Job DescriptionPosition Title:Project Coordinator II-Quality Improvement-Institute for Advanced Medicine-AIDS Center-Greenwich Village Clinic-Mount Sinai Hospital-Full Time-DaysJob Summary:The Project Coordinator II assists in creating and executing plans for complex projects which fall outside the regular operations of the department. The Project Coordinator II follows projects through all phases including development of the project plan, ensuring adherence to the plan. The Project Coordinator II also has oversight of the project budget. A Project by definition must have a timeline with a beginning and end date.The Institute for Advanced Medicine (IAM) is seeking a Quality Improvement Project Coordinator to lead and coordinate key improvement initiatives across the IAM. This role is central to advancing Mount Sinai Health System's continuous improvement culture, particularly in achieving high-quality outcomes for HIV/AIDS care, transgender health services, value-based care metrics, and other evidence-based improvement measures. This position is part of an innovative and growing department committed to improving clinical and patient outcomes through evidence-based services, with a strong focus on supporting health centers in providing high-quality care. The work is data-driven, evidence-based, and grounded in QI principles, seeking efficient solutions to systemic healthcare challenges for vulnerable populations.The Quality Improvement Project Coordinator, reporting directly to the Health Systems & Process Improvement Manager, will leverage a wide range of improvement tools and methodologies to plan, manage, and evaluate various initiatives. This role is designed for individuals who thrive in a self-directed work environment, as it offers a high degree of independence and innovation. The Coordinator must excel in team communication, meeting facilitation, and building actionable relationships with diverse stakeholders. A customer-service orientation, enthusiasm for finding solutions, and a dynamic approach to problem-solving are essential.This position is highly collaborative, requiring close coordination with the IAM data team, as well as clinical and senior leadership across the four IAM clinics. The Coordinator will be deeply involved in project planning, balancing multiple priorities, and creatively using resources to drive transformation, all while fostering a continuous improvement culture within the organization. Strategic skills will be highly valued in this role.Responsibilities
- Design and implement both basic and moderately complex project activities and ensure the quality, timeliness, and integrity of ongoing projects and schedules aimed at enhancing clinical performance. Projects are often within the context of quality improvement, clinical operations, and value-based care initiatives.
- Develop and maintain action plans, timelines, and track deliverables to ensure successful implementation of initiatives and address areas of non-compliance or underperformance. Ensures that assignments are completed to support project success.
- Coordinates and leads assigned project activities, identifies opportunities for process improvement, and implements evidence-based interventions to enhance care delivery.
- Leads and facilitates project-related meetings, including creating agendas and preparation of meeting materials. Prepares and/or edits meeting minutes, presentations, and tables to support the project's goals.
- Maintains detailed records and documentation of project activity and monitors performance metrics in order to provide ongoing support and guidance to staff in the implementation of quality improvement projects.
- Collect, analyze, and interpret clinical and operational data to identify areas for improvement.
- Generate and disseminate regular reports on quality metrics and outcomes to key stakeholders.
- Tracks project changes and provides feedback to communicate project findings as appropriate.
- Monitors project deliverables and timelines, notifies management when issues arise, and takes corrective actions as needed.
- Develops test scenarios if applicable to the position, project, or department.
- Responsible for communication with outside contractors and/or vendors and consultants as required by the project.
- Utilize quality improvement tools and techniques, such as PDSA (Plan-Do-Study-Act) cycles, Lean, Six Sigma, and root cause analysis.
- Performs other related duties.
QualificationsEducation Requirements:
- Bachelor's degree required in Nursing, Healthcare Administration, Public Health, or a related field. Master's degree preferred.
Experience Requirements:
- 3 years of experience with healthcare operations
- Experience with community health care and primary care
- Experience with quality measurement
- Experience with various QI principles and approaches (e.g., Model for Improvement, Breakthrough Model, Lean)
- Proven experience with project management, in particular, demonstration of ability to organize various activities and goals, manage multiple projects simultaneously, plan strategically, and see projects through to completion
- Effective analytical and problem-solving experience, with the ability to quickly gather information (quantitative and qualitative), identify trends, and propose solutions
Computer Skills:
- High degree of proficiency with MS Office products, including Word, Excel, PowerPoint, and Outlook. Experience with Visio, Tableau, or Access experience a plus.
- Familiarity with functions of an electronic health records (EHR) software
General Skills and Competencies:
- Excellent written and oral communication skills to facilitate meeting
- Ability to work collaboratively with physicians, staff, and external organizations
- Ability to work effectively with diverse teams as well as demonstrated awareness and value of cultural competence
- Team player, ability to coordinate work collaboratively and resolve conflicts in a precise and timely manner
Non-Bargaining Unit, 426 - AIDS Center - GV - MSH, Mount Sinai HospitalAbout Us
Strength Through Diversity The Mount Sinai Health System believes that diversity, equity, and inclusion are key drivers for excellence. We share a common devotion to delivering exceptional patient care. When you join us, you become a part of Mount Sinai's unrivaled record of achievement, education, and advancement as we revolutionize medicine together. We invite you to participate actively as a part of the Mount Sinai Health System team by:
- Using a lens of equity in all aspects of patient care delivery, education, and research to promote policies and practices to allow opportunities for all to thrive and reach their potential.
- Serving as a role model confronting racist, sexist, or other inappropriate actions by speaking up, challenging exclusionary organizational practices, and standing side-by-side in support of colleagues who experience discrimination.
- Inspiring and fostering an environment of anti-racist behaviors among and between departments and co-workers.
At Mount Sinai, our leaders strive to learn, empower others, and embrace change to further advance equity and improve the well-being of staff, patients, and the organization. We expect our leaders to embrace anti-racism, create a collaborative and respectful environment, and constructively disrupt the status quo to improve the system and enhance care for our patients. We work hard to create an inclusive, welcoming and nurturing work environment where all feel they are valued, belong and are able to advance professionally. Explore more about this opportunity and how you can help us write a new chapter in our history!
About the Mount Sinai Health System: Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 43,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time - discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients' medical and emotional needs at the center of all treatment. The Health System includes approximately 7,400 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high Honor Roll status, and are highly ranked: No. 1 in Geriatrics and top 20 in Cardiology/Heart Surgery, Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report's Best Children's Hospitals ranks Mount Sinai Kravis Children's Hospital among the country's best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 14 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek's The World's Best Smart Hospitals ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally. The Mount Sinai Health System is an equal opportunity employer. We comply with applicable Federal civil rights laws and does not discriminate, exclude, or treat people differently on the basis of race, color, national origin, age, religion, disability, sex, sexual orientation, gender identity, or gender expression. We are passionately committed to addressing racism and its effects on our faculty, staff, students, trainees, patients, visitors, and the communities we serve. Our goal is for Mount Sinai to become an anti-racist health care and learning institution that intentionally addresses structural racism.
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