Program Support Assistant (OA)
: Job Details :


Program Support Assistant (OA)

Department of Health and Human Services

Location: New York,NY, USA

Date: 2024-11-23T08:38:59Z

Job Description:

Summary

This position is located in the Department of Health and Human Services, Substance Abuse and Mental Health Services Administration, headquartered in Rockville, Maryland.

This announcement has an applicant limit of 100. Once the first 100 applicants have been reached, the announcement will no longer be available to apply.

Learn more about this agency

Help

Overview

* Accepting applications

* Open & closing dates

11/19/2024 to 11/25/2024

This job will close when we have received 100 applications which may be sooner than the closing date. Learn more

* Salary

$53,947 - $82,915 per year

* Pay scale & grade

GS 7 - 8

* Help

Locations

Few vacancies in the following locations:

* New York, NY

* Philadelphia, PA

* Remote job

No

* Telework eligible

Yes-as determined by the agency policy.

* Travel Required

Occasional travel - You may be expected to travel for this position.

* Relocation expenses reimbursed

No

* Appointment type

Permanent

* Work schedule

Full-time

* Service

Competitive

* Promotion potential

8

* Job family (Series)

* 0303 Miscellaneous Clerk And Assistant

* Supervisory status

No

* Security clearance

Not Required

* Drug test

No

* Position sensitivity and risk

Moderate Risk (MR)

* Trust determination process

* Suitability/Fitness

* Financial disclosure

No

* Bargaining unit status

Yes

* Announcement number

HHS-SAMHSA-DE-25-12612511

* Control number

819680000

Help

This job is open to

* The public

U.S. Citizens, Nationals or those who owe allegiance to the U.S.

* Career transition (CTAP, ICTAP, RPL)

Federal employees who meet the definition of a surplus or displaced employee.

Videos

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Duties

WHAT YOU'LL BE DOING DAY TO DAY

As a Program Support Assistant (OA), you will use your knowledge and experience to optimize business results and customer experience by:

* Creating documents and reports in accordance with office procedures and policies.

* Being responsive to requests for support which meet office policies for timeliness.

* Completing forms for approval or tasks related to typical office needs such as for supplies, travel, mail, or scheduling activities.

* Assisting in promoting uninterrupted office operations by coordinating calendars when scheduling appointments or other activities.

* Considering associated requirements such as arranging travel for senior staff.

Duties as shown are at the full performance level (FPL) of the GS-08. Duties will be developmental in nature when filled below the FPL.

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Requirements

Conditions of Employment

* U.S. Citizenship required.

* Males born after December 31, 1959 must be registered or exempt from Selective Service -

* Suitable for federal employment.

* Appointment will be subject to the applicant's successful completion of a background security investigation and favorable adjudication. All information concerning qualifications is subject to investigation.

* Documentation that you present for purposes of completing the Department of Homeland Security (DHS) Form I-9 will be verified through the DHS E-Verify System.

* All Federal employees are required to have Federal salary payments made by direct deposit to a financial institution of their choice.

* All qualification requirements must be met by the closing date.

* Financial disclosure statement may be required.

* Probationary (or trial) period may be required.

Qualifications

WHAT WE ARE LOOKING FOR

Minimum Qualifications:

For GS-07: You must have one-year specialized experience to perform successfully the duties of the position. To be creditable, specialized experience must have been equivalent to at least the GS-06 grade level in the Federal service performing ALL of the following:

* Assisting in the planning and/or arrangements for meetings.

* Managing calendars and/or preparing communications or responses for review.

For GS-08: You must have one-year specialized experience to perform successfully the duties of the position. To be creditable, specialized experience must have been equivalent to at least the GS-07 grade level in the Federal service performing ALL of the following:

* Reviewing correspondence and/or other written documents for accuracy and completeness.

* Managing appointments or/and meetings schedules.

* Replying or requesting clarification to inquiries regarding office requirements.

* AND-

QUALIFIED TYPIST: This position requires a qualified typist, able to type a minimum of 40 words per minute. You must self-certify your proficiency or provide performance test results and/or certificates of proficiency (acceptable within 3 years). Additional verification of the proficiency of the skills of self-certified applicants may be done at a later date by administering the appropriate performance test.

Documenting experience: IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Qualifications are based on breadth/level of experience. In addition to describing duties performed, applicants must provide the exact dates of each period of employment (from MM/YY to MM/YY) and the number of hours worked per week if part time. As qualification determinations cannot be made when resumes do not include the required information, failure to provide this information may result in disqualification. Applicants are encouraged to use the USAJOBS Resume Builder to develop their federal resume.

Do not copy and paste the duties, specialized experience, or occupational application questionnaire from this announcement into your resume as that will not be considered a demonstration of your qualifications for this position.

In accordance with Office of Personnel Management policy, federal employees are assumed to have gained experience by performing duties and responsibilities appropriate for their official series and grade level as described in their position description. Experience that would not normally be part of the employee's position is creditable, however, when documented by satisfactory evidence, such as a signed memorandum from the employee's supervisor or an SF-50 or SF-52 documenting an official detail or other official assignment. The documentation must indicate whether the duties were performed full time or, if part time, the percentage of times the other duties were performed. It is expected that this documentation is included in the employee's official personnel record. In order to receive credit for experience in your resume that is not within the official series and grade level of your official position, you must provide a copy of the appropriate documentation of such experience as indicated above.

Experience refers to paid and unpaid experience, including volunteer work done through national Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to gain employment. You will receive credit for all qualifying experience, including volunteer experience. If such experience is on a part-time basis, you must provide the average number of hours worked per week as well as the beginning and ending dates of the experience so it can be fully credited.

OPM Qualification General Policies Website

Education

This job does not have an education qualification requirement.

Additional information

THINGS YOU NEED TO KNOW

Incentives may be authorized; however, this is contingent upon multiple factors, including funds availability. If authorized, certain incentives may require you to sign a service agreement to remain in the Federal government for a period of up to 3 years. Note: This statement does not imply nor guarantee an incentive will be offered and paid. Incentives may include the following: moving expenses, recruitment or relocation incentive; student loan repayment, superior qualifications appointment, creditable service for annual leave for prior non-federal work experience or prior uniformed military service, etc.

Bargaining Unit Position: Yes

Research position: No

Drug Screening Required: No

Applicants selected for this position will be subject to reasonable suspicion and post-accident drug testing upon hiring.

Veterans' Preference -

Career Transition Assistance Program/Interagency Career Transition Assistance Program (CTAP/ICTAP): For information on how to apply as an CTAP/ICTAP eligible see To be well-qualified and exercise selection priority for this vacancy, displaced Federal employees must be rated at 85.0 or above on the rating criteria for this position.

Beginning January 1, 2010, agencies must seek prior approval from OPM before they can appoint a current or recent political appointee to a competitive or non-political excepted service position at any level under the provisions of title 5, United States Code. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, or Non-career SES employee in the executive branch, you MUST disclose that to the Human Resources Office.

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* Benefits

Help

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Additional selections may be made for similar positions across the Department of Health and Human Services (HHS) within the local commuting area(s) of the location identified in this announcement. By applying, you agree to have your application shared with any interested selecting official(s) at HHS. Clearance of CTAP/ICTAP will be applied for similar positions across HHS.

In accordance with Executive Order 12564 of September 15, 1986, The Department of Health and Human Services (HHS) is A Drug-Free Federal Workplace. The use of illegal drugs, on or off duty, by Federal employees is inconsistent not only with the law-abiding behavior expected of all citizens, but also with the special trust placed in such employees as servants of the public.

You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position.

Once the application process is complete, a review of the resume and supporting documentation will be made and compared against your responses to the application questionnaire to determine if you are qualified for this job. If, after reviewing your resume and/or supporting documentation, a determination is made that you have inflated your qualifications and/or experience, you may lose consideration for this position. Please follow all instructions carefully. Errors or omissions may affect your eligibility. Category rating procedures will be used to rate and rank candidates. The category assignment is a measure of the degree in which your background matches the competencies required for this position. Qualified candidates will be ranked into one of three categories:

* Best Qualified - Applicants who have experience that is almost identical to those required by the position.

* Well Qualified - Applicants who have experience that is very similar to those required by the position.

* Qualified - Applicants who meet minimum qualification requirements, but do not identify any additional qualifying experience or skill.

Candidates in the highest category will be referred to the hiring agency.

The Category Rating Process does not add veterans' preference points but protects the rights of veterans by placing them ahead of non-preference eligibles within each category. Preference eligibles who meet the minimum qualification requirements and who have a compensable service-connected disability of at least 10 percent must be listed in the highest quality category (except in the case of scientific or professional positions at the GS-9 level or higher).

You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics):

* Administration and Management

* Customer Service (Clerical/Technical)

* Project Management

* Writing

Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on an assessment may also result in your removal from consideration.

To preview the application questionnaire, click the following link:

* Benefits

Help

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

* Required Documents

As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.

Submission of a resume alone IS NOT a complete application. You must provide a complete online Application Package which includes:

* Your Resume. You are encouraged to use the USAJobs online resume builder to ensure that all required information is in your resume. Your resumemust clearly articulate how your skills and experiences align to the criteria defined in the qualifications section of this announcement and it must support your responses to the application questionnaire. For each position you must describe your duties, accomplishments, related skills, and responsibilities. Your resume must also include the day, month, and year that you began and ended for each position held. Full-time employment will be assumed unless otherwise stated on your resume. Part-time employment will be prorated in crediting experience. Not providing this information may result in the lowering of your assessment score or an ineligible rating. For resume writing guidance, please visit the USAJobs Resource Center or view their video tutorial. For Most Effective Resumes Tips visit:

* A complete Application Questionnaire (

* Self-certification or other documentation that you meet the Qualified Typist requirement. Please see the 'Qualifications' section for more information.

* Other required supporting documents.

Other Supporting Documents: (Only Submit if applicable to you.)

* Veterans' Preference documentation:

* Discharged Veterans: If you are claiming 5 point preference, you must submit a copy of your DD Form 214, Certificate of Release or Discharge from the armed forces that supports dates of service and discharge status; if claiming 10 point preference, an application for 10-Point Veterans Preference (SF-15) and an official document dated 1991 or later, from the Department of Veterans Affairs or from a branch of the Armed Forces, and/or any other associated documentation based on your preference.

* Active Duty Members: Under the VOW (Veterans Opportunity to Work) to Hire Heroes Act of 2011, if claiming 5 point preference, submit written documentation from the armed forces that certifies the service member is expected to be discharged or released from active duty service in the armed forces under honorable conditions not later than 120 days after the date the certification is submitted with your application package.

* CTAP/ICTAP Documentation

* A copy of your RIF separation notice, notice of proposed removal for failure to relocate, notice of disability annuity termination, or certification from the National Guard Bureau or Military Department that you are eligible for disability retirement;

* A copy of your SF-50 Notification of Personnel Action'', documenting your RIF separation, noting your positions, grade level, and duty location, and/or Agency certification of inability to place you through RPL, etc.;

* A copy of your latest performance appraisal including your rating; and

* Any documentation from your agency that shows your current promotion potential.

Do not submit photographs with your application package. Documents with photographs may not be seen by hiring officials - you must remove your image from any resumes, badges, licenses, etc.

Do not submit/upload Adobe portfolio documents. Adobe portfolio documents are not viewable by our agencies' staffing offices.

For Rsum Tips visit:

For Application Tips visit:

For additional information about USAJOBS visit the Help Center:

You are not required to submit official documents at this time; copies are sufficient. Official documentation will be requested upon selection.

* How to Apply

To apply for this position, you must complete the occupational questionnaire and submit the documentation specified in the Required Documents section below.

* To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USAJOBS resume and/or other supporting documents and complete the occupational questionnaire.

* Click the Submit My Answers button to submit your application package.

* It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.

To update your application, including supporting documentation: During the announcement open period, return to your USAJOBS account, find your application record, and click Edit my application. This option will no longer be available once the announcement has closed.

To view the announcement status or your application status: Click on this: Your application status page is where you can view your application status, USA Hire assessment completion status, and review your notifications sent by the hiring agency regarding your application. Your uploaded documents may take several hours to clear the virus scan process.

The complete Application Package must be submitted by 11:59 PM (EST) on 11/25/2024 or the day the applicant limit is reached, whichever comes first.

Agency contact information

HR Consultants

Email ...@samhsa.hhs.gov

Address Substance Abuse and Mental Health Services Administration

5600 Fishers Ln

Rockville, MD 20857

US

Learn more about this agency

Next steps

When the Department of Health and Human Services (HHS) completes its selections, the remaining list of qualified candidates may be shared with other federal agencies. You will have an opportunity to opt in if you would like your name, application material, and assessment results shared for consideration of employment with additional agencies. There is no guarantee of further consideration, and you can continue to explore other job opportunity announcements.

Once the online questionnaire is received you will receive an acknowledgement email that your submission was successful. The best qualified candidates will be referred to the hiring manager for further consideration and possible interview. We expect to make a selection within 45 days of the closing date of this announcement.

You will receive notice via email or by mail, if no email address was provided by you during the application process, once this process is completed (generally 4-6 weeks).

You will be required to submit official documentation prior to appointment. The agency will then verify the information provided on your application (i.e., degree, veterans' preference, disability, etc.).

HHS has a Critical Preparedness and Response Mission: we protect the American people from health threats, research emerging diseases, and mobilize public health programs with domestic and international partners. HHS' 24/7 Secretary's Operations Center (SOC) unites highly trained experts, well established processes, and state-of-the-art technology to coordinate resources and information as HHS responds to emergencies worldwide.

Every HHS employee has a role in supporting public health emergency management, whether through voluntary temporary assignments to emergency responses or sustaining other HHS programs and activities while colleagues respond.

In addition to their everyday work, HHS offers employees the opportunity to contribute their unique skills through voluntary temporary assignments to humanitarian emergencies or Departmental priorities countering new and emerging health, safety, and security threats.

* Fair and Transparent

The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

* Criminal history inquiries

* Equal Employment Opportunity (EEO) Policy

* Financial suitability

* New employee probationary period

* Privacy Act

* Reasonable accommodation policy

* Selective Service

* Signature and false statements

* Social security number request

Help

Required Documents

Submission of a resume alone IS NOT a complete application. You must provide a complete online Application Package which includes:

* Your Resume. You are encouraged to use the USAJobs online resume builder to ensure that all required information is in your resume. Your resumemust clearly articulate how your skills and experiences align to the criteria defined in the qualifications section of this announcement and it must support your responses to the application questionnaire. For each position you must describe your duties, accomplishments, related skills, and responsibilities. Your resume must also include the day, month, and year that you began and ended for each position held. Full-time employment will be assumed unless otherwise stated on your resume. Part-time employment will be prorated in crediting experience. Not providing this information may result in the lowering of your assessment score or an ineligible rating. For resume writing guidance, please visit the USAJobs Resource Center or view their video tutorial. For Most Effective Resumes Tips visit:

* A complete Application Questionnaire (

* Self-certification or other documentation that you meet the Qualified Typist requirement. Please see the 'Qualifications' section for more information.

* Other required supporting documents.

Other Supporting Documents: (Only Submit if applicable to you.)

* Veterans' Preference documentation:

* Discharged Veterans: If you are claiming 5 point preference, you must submit a copy of your DD Form 214, Certificate of Release or Discharge from the armed forces that supports dates of service and discharge status; if claiming 10 point preference, an application for 10-Point Veterans Preference (SF-15) and an official document dated 1991 or later, from the Department of Veterans Affairs or from a branch of the Armed Forces, and/or any other associated documentation based on your preference.

* Active Duty Members: Under the VOW (Veterans Opportunity to Work) to Hire Heroes Act of 2011, if claiming 5 point preference, submit written documentation from the armed forces that certifies the service member is expected to be discharged or released from active duty service in the armed forces under honorable conditions not later than 120 days after the date the certification is submitted with your application package.

* CTAP/ICTAP Documentation

* A copy of your RIF separation notice, notice of proposed removal for failure to relocate, notice of disability annuity termination, or certification from the National Guard Bureau or Military Department that you are eligible for disability retirement;

* A copy of your SF-50 Notification of Personnel Action'', documenting your RIF separation, noting your positions, grade level, and duty location, and/or Agency certification of inability to place you through RPL, etc.;

* A copy of your latest performance appraisal including your rating; and

* Any documentation from your agency that shows your current promotion potential.

Do not submit photographs with your application package. Documents with photographs may not be seen by hiring officials - you must remove your image from any resumes, badges, licenses, etc.

Do not submit/upload Adobe portfolio documents. Adobe portfolio documents are not viewable by our agencies' staffing offices.

For Rsum Tips visit:

For Application Tips visit:

For additional information about USAJOBS visit the Help Center:

You are not required to submit official documents at this time; copies are sufficient. Official documentation will be requested upon selection.

Help

How to Apply

To apply for this position, you must complete the occupational questionnaire and submit the documentation specified in the Required Documents section below.

* To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USAJOBS resume and/or other supporting documents and complete the occupational questionnaire.

* Click the Submit My Answers button to submit your application package.

* It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.

To update your application, including supporting documentation: During the announcement open period, return to your USAJOBS account, find your application record, and click Edit my application. This option will no longer be available once the announcement has closed.

To view the announcement status or your application status: Click on this: Your application status page is where you can view your application status, USA Hire assessment completion status, and review your notifications sent by the hiring agency regarding your application. Your uploaded documents may take several hours to clear the virus scan process.

The complete Application Package must be submitted by 11:59 PM (EST) on 11/25/2024 or the day the applicant limit is reached, whichever comes first.

Read more

Agency contact information

HR Consultants

Email ...@samhsa.hhs.gov

Address Substance Abuse and Mental Health Services Administration

5600 Fishers Ln

Rockville, MD 20857

US

Learn more about this agency

Next steps

When the Department of Health and Human Services (HHS) completes its selections, the remaining list of qualified candidates may be shared with other federal agencies. You will have an opportunity to opt in if you would like your name, application material, and assessment results shared for consideration of employment with additional agencies. There is no guarantee of further consideration, and you can continue to explore other job opportunity announcements.

Once the online questionnaire is received you will receive an acknowledgement email that your submission was successful. The best qualified candidates will be referred to the hiring manager for further consideration and possible interview. We expect to make a selection within 45 days of the closing date of this announcement.

You will receive notice via email or by mail, if no email address was provided by you during the application process, once this process is completed (generally 4-6 weeks).

You will be required to submit official documentation prior to appointment. The agency will then verify the information provided on your application (i.e., degree, veterans' preference, disability, etc.).

HHS has a Critical Preparedness and Response Mission: we protect the American people from health threats, research emerging diseases, and mobilize public health programs with domestic and international partners. HHS' 24/7 Secretary's Operations Center (SOC) unites highly trained experts, well established processes, and state-of-the-art technology to coordinate resources and information as HHS responds to emergencies worldwide.

Every HHS employee has a role in supporting public health emergency management, whether through voluntary temporary assignments to emergency responses or sustaining other HHS programs and activities while colleagues respond.

In addition to their everyday work, HHS offers employees the opportunity to contribute their unique skills through voluntary temporary assignments to humanitarian emergencies or Departmental priorities countering new and emerging health, safety, and security threats.

Read more

Fair & Transparent

The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

* Criminal history inquiries

* Equal Employment Opportunity (EEO) Policy

* Financial suitability

* New employee probationary period

* Privacy Act

* Reasonable accommodation policy

* Selective Service

* Signature and false statements

* Social security number request

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Share

* Email

* Facebook

* LinkedIn

* Twitter

Help

Overview

* Accepting applications

* Open & closing dates

11/19/2024 to 11/25/2024

This job will close when we have received 100 applications which may be sooner than the closing date. Learn more

* Salary

$53,947 - $82,915 per year

* Pay scale & grade

GS 7 - 8

* Locations

Few vacancies in the following locations:

* New York, NY

* Philadelphia, PA

* Remote job

No

* Telework eligible

Yes-as determined by the agency policy.

* Travel Required

Occasional travel - You may be expected to travel for this position.

* Relocation expenses reimbursed

No

* Appointment type

Permanent

* Work schedule

Full-time

* Service

Competitive

* Promotion potential

8

* Job family (Series)

* 0303 Miscellaneous Clerk And Assistant

* Supervisory status

No

* Security clearance

Not Required

* Drug test

No

* Position sensitivity and risk

Moderate Risk (MR)

* Trust determination process

* Suitability/Fitness

* Financial disclosure

No

* Bargaining unit status

Yes

* Announcement number

HHS-SAMHSA-DE-25-12612511

* Control number

819680000

This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/819680000. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.

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