Description: Objectives of this Role
- Strategize, implement, and maintain program initiatives that adhere to organizational objectives
- Maintain organizational standards of satisfaction, quality, and performance
- Oversee multiple projects, ensuring program goals are reached
- Manage budget and funding channels for maximum productivity
What you'll be doing:
- Oversee projects from a program management perspective coordinating all agile project teams.
Management of projects:
- Provide leadership for projects assigned including an understanding of requirements, vision and scope; key resources to engage and the assignment of tasks.
- Schedule and lead meetings as well as capturing meeting notes.
- Control deliverables and manage to target dates.
- Control risks, issues and action items and mitigate where needed.
- Remove barriers and manage project scope.
- Create a task list, project plan and success factors.
- Solve problems, manage communications and build consensus.
- Reporting of project status - to immediate manager as well as executive readouts.
- Improvement of processes within the team.
- Evaluate process and system effectiveness and continuously improving our solutions
- Understanding and reporting of project and program delivery concepts, such as burndown rates, delivery velocity, release planning, and forecasting.
You'll need to have:
- Excellent verbal and written communication skills. Must have the ability to effectively participate and lead discussions and present material at manager and executive levels, and to both technical and non-technical audiences.
- Bachelor's degree in computer sciences, technology management, business management, or similar
- Advanced knowledge of business processes (e.g. ITIL, Project Management) and the impact thereof on the technical environment.
- 6 or more years of relevant work experience.
- 4-5 years of experience in technical program management, preferably in a related industry.
- Advanced knowledge of the full life-cycle of project delivery.
- Experience in project planning and providing leadership.
- Ability to collaborate with IT engineers and report to senior managers.
- Exceptional communication and interpersonal skills.
Even better if you have:
- PMI PMP certification.
- Ten or more years of Professional Services project delivery leadership.
- Two or more years of Professional Services program delivery leadership.
- Proven experience and ability to engage clients and manage relationships at the C-Level.
- Leadership ability with excellent communications and team building skills across multiple work locations.
- Strong technical acumen to understand and solve complex network and application layer challenges both from a design and problem management perspective.