Project Coordinator
: Job Details :


Project Coordinator

Floor Interior Services

Location: Fernandina Beach,FL, USA

Date: 2025-01-01T07:05:54Z

Job Description:
Benefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Free uniforms
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Vision insurance
Well established and soon to be expanding flooring company seeking a dynamic and Project Coordinators to join our team.A Project Coordinator, acts as a liaison, providing service information and resolving any emerging problems that our customers might face with accuracy and efficiency. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.Job Description•Be accountable as a team member by understanding, reviewing, and positively impacting specific standards set daily.•Phone, Email and Text interaction with our retail partner, installers, and customers.•Schedule installations and confirm appointments with customers daily.•Monitor and track installations and service calls.•Report any store issues / concerns.•Manage large amounts of incoming calls.Additional Expectations and Skills Needed to be Successful as a Project Coordinator•Identify and assess customers' needs to achieve satisfaction.•Build sustainable relationships and trust with customer accounts through open and interactive communication.•Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.•Keep records of customer interactions, process customer accounts and file documents.•Follow communication procedures, guidelines and policies.•Strong phone contact handling skills and active listening•Customer orientation and ability to adapt/respond to different types of characters.•Excellent communication and presentation skills•Ability to multi-task, prioritize, and manage time effectively•Strong sense of urgency in regards to Customer Service•Must have excellent communication skills, both written and verbal.•Computer Literate (Outlook, Excel, Word, etc.)Other Duties Included but not limited to as a Project CoordinatorMust be willing to obtain a forklift certification or possess a forklift certificationMust be willing and able to lift up to 50 lbs.Compensation: $16.00 - $19.00 per hour We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.Would you like to be part of a team that helps people love where they live?Come join us at Floor Interior Services. We have been in business for over 10 years while striving to set the industry standards in customer service by providing a quality installation experience to thousands of customers each year.Our value statement is Get better every day, help others along the way . Come be part of a team where you can make a difference...
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