Project Director, Care Operating Systems
2-year contract, Full Time, Remote (USA)
About IHI
The Institute for Healthcare Improvement (IHI) is an independent not-for-profit organization based in Boston, Massachusetts, USA. For over 30 years, IHI has used improvement science to advance and sustain better outcomes in health and health systems across the world. IHI brings awareness of safety and quality to millions, catalyzes learning and the systematic improvement of care, develops solutions to previously intractable challenges, and mobilizes health systems, communities, regions, and nations to reduce harm and deaths.
Position Summary:
Reporting to the Vice President, Quality and Safety Operating Systems, the Project Director, Care Operating Systems (CareOS) will plan and manage the successful delivery of projects within our new Care Operating System business line. In partnership with the VP, this role will build and expand this new line of business, driving data-driven workflows that significantly enhance patient outcomes, improve healthcare quality and safety, and redefine the patient and workforce experience.
This is a full-time remote position based in the USA, with a requirement to manage projects across multiple time zones. The role involves domestic and international travel (up to 25%), which may decrease as the CareOS business line evolves.
Position Responsibilities:
- Project Planning & Strategy Development: Develop comprehensive project management plans, including scope, schedule, and resource allocation.
- Project Execution & Monitoring: Lead the execution of project workstreams, ensuring that deliverables are met on time, within scope, and within budget.
- Stakeholder Management: Build and maintain strong relationships with internal and external stakeholders.
- Resource & Budget Management: Develop, manage, and optimize project budgets.
- Quality Assurance & Continuous Improvement: Ensure the delivery of high-quality project outputs.
- Project Team Leadership: Lead project teams to foster a collaborative and high-performance team culture.
- Risk Management & Problem Solving: Proactively identify project risks and implement effective mitigation strategies.
- Process Improvement & Innovation: Identify opportunities to streamline processes and enhance efficiency.
- Project Communication & Reporting: Facilitate regular project meetings and prepare detailed project reports.
- Knowledge Management: Oversee the management of project documentation and knowledge sharing.
- Facilitation & Coordination: Plan and coordinate project activities, ensuring effective logistical management.
- Customer-Focused Delivery: Ensure project deliverables meet or exceed client expectations.
- Improvement Science and Core Methodology: Teach and apply IHI's core methodology to accelerate customer/partner results.
- Content Development: Help to identify and develop new opportunities for IHI content, programs, or products.
- Represent IHI: Act as a spokesperson and representative for the project/program.
Position Knowledge, Skills and Abilities:
- Project Management
- Methodologies: Deep understanding of project management frameworks such as Agile, Waterfall, and hybrid methodologies.
- Budgeting and Financial Management: Expertise in developing and managing project budgets.
- Risk Management: Strong knowledge of risk identification, analysis, and mitigation strategies.
- Quality Management: Understanding of quality assurance practices and continuous improvement methodologies.
- Stakeholder Management: Knowledge of stakeholder analysis and engagement strategies.
- Knowledge Management: Awareness of best practices in documentation and knowledge sharing.
- Industry-Specific Knowledge: Understanding of industry-specific content relevant to healthcare.
- Leadership
- Strategic thinking: Ability to think strategically and optimize resources to achieve deliverables.
- Professional Development and Emotional Intelligence: Knowledge of setting professional development goals.
- Engagement and Conflict Resolution: Ability to support engagement and model conflict resolution strategies.
- Change Management: Ability to oversee and guide initiatives for system improvements.
- Decision Making: Ability to make informed decisions based on relevant information.
- All IHI
- Commitment to Social Justice and Equity: Ability to support initiatives to foster equity, diversity, and inclusion.
- Improvement Science and Methodology: Familiarity with improvement science methodologies.
- Adaptability: Ability to promote adaptability in communication and operational approaches.
- Reliability: Ability to consistently deliver high-quality results.
- Effective Communication: Ability to model effective communication strategies.
- Systems Capabilities: Ability to learn and use new systems and technology.
- Commitment to IHI Values
- Commitment to equity and improvement of societal systems.
Position Qualifications:
Required
- Bachelor's degree or equivalent work experience
- Seven to ten years previous work experience in a professional environment
- Three to five years of prior project management experience in a clinical setting
- Experience with or knowledge of healthcare and health systems
- Completed or in process, Project Management Professional (PMP) or similar certification
- Professional fluency in English
- Intermediate proficiency with Microsoft Word, Excel, PowerPoint
- Ability and interest to travel domestically and internationally
Preferred
- Lean Six Sigma green belt certification
- Familiarity with IHI improvement methods
- Professional fluency in multiple languages
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job.
IHI is proud to be an equal opportunity workplace and an affirmative action employer.
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