Job DescriptionWe have an immediate opening for a Project Manager - Customer Service in our Kawneer business located in Springdale, Arkansas. Under the general direction of the Order Execution Lead, the primary responsibility of the Project Manager is servicing our customers' needs for large fabricated and/or stock length projects and handling day-to-day activities within the customer service area.ResponsibilitiesJob Responsibilities and Duties:
- Responsible for managing a backlog of identified customers in geographic locations.
- Timeliness of responses to customers via email and phone call is key.
- Order management process flow throughout the front-end and manufacturing process (estimating, drafting, engineering, order entry, and takeoff) by partnering with individuals from the various areas (estimating, drafting, etc.), problem solving, and best practice sharing to support customer needs.
- Within order management, responsibilities also include but are not limited to processing LOI's, purchase orders, sales tax credits, feedback and claims management, and transferring orders to other locations.
- Order date management of backlog to include reviewing backlog, proactive management of orders that may not meet original deadline, notifying customers of status if something has changed, and working with plant personnel around scheduling.
- Position is in direct communication and interacts with customers (internal and external), sales team, estimation, drafting/engineering, takeoff, order processing team members, and manufacturing personnel.
- Resolves customer concerns and field issues. Escalates as needed.
- Self-directed and works independently.
- Be proactive vs reactive.
- Coordinates and advances project status, from Order Entry through Engineering and Manufacturing.
Major Activities and Key Challenges Include:
- Understand market needs (customer needs, competitive information).
- Act as a liaison between the customers and Kawneer.
- Obtain profitable orders (understanding of job margins and determining any issues).
- Must be self-motivated, people-oriented, service-oriented, and possess the ability to work with others.
- Strong interpersonal and leadership skills.
- Develop and maintain positive working relationships. Represent Kawneer in a positive manner.
- Must possess conflict management skills.
- Ability to provide constructive feedback and suggestions for potential process improvement opportunities.
- High level of proficiency using Microsoft Office Suite.
- Must have file management and computer skills in all Kawneer front-end applications, as well as organizational/time management skills.
QualificationsBasic Qualifications:
- High School Diploma or GED from an accredited institution
- Minimum 2 years of experience in a complex customer service environment (high call volume or high customer contact)
- Employees must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.
Preferred Qualifications:
- Bachelor's Degree from an accredited institution;
- 2+ years of experience in a manufacturing or construction industry experience.
- Minimum 1 year of experience of reading and interpreting architectural plans and installation instructions;
- Experience with Estimating Software, JD Edwards, and Microsoft Office
About Us
Arconic Corporation is a leading provider of aluminum sheet, plate and extrusions, as well as innovative architectural products, that advance the automotive, aerospace, commercial transportation, industrial and building and construction markets. Building on more than a century of innovation, Arconic helps to transform the way we fly, drive, and build. We are proud that 77% of our employees are happy working for Arconic and would recommend it as a great place to work and that 80% of our employees would recommend their managers to others. We live our core values and commit to delivering sustainable value to our customers, our employees, our communities and our stakeholders. At Arconic, we:
Act With Integrity. We lead with respect, honesty, transparency and accountability.
Safeguard our Future. We protect and improve the health and safety of our employees, communities and environment.
Grow Stronger Together. We cultivate an inclusive and diverse culture that advocates for equity.
Earn Customer Loyalty. We build customer partnerships through best-in-class products and service.
Drive Operational Excellence. We pursue continuous improvement through innovation, agility, people development and collaboration.
Create Value. We achieve success by generating and growing value for our stakeholders.
United States Equal Employment Opportunity Statement Arconic is an equal opportunity employer that is committed to inclusion and diversity. We take action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.About the TeamSpringdale is a part of the Northwest Arkansas (NWA) metropolitan area and region within the Ozark Mountains. Nearby cities include Fayetteville, Rogers, and Bentonville. It is the 13th fastest growing metropolitan area in the United States. Growth is driven by several Fortune 500 companies, including Arconic, as well as over 1,300 suppliers and vendors drawn to the region by these large businesses. NWA amenities include the Crystal Bridges Museum of American Art, Walmart AMP and Razorback Regional Greenway. Our Springdale facility is located in the 4th largest city in the state of Arkansas. Located in both Washington and Benton counties, our city is a diverse and friendly community. Catch a ride on the beautifully restored Arkansas and Missouri Railroad or visit the Shiloh Museum of Ozark History. Outdoor enthusiasts flock to the scenic waters of Beaver Lake for water sports and relaxation, and the multitude of parks and trails of the Ozarks. Home to the Randal Tyson Recreational Complex and the Botanical Gardens of the Ozarks, Springdale offers many unique world-class attractions. See more about Springdale here: explorespringdale.com.