Make an impact. Build a career.At Pace®, everything we do is built upon an unwavering commitment to making the world a safer, healthier place. We continually work to develop innovative practices that drive sustainability and empower our partners with accurate, quality data at every critical moment and milestone.That's why we need youyour curiosity, your talents, and your driveto help us advance this important work, and your career.Find your place at Pace®!Job Overview: We are seeking an associate-level Project Manager to provide a seamless experience for our clients, managing environmental projects. Responsibilities include project setup, sample oversight, status monitoring, and ensuring project closure in line with client requirements.Key Responsibilities:
- Client Onboarding: Guide new clients, provide training, and set up profiles in LIMS.
- Relationship Management: Build long-term relationships, serve as the primary contact, and conduct regular check-ins.
- Client Support: Address concerns, coordinate with labs, and provide ongoing education.
- Client Advocacy: Share client feedback, advocate for client needs, and inform product development.
- Retention and Renewal: Monitor client health, develop retention strategies, and identify upsell opportunities.
- Project Planning: Define scope, develop plans, and ensure accurate project setup in LIMS.
- Execution and Monitoring: Oversee execution, track progress, and conduct status meetings.
- Risk Management: Identify risks, develop mitigation strategies, and resolve issues.
- Quality Assurance: Ensure deliverables meet quality standards and manage client feedback.
- Communication: Maintain clear communication with clients and teams and deliver status reports.
- Project Closure: Conduct closure activities, confirm invoices, and perform post-project evaluations.
Required Background/Experience:
- Bachelor's degree in a science-related field or 2-3 years of industry experience.
- Proficiency in LIMS or similar ERP/project management platforms.
- Demonstrated progression of skills and self-management abilities.
Desired Soft Skills:
- Energetic and positive outlook.
- Strong client care and relationship management.
- Ability to work constructively under pressure.
Pace® Analytical ServicesPace® makes the world a safer, healthier place. Committed to advancing the science of businesses, industries, consulting firms, government agencies, and others, Pace® offers local-level service backed by a national laboratory network. Through in-lab and emergency onsite services, Pace® ensures our air, water, soil, and more are safe.