Program Support Assistant
: Job Details :

Program Support Assistant

Department of Veterans Affairs

Location: Iowa City,IA, USA

Date: 2024-12-24T08:44:01Z

Job Description:

Summary

The incumbent serves as the Program Assistant in the Research and Development (R&D) office at the Iowa City VA Health Care System (ICVAHCS). The R&D office has the responsibility for planning, developing, and directing the administrative activities of a very large and complex R&D Program with an annual budget of over $11 million in all areas of research (biomedical, clinical, rehabilitation and health services).

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Overview

* Accepting applications

* Open & closing dates

12/18/2024 to 12/30/2024

* Salary

$49,025 - $63,733 per year

* Pay scale & grade

GS 7

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Location

1 vacancy in the following location:

* Iowa City, IA 1 vacancy

* Remote job

* Telework eligible

* Travel Required

Not required

* Relocation expenses reimbursed

* Appointment type

Permanent

* Work schedule

Full-time

* Service

Competitive

* Promotion potential

None

* Job family (Series)

* 0303 Miscellaneous Clerk And Assistant

* Supervisory status

* Security clearance

Not Required

* Drug test

* Position sensitivity and risk

Non-sensitive (NS)/Low Risk

* Trust determination process

* Suitability/Fitness

* Financial disclosure

* Bargaining unit status

Yes

* Announcement number

CARX-24-12639645-DTh

* Control number

824634200

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This job is open to

* Federal employees - Competitive service

Current or former competitive service federal employees.

* Federal employees - Excepted service

Current excepted service federal employees.

* Internal to an agency

Current federal employees of this agency.

* Career transition (CTAP, ICTAP, RPL)

Federal employees who meet the definition of a surplus or displaced employee.

* Veterans

* Individuals with disabilities

* Military spouses

* Special authorities

Individuals eligible under a special authority not listed above, but defined in the federal hiring regulations.

* Peace Corps & AmeriCorps Vista

* Family of overseas employees

Family members of a federal employee or uniformed service member who is or was, working overseas.

* Land and base management

Certain current or former term or temporary federal employees of a land or base management agency.

Clarification from the agency

Current federal employees serving under career or career conditional competitive service appointments, former federal employees with reinstatement eligibility, persons eligible for non-competitive appointment under special appointment authorities, persons eligible under the Interchange Agreements; 30% or more disabled veterans; Veterans Employment Opportunity Act (VEOA) eligibles, and Veterans Recruitment Appointments (VRA) eligibles.

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Duties

This is a bargaining unit position.

Areas of Consideration for all Positions:

1st - Facility-wide (including satellites)

2nd - Administration or Staff office posting the vacancy.

3rd - All other Status eligibles.

VA offers a comprehensive total rewards package: VA Total Rewards

Work Schedule: Mon - Fri 8a to 430pm

Compressed/Flexible Schedule: Not Authorized

Telework: Not Authorized

Duty Location Status: Will work from VA owned/leased space

Position Description Title/PD#: Program Support Assistant/ PD502210

Relocation/Recruitment Incentives: Not authorized

Permanent Change of Station (PCS): Not authorized

Financial Disclosure Report: Not required

Physical Demands: The work requires long periods of time working and keyboarding at a computer workstation. It may involve some walking, standing, bending, or carrying of light items.

Major Duties:

* Apply analytical and evaluative methods and techniques to perform duties as assigned.

* Problem solve by identifying issues or problems during the equipment inventory and facility management process and determine resolutions that fall within established guidelines.

* Work with principal investigators and research staff to obtain information on work procedures and information needed to conduct inventories and enter work orders.

* Conduct analysis and evaluation of the research program based on its resources, major issues, program goals and objectives, work processes and administrative operations in order to determine short and long term needs.

* Provide customer service to all stakeholders of the research and development program.

* Accurately report any changes in location of equipment, abuse of equipment or addition and/or removal of equipment.

* Ensure information entered into programs (equipment inventories, work orders, travel requests) represent factual information.

* Conduct studies related to work procedures to determine more efficient work processes. Report finding to leadership.

* Knowledge of organizational structure and requirements in order to effectively work with multitude of individuals when placing work orders, conducting inventories and lab closeout

* Works in a complex cross functional team focused on building and optimizing workflows that require considerable use of judgment and trouble shooting.

* Demonstrate proficiency using computer applications such as Internet, emails, work processing/publishing software; presentation software; spreadsheets and data bases.

* Organize, prioritize and work independently to meet deadlines.

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Requirements

Conditions of Employment

* You must be a U.S. citizen to apply for this job.

* Selectees are subject to a background/suitability investigation.

* Selectees may be required to serve a probationary period.

* Selective Service Registration is required for males born after 12/31/1959.

* A complete application package, i.e., Resume, Transcripts, etc., as required by job announcement.

* Selected applicants will be required to complete an online onboarding process.

* Participation in the Seasonal Influenza Prevention Program for VHA Health Care Personnel (HCP) is a requirement for all Department of Veterans Affairs HCP.

* Must be proficient in written and spoken English.

* Pre-employment physical examination/evaluation may be required.

* Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) - See Additional Information below for details.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 12/30/2024.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-07 position you must have served 52 weeks at the GS-06. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials.

Provide a copy of your last or most recent SF-50, Notification of Personnel Action to indicate your current federal status. You must also submit additional SF-50(s) to clearly demonstrate one year time-in-grade as required in the announcement. If the most recent SF-50 has an effective within the past year, it may not clearly demonstrate that you possess one year time-in-grade. In this instance, you must provide an additional SF-50 that clearly demonstrates one year time-in-grade.

Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

AND

Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-06 in the normal line of progression for the occupation in the organization. Specialized experience is defined as providing administrative and clerical support in an office setting; collecting, compiling and tracking data and information; utilization of office automation equipment and software such as word processing, spreadsheet, email, and databases; managing equipment inventory for an office; answering telephones, referring visitors and providing information.

Education: There is no educational substitution for this grade level.

You will be rated on the following Competencies for this position:

* Analytical Reasoning

* Manages and Organizes Information

* Attention to Detail

* Computer Skills

* Customer Service

* Technical Competence

* Oral Communication

Per Office of Personnel Management General Schedule Qualification Policies, federal employees are assumed to have gained experience by performing duties and responsibilities appropriate for their official series and grade level as described in their position description. Experience that would not normally be part of the employee's position is creditable when documented by satisfactory evidence (e.g., a memorandum from the manager, human resources director, or official documentation such as SF-52, SF-50 documenting an official detail/assignments, or other comparable documentation). The documentation must indicate whether the employee performed the duties full time or, if part-time, the percentage of times the employee performed the additional duties.

To receive credit for experience in your resume that is not within the official series and grade level of your position, you must provide official documentation of such experience as indicated above.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

For more information on these qualification standards, please visit OPM's web site at

Education

There is no education substitute or requirement for the GS-07 level.

Additional information

Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.

This job opportunity announcement may be used to fill additional vacancies.

Pursuant to VHA Directive 1193.01, VHA health care personnel (HCP) are required to be fully vaccinated against COVID-19 subject to such accommodations as required by law (i.e., medical, religious or pregnancy). VHA HCPs do not include remote workers who only infrequently enter VHA locations. If selected, you will be required to be fully vaccinated against COVID-19 and submit documentation of proof of vaccination before your start date. The agency will provide additional information regarding what information or documentation will be needed and how you can request a legally required accommodation from this requirement using the reasonable accommodation process.

The Fair Chance to Compete for Jobs Act (or the Act) prohibits the Department of Veterans Affairs (VA) from requesting applicant criminal history record information before extending a conditional or tentative offer of employment. In accordance with 5 U.S.C 9202(c) and 5 C.F.R 920.201 certain positions are exempt from the provisions of the Act. Applicants who believe they have been subjected to a violation of the Act, may submit a written complaint within 30 calendar days of the date of the alleged non-compliance to VA at ...@va.gov. Applicant written complaints should include the following:

* Administration name: Veterans Health Administration (VHA)

* Office name, employee name and contact information or contractor who made contact (if known).

* Date of contact.

* Details regarding the job opportunity announcement applied to, and copies of any documents or other evidence related to the complaint.

* Visit Office of the Chief Human Capital Officer (OCHCO) for more information.

If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.

* Benefits

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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.

Narrative responses are not required at this time. If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or contact for an interview. Your resume and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.

The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candidate's abilities; and assist a hiring manager with making a final selection for a position.

For more information on the Who may apply eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document.

Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.

* Benefits

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Review our benefits

* Required Documents

As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.

To apply for this position, you must provide a complete Application Package which includes:

* Resume

The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position. Please use this checklist to make sure you have included other documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's (current/former Federal employees), documentation to support Veterans Preference claims, or ICTAP/CTAP documentation (for displaced Federal employees). You will not be contacted for additional information.

* Cover Letter

* DD-214/ Statement of Service

* Disability Letter (Schedule A)

* Disability Letter (VA)

* Other (1)

* PCS Orders

* Performance Appraisal

* Professional Certification

* Proof of Marriage Status

* Resume

* Separation Notice (RIF)

* SF-15

* SF-50/ Notification of Personnel Action

* Transcript

SF-50, Notification of Personnel Action (if applicable for Time in Grade and/or Eligibility):

* Most recent SF-50 if you are a current or former Federal employee

* An SF-50 showing your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade

* Award 50's do not provide sufficient information and will not be accepted for the purpose of verifying time-in-grade.

* Examples of appropriate SF-50's include:

* Within grade increases at the highest grade held; or

* Promotions with an effective date more than one year old; or

* SF-50's at the highest grade held with an effective date more than one year old.

Veterans' Preference: When applying for Federal Jobs, eligible Veterans should claim preference for 5pt (TP), 10pt (CP/CPS/XP), or for Sole Survivor Preference (SSP) in the questionnaire. You must provide a legible copy of your DD214(s) which shows dates and character of service (honorable, general, etc.). If you are currently serving on active duty and expect to be released or discharged within 120 days you must submit documentation related to your active duty service which reflects the dates of service, character of service (honorable, general, etc.), and dates of impending separation. Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 Application for 10 Point Veteran Preference with required proof as stated on the form. Documentation is required to award preference. For more information on Veterans' Preference, please visit Feds Hire Vets - Veterans - Job Seekers - Veterans' Preference.

* How to Apply

All applicants are encouraged to apply online. To apply for this position, you must complete the questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on 12/30/2024 to receive consideration. To preview the questionnaire click

* To begin, click Apply Online to create a USA JOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents and complete the occupational questionnaire.

* Click Submit My Answers to submit your application package.

NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.

To verify your application is complete, log into your USA JOBS account, select the Application Status link and then select the more information link for this position. The Application page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process. To return to an incomplete application, log into your USA JOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USA JOBS account or your application will be incomplete.

Special Employment Consideration: VA encourages persons with disabilities to apply, including those eligible for hiring under 5 CFR 213.3102(u), Schedule A, Appointment of persons with disabilities [i.e., intellectual disabilities, severe physical disabilities, or psychiatric disabilities], and/or Disabled veterans with a compensable service-connected disability of 30% or more. Contact the Agency Contact for information on how to apply under this appointment authority via the Selective Placement Coordinator.

The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal/VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at

During the application process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions.

Agency contact information

VHA National Recruitment Center

Phone (844)###-#### Email ...@va.gov

Address Omaha ORD VISN 23

4101 Woolworth Avenue

Omaha, NE 68105

Learn more about this agency

Next steps

Once your online application is submitted you will receive a confirmation notification by email. After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.

You may check the status of your application at any time by logging into your USA Jobs account and clicking on Applications. Information regarding your application status can be found in the USAJobs Help Center.

NOTE: Participation in the seasonal influenza program is a condition of employment and a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). It is a requirement that all HCP to receive annual seasonal influenza vaccination or obtain an exemption for medical or religious reasons. Wearing a face mask is required when an exemption to the influenza vaccination has been granted. HCP in violation of this directive may face disciplinary action up to and including removal from federal service. HCP are individuals who, during the influenza season, work in VHA locations or who come into contact with VA patients or other HCP as part of their duties. VHA locations include, but are not limited to, VA hospitals and associated clinics, community living centers (CLCs), community-based outpatient clinics (CBOCs), domiciliary units, Vet centers and VA-leased medical facilities. HCP include all VA licensed and unlicensed, clinical and administrative, remote and onsite, paid and without compensation, full- and part-time employees, intermittent employees, fee basis employees, VA contractors, researchers, volunteers and health professions trainees (HPTs) who are expected to perform any or all of their work at these facilities. HPTs may be paid or unpaid and include residents, interns, fellows and students. HCP also includes VHA personnel providing home-based care to Veterans and drivers and other personnel whose duties put them in contact with patients outside VA medical facilities.

* Fair and Transparent

The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

* Criminal history inquiries

* Equal Employment Opportunity (EEO) Policy

* Financial suitability

* New employee probationary period

* Privacy Act

* Reasonable accommodation policy

* Selective Service

* Signature and false statements

* Social security number request

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Required Documents

To apply for this position, you must provide a complete Application Package which includes:

* Resume

* Cover Letter

* DD-214/ Statement of Service

* Disability Letter (Schedule A)

* Disability Letter (VA)

* Other (1)

* PCS Orders

* Performance Appraisal

* Professional Certification

* Proof of Marriage Status

* Resume

* Separation Notice (RIF)

* SF-15

* SF-50/ Notification of Personnel Action

* Transcript

SF-50, Notification of Personnel Action (if applicable for Time in Grade and/or Eligibility):

* Most recent SF-50 if you are a current or former Federal employee

* Award 50's do not provide sufficient information and will not be accepted for the purpose of verifying time-in-grade.

* Examples of appropriate SF-50's include:

* Within grade increases at the highest grade held; or

* Promotions with an effective date more than one year old; or

* SF-50's at the highest grade held with an effective date more than one year old.

Help

How to Apply

* Click Submit My Answers to submit your application package.

NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.

Agency contact information

VHA National Recruitment Center

Phone (844)###-#### Email ...@va.gov

Address Omaha ORD V

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