Program Support Coordinator
: Job Details :

Job DetailsLevelExperiencedJob LocationSacramento - Rancho Cordova, CAPosition TypeFull TimeSalary Range$21.00 - $26.08 HourlyTravel PercentageUp to 50% Job ShiftDayJob CategoryNonprofit - Social ServicesDescriptionThis position will either be based out of our Sacramento or Bakersfield program offices, depending on the candidate selected for the position.The Program Support Coordinator ensures regulatory and contractual compliance of program functions. They conduct quality assurance reviews and audits of Individual, employee, consultant and Family Home Provider files to ensure services and supports are being conducted and received as intended. They participate in the implementation of systems to ensure the overall quality and compliance of the program.

• Assists with the management of compliance and quality assurance of certified family homes. Conducts recertification tasks including, but not limited to, updating and auditing Family Home Provider records to ensure compliance with contractual requirements.
• Monitors Continuing Education hours for compliance.
• Ensures required documentation for Individuals is in place, accurate, up-to-date, and in compliance with internal and external regulations and policies including, but not limited to the Individual Service Plan, Quarterly Reports, Progress Notes, Medical/Health Records, Incident Reporting, Provider Contracts/Documentation, and additional relevant documentation in accordance with all internal and external policies and regulations.
• Audits Individual Personal & Incidental Funds as required.
• Ensures Individual Purchase of Services (POS) and subsequent attendance tracking is in place at all times.
• Implements quality assurance policies and procedures to ensure the overall quality and compliance of the program.
• Ensures compliance with all external and internal regulations and policies including state regulations, regional center expectations, contracts, and legal requirements.
• Reconciles consultant invoices with consultant progress notes, enters provided hours into tracking spreadsheets, sends invoices to payment processing and reports discrepancies to Program Supervisor.
• Attends and participates in Certification meetings regularly and Leadership meetings as needed. Provides updated information to assigned areas of relevant agency reports.
• Implements monitoring systems and audits of documentation and stakeholder satisfaction.
• Consults with internal staff to provide support on quality assurance protocols.
• Informs management of any concerns noted with Individual, employee, or contractors.
• Assists with licensing or regional center audit preparation and compliance.
• Upholds the mission and vision of Enriching Lives.
• Courteously greets visitors who come to the office and callers to the office.
• Provides information and support to individuals with questions about the agency. Routes individuals to the right person. Ensures messages are passed along to the appropriate person in a timely manner.
• Maintains administrative and other relevant documentation in accordance with all internal and external policies and regulations. Submits documentation including time sheets within established deadlines.
• Notifies management immediately of any material changes affecting the status of Individuals or Family Homes including any suspected neglect or abuse.
• Provides excellent customer service and response timeliness to stakeholders such as Individuals, Families, Regional Center, and Family Home Providers.
• Develops and maintains positive working relationships with Individuals, families, staff, funding sources and regulatory agencies, as appropriate, and monitors their satisfaction with services. Reports any actions which require follow up or any perceived concern or dissatisfaction to management to address.
• Purchases and maintains office equipment and office supplies.
• Maintains a safe and pleasant office environment. Maintains schedule for the use of conference or training rooms.
• Assists in planning and implementing meetings and other functions in the office or at other locations including making travel arrangements as needed.
• Completes and maintains inventory as required.
• Assists with new office set up or relocation.
• Participates in supervision, training and meetings as required.
• Manages office related maintenance and follow up as needed including but not limited to regulatory OSHA and MSDS compliance, safety inspections, etc.
• Performs other duties as assigned. May work on special assignments in addition to normal job functions.

Requirements & QualificationsSupervisory RequirementsNone.Education and/or ExperienceHigh school diploma or general education degree (GED); one to three years related experience and/or training. Excellent computer skills and familiarity with Microsoft Office programs. Planning & organizational skills, ability to problem solve, and attention to detail.Language SkillsAbility to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.Mathematical SkillsAbility to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw & interpret bar graphs.Reasoning AbilityAbility to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.VisionClose vision (clear vision at 20 inches or less), Distance vision (clear vision at 20 feet or more), Color vision (ability to identify and distinguish colors, Peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point), Depth perception (three-dimensional vision, ability to judge distances and spatial relationships), Ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)Certificates, Licenses, RegistrationsValid drivers license & insurance, driving record must meet state regulations & company policyOther RequirementsSafe & reliable vehicle. Ability to travel as required. Must meet all federal, state, and internal employment requirements including, but not limited to: Background checks and Physical/TB screening.Physical DemandAmount of TimeStandUnder 1/3WalkUnder 1/3SitBetween 1/3 to 2/3Reach VerticalUnder 1/3Reach HorizontalUnder 1/3Climb or BalanceUnder 1/3TwistUnder 1/3BendUnder 1/3SquatUnder 1/3Stoop, Kneel, Crouch, CrawlUnder 1/3Physical InterventionUnder 1/3Talk or HearOver 2/3TypeUnder 1/3DriveUnder 1/3Weight (Lifting or Exerting Force)Amount of TimeUp to 10 PoundsUnder 1/3Up to 25 PoundsUnder 1/3Up to 50 PoundsUnder 1/3Up to 100 PoundsUnder 1/3More than 100 PoundsUnder 1/3Working EnvironmentAmount of TimeWet or Humid Conditions (Non-Weather)RarelyWork Near Mechanical Moving PartRarelyWork in High Precarious PlacesRarelyFumes or Airborne ParticlesRarelyToxic or Caustic ChemicalsRarelyExtreme Cold (Non-Weather)RarelyRisk of Electrical ShockRarelyWork with ExplosivesRarelyRisk of RadiationRarelyVibrationRarelyLevel of NoiseModerate: Business Office, Community, ResidencesThis position requires proof of COVID-19 vaccination, or proof of acceptable exemption, as required by the State of California Department of Public Health in direct relation to our business being an Adult Family Home Agency that employs Direct Care workers who work with a population of vulnerable Individuals.