position.

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Requirements

Conditions of Employment

All qualification requirements must be met by the closing date of the announcement.

Key Requirements:

* Must be a U.S. Citizen or National.

* Must be registered or exempt from the Selective Service. See www.sss.gov

* A one-year probationary period may be required.

* Suitable for Federal employment determined by background investigation.

* This is a Bargaining Unit position.

* Time in Grade requirement must be met by the closing date of the vacancy.

Qualifications

To qualify at the GS-06 grade level, applicants must have at least one (1) full year of specialized experience equivalent to at least the GS-05 grade level in the federal sector. Specialized experience is experience that has equipped you with the particular ability, skill, and knowledge to successfully perform the duties of this position and is typically in or related to this line of work.

Specialized experience must include the following:

* Performing a wide variety of administrative support functions such as selecting the most appropriate office automation software (word processing, spreadsheet, and databases)

* Retrieving, manipulating and sorting electronic data; preparing, editing and formatting of complex documents and reports

* Making travel arrangements; reviewing mail and preparing draft response prior to routing to appropriate person

* Conducting files management and customer support/telephone coverage

* Providing a variety of support services such as updating and maintaining automated information systems, software updates, equipment configuration, user access support, and related functions

Specialized experience is experience that has equipped you with the particular ability, skill, and knowledge to successfully perform the duties of this position and is typically in or related to this line of work.

NOTE: Education can be substituted for experience at this grade level. Educational substitution options are as follows:

GS-06

applicants may substitute successful completion of 1/2 year of appropriate graduate level education (9 semester hours, 13.5 quarter hours or the equivalent) in a field of study directly related to the work of the position to be filled for the required one year of specialized experience. Graduate education may be credited only when it is clearly directly related to the work of the position to be filled and equipped the applicant with the knowledge, skills and abilities to perform successfully the duties of the position.

a combination of appropriate specialized experience (as described above) and graduate education (as described above) may be used to meet the qualification requirements.

GS-07

applicants may substitute successful completion of 1 year of appropriate graduate level education (18 semester hours, 27 quarter hours, or the equivalent) in a field of study directly related to the work of the position to be filled for the required one year of specialized experience. Graduate education may be credited only when it is clearly directly related to the work of the position to be filled and equipped the applicant with the knowledge, skills and abilities to perform successfully the duties of the position.

a combination of appropriate specialized experience (as described above) and graduate education (as described above) that is beyond the first 1/2 year of progressive graduate study may be used to meet the qualification requirements.

COMBINING EDUCATION AND EXPERIENCE: Combinations of successfully completed education and experience may be used to meet the total qualification requirements for GS-5 only. The total of the 2 percentages must equal at least 100%. Generally, one full academic year of study is equivalent to 30 semester hours or 45 quarter hours or 20 hours of classroom instruction per week for approximately 36 weeks in a business, secretarial, or technical school.

National Service Experience (i.e., volunteer experience): Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

The Office of Personnel management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule, C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.

Education

This position does not have a positive education requirement. If you are including education on your resume, report only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. See Required Documents section for detail.

College Transcript: If you are qualifying based on education, submit a copy of your college transcript that lists college courses detailing each course by the number and department (i.e., bio 101, math 210, etc.), course title, number of credit hours and grade earned. You must submit evidence that any education completed in a foreign institution is equivalent to U.S. education standards with your resume. You may submit an unofficial copy of the transcript at the initial phase of the application process. If course content cannot be easily identified from the title of the course as listed on your transcript, you must submit an official course description from the college/university that reflects the content at the time the course was taken.

Transcripts--If this position requires specific educational course work to qualify, or you are qualifying based in whole or part on education, you are required to provide all unofficial transcripts (undergraduate, graduate, etc.) by the closing date of this announcement or you will be disqualified from further consideration. Please ensure that all documentation is legible.

FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet Federal qualification requirements if you can show that your foreign education is comparable to education received in accredited educational institutions in the United States. It is your responsibility to provide such evidence with your application. See Recognition of Foreign Qualifications click here

Only experience and education obtained by the closing date of this announcement will be considered.

Additional information

Due Weight

Due weight will be given to performance appraisals and incentive awards in merit promotion selection decisions in accordance with 5 CFR 335.103(b)(3). Consideration will be given to performance appraisals and incentive awards as an indicator of quality of prior experience; no points will be assigned.

E-Verify

DHS uses E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify, including your rights and responsibilities.

Fair Chance Act

The Fair Chance to Compete for Jobs Act prohibits the Department of Homeland Security and its Components from requesting an applicant's criminal history record before that individual receives a conditional offer of employment. In accordance with 5 U.S. Code 9202(c) and 5 C.F.R 920.201 certain positions are exempt from the provisions of the Fair Chance to Compete Act. Applicants who believe they have been subjected to a violation of the Fair Chance to Compete for Jobs Act, may submit a written complaint to ...@uscg.mil.

Suitability Statement

If you receive a conditional offer of employment for this position, you will be required to complete an Optional Form 306, Declaration for Federal Employment, and to sign and certify the accuracy of all information in your application, prior to entry on duty. False statements on any part of the application may result in withdrawal of offer of employment, dismissal after beginning work, fine, or imprisonment.

Shared Certificates Statement

Applying to this announcement certifies that you give permission for DHS to share your application with others in DHS for similar positions.

Special Employment Consideration

The Department of Homeland Security encourages persons with disabilities to apply, to include persons with intellectual, severe physical or psychiatric disabilities, as defined by 5 CFR 213.3102(u), and or Disabled Veterans with a compensable service-connected disability of 30 percent or more as defined by 5 CFR 315.707. Veterans, Peace Corps, VISTA volunteers, and persons with disabilities possess a wealth of unique talents, experiences, and competencies that can be invaluable to the DHS mission. If you are a member of one of these groups, you may not have to compete with the public for federal jobs. To determine your eligibility for non-competitive appointment and to understand the required documentation, click on the links above or contact the servicing Human Resources Office listed at the bottom of this announcement.

Recruitment incentives may be authorized.

If selection is made below the full performance level, the incumbent may be promoted up to the target grade without further competition, if all legal and regulatory requirements are met and when recommended by the supervisor. However, promotion to the full performance level is not guaranteed and is dependent on successful performance at the lower grade level(s).All Federal employees are required to have Federal salary payments made by direct deposit.

If you need a reasonable accommodation for the application and hiring process, please contact ...@uscg.mil. Decisions on granting reasonable accommodation will be made on a case-by-case basis. Visit Reasonable Accommodation

* Benefits

Help

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your resume, optional cover letter and supporting documentation will be reviewed to determine if you meet the minimum qualifications for the position. If you meet the minimum qualifications stated in the job opportunity announcement, we will compare your resume, optional cover letter and supporting documentation to your responses on the scored occupational questionnaire (True/False, Yes/No, Multiple Choice questions). Your resume and/or optional cover letter must support your responses to the scored occupational questionnaire, or your score may be lowered. The best qualified candidates will be identified for referral to the hiring manager and may be invited for an interview.

The assessment questionnaire is designed to measure your ability in the following competencies:

* Clerical

* Information Management

* Planning and Evaluating

* Quality Management

* Reading Comprehension

Do NOT include the following types of information in your resume:

* Social Security Number (SSN)

* Date of Birth (DOB)

* Photos of yourself (if included on your resume you will not be considered for this position)

* Personal information: such as age, gender, religious affiliation, etc.

* Benefits

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* Required Documents

As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.

Resume showing relevant work/volunteer experience, education, and training. Include the start and end dates (from month/date/year to month/date/year) and the number of hours per week worked/volunteered.

SF-50, Notification of Personnel Action (if applicable for Time in Grade and/or Eligibility):

* Most recent SF-50 if you are a current or former Federal employee

* An SF-50 showing your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement.

* Award 50's do not provide sufficient information. Examples of appropriate SF-50's include:

* Within grade increases at the highest grade held; Promotions with an effective date more than one year old; or

* SF-50's at the highest grade held with an effective date more than one year old.

Veterans' preference documentation (Member Copy 4 of DD-214, Revised October 2013 SF-15 and VA letter, if applicable. NOTE: The revised October 2013 SF-15 is the latest copy and all others are not usable. Please see Feds Hire Vets for detail.

* Veterans claiming 5 point veterans' preference must submit legible Member 4 Copy DD214(s) indicating Character of Service.

* 30% Disabled Veterans must submit their Member Copy 4 DD-214(s), which includes Character of Service, and VA Disability Letter with percentage of disability OR documentation of disability determination from a branch of the Armed Forces which reflects a compensable service-connected disability of 30% or more.

* Other 10 point Preference Eligibles must submit applicable Member Copy 4 DD-214(s), which includes Character of Service, and provide documentation of 10 point preference described on the back of the SF-15.

* If you are a current active duty military member who does not have a DD214 and is claiming eligibility under the Veterans Opportunity to Work (VOW) Act, you must submit certification from the Armed Forces indicating you will be discharged/released under honorable conditions from active duty within 120 days from the date you submit your certification as part of your application for this announcement. See the How to Apply section of this announcement for information on specific requirements for VOW certifications.

CTAP/ICTAP documentation, if applicable.

Schedule A documentation, if applicable. Note: Coast Guard welcomes and encourages applications from persons with disabilities. Qualified applicants with disabilities may be eligible for special hire, non-competitive appointment under Schedule A eligibility.

Military Spouses (if applicable) - You MUST submit verification of the marriage to the service member (i.e., a marriage license or other legal documentation verifying marriage) AND: (1) a copy of your spouse's active military orders; OR (2) verification of your spouse's 100% service-connected disability (VA Letter and/or DD-214); OR (3) verification of the service member's death while on active duty (DD-1300/Death Certificate). You are not eligible if you were not married to the veteran at the time of death or have since remarried.

Interchange Agreement with Other Merit Systems Eligible: Documentation of eligibility as listed in each individual interchange agreement.

Other noncompetitive or special appointing authorities (e.g., Peace Corps, VISTA, Public Land Corp, Military Spouse, VRA, 30% Disabled Veterans, Certain Former Overseas Employees, Foreign Service, etc.) must provide substantiating documentation as required.

Any other supporting documentation required for verification as described in the announcement.

Political Appointees: OPM must authorize employment offers for former or current Political Appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C or Non-Career SES employee in the Executive Branch, you must disclose this information.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

* How to Apply

To begin your online application, click Apply Online to create a USAJOBS account and follow the prompts or log in to your existing account. Your application packet must include a completed assessment questionnaire, a resume, and any applicable and or required supporting documentation. Please see the Required Documents section below for additional information. All application materials, including transcripts, must be in English. We encourage you to apply online.

Applications and supporting documentation will not be accepted by mail or email. The address below is for inquiries only. You may apply more than once, but the most recent application is the only one that will be used. You must submit your resume, your online questionnaire, and any supporting documents by 11:59 PM eastern standard time on 12/10/2024.

It is your responsibility to verify that any information entered or uploaded is received and is accurate. Human Resources will not modify or change any part of your application. Determining your eligibility and qualifications is dependent on the supporting documentation and information provided, which may impact your referral for further consideration. If a document is not legible, you will not be able to view it in your application.

To verify the status of your application, log into your USAJOBS account ( all of your applications will appear on the Welcome screen. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit:

If you are unable to apply online, you must request an alternative application which is available from the Human Resources Office. Please contact Alexandra N. Hardy at ...@uscg.mil to obtain an alternative application.

Agency contact information

Alexandra Hardy

Phone 410####### Email ...@uscg.mil

Learn more about this agency

Next steps

Once you submit your application, we will assess your experience and training, identify the best-qualified applicants, and refer those applications to the hiring manager for further consideration and interviews. We will notify you by email after each of these steps has been completed. Your status will also be updated on USAJOBS throughout the process. To check your status, log on to your USAJOBS account, click on Application Status, and then click More Information. We expect to make a job offer within 60 days after the deadline for applications. If you are selected, we will conduct a suitability/security background investigation. View more information on applying for federal employment.

* Fair and Transparent

The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

* Criminal history inquiries

* Equal Employment Opportunity (EEO) Policy

* Financial suitability

* New employee probationary period

* Privacy Act

* Reasonable accommodation policy

* Selective Service

* Signature and false statements

* Social security number request

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Required Documents

SF-50, Notification of Personnel Action (if applicable for Time in Grade and/or Eligibility):

* Most recent SF-50 if you are a current or former Federal employee

* Award 50's do not provide sufficient information. Examples of appropriate SF-50's include:

* Within grade increases at the highest grade held; Promotions with an effective date more than one year old; or

* SF-50's at the highest grade held with an effective date more than one year old.

* Veterans claiming 5 point veterans' preference must submit legible Member 4 Copy DD214(s) indicating Character of Service.

CTAP/ICTAP documentation, if applicable.

Interchange Agreement with Other Merit Systems Eligible: Documentation of eligibility as listed in each individual interchange agreement.

Any other supporting documentation required for verification as described in the announcement.

If you are relying on your education to meet qualification requirements:

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

Help

How to Apply

Agency contact information

Alexandra Hardy

Phone 410####### Email ...@uscg.mil

Learn more about this agency

Next steps

Fair & Transparent

The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

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