Location: Albany,NY, USA
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Review Vacancy
Date Posted 12/11/24
Applications Due12/23/24
Vacancy ID175455
* Basics
* Schedule
* Location
* Job Specifics
* Contact
NY HELPNo
AgencyInformation Technology Services, Office of
TitleProject Assistant Ref# 8539
Occupational CategoryI.T. Engineering, Sciences
Salary GradeNS
Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)
Salary RangeFrom $84156 to $106454 Annually
Employment Type Full-Time
Appointment Type Temporary
Jurisdictional Class Competitive Class
Travel Percentage 0%
Workweek Mon-Fri
Hours Per Week 37.5
Workday
From 9 AM
To 5 PM
Flextime allowed? No
Mandatory overtime? No
Compressed workweek allowed? Yes
Telecommuting allowed? Yes
County Albany
Street Address State Campus, Bldg 12, Flr 1
City Albany
StateNY
Zip Code12226
Minimum Qualifications Preferred Qualifications:
* 12 months of experience with the Demand module in ServiceNow (ITSM)
* 12 months of experience reviewing Changes in ServiceNow (ITSM)
* 12 months of experience communicating (either written or verbally) with agency executives
* Experience coordinating and running multi-team (ITS / agency / vendor) meetings
* Experience reviewing Change (CHG) tickets and communicating impact to client agency
* Bachelors degree will substitute as 6 months of experience for all qualifications
Duties Description Under the direction of an upper-level Client Engagement Manager (CRM), the Associate CRM will be assigned to the DOL dedicated team serving as a point of contact between Agencies and internal ITS teams and will play an external facing role to DOL. This role will also serve as the lead of a newly being created Change Management team to server DOL.
Duties include, but are not limited to:
Customer Relationship Management:
* Work with development teams and cross-functional agency teams to guide projects through the lifecycle.
* Coordinate project tasks, including creation and review of project schedules, tasks, and communication plans
* Coordinate project meetings with various projects teams within ITS, business, other agencies and vendors.
* Perform analysis activities, gathering information to assist with projects including documentation of existing processes, identifying areas of improvements.
* Lead and facilitate team meetings, provide recommendations, identify risks, and facilitate reviews.
* Escalate any priority requests.
* Develop training plans and performance evaluations
* Perform a full range of supervisory duties.
Change Management:
* Determine if an impact or potential outage is anticipated.
* Acquire detail on the Scope and Impact of the work. This involves contacting the Implementer or Team performing the change. Secure all details associated to the change.
* Ensure the change is scheduled in an authorized maintenance window. If not, determine that the date ime of the change was agreed to by all necessary groupsindividuals.
* Ensure changes with an impact to Business Solutions Staff are tracked in the weekly change report.
* Ensure changes with an impact to agency staff are properly communicated to in a customer friendly manner.
Additional Comments The Office of Information Technology Services is an equal opportunity employer, and we recognize that diversity in our workforce is critical to fulfilling our mission. We encourage all individuals with disabilities to apply
Benefits of Working for NYS
Generous benefits package, worth 65% of salary, including:
Holiday & Paid Time Off
* Thirteen (13) paid holidays annually
* Up to Thirteen (13) days of paid vacation leave annually
* Up to Five (5) days of paid personal leave annually
* Up to Thirteen (13) days of paid sick leave annually for PEF.
* Up to three (3) days of professional leave annually to participate in professional development
Health Care Benefits
* Eligible employees and dependents can pick from a variety of affordable health insurance programs
* Family dental and vision benefits at no additional cost
Additional Benefits
* New York State Employees' Retirement System (ERS) Membership
* NYS Deferred Compensation
* Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds
* Public Service Loan Forgiveness (PSLF)
* And many more.
Some positions may require additional credentials or a background check to verify your identity.
Name Giuseppe Ragonese
Telephone (518)###-####
Fax (518)###-####
Email Address ...@its.ny.gov
Address
Street Empire State Plaza, Swan Street Building, Core 4
PO Box 2062
City Albany
State NY
Zip Code 12220
Notes on ApplyingTo apply for this position, please send a cover letter and resume indicating that you are applying for Project Assistant Ref# 8539 and include the Vacancy ID in the subject line. In your cover letter, please clearly indicate how you meet the minimum qualifications as stated above and describe relevant experience for this position.