Location: Bentonville,AR, USA
The primary role of the Project Manager is to successfully manage individual Client relationships and projects on behalf of the Client and Quad.
This role is on-site in Bentonville, AR.
Responsibilities:
* Act as the primary day-to-day contact with Clients
* Possess in-depth understanding of Client's business objectives
* Develop and manage project timelines and task lists
* Ability to understand and identify opportunities for continued growth
* Understand and manage the execution of tasks to achieve Client's marketing goals
* Display positivity in all engagements with others (at all levels), demonstrating Quad culture and values
* Manage complex projects simultaneously
* Meet tight deadlines within established budgets
* Identify process challenges and work with internal leadership to solve
* Attend regular planning meetings and provide detailed written confirmation/report
* Work effectively to manage work across internal business units
* Build and maintain client relationships with low-and-mid level management.
* Suggest opportunities to the Account Manager to educate the client on Quad's services - directly or through the Client Services team.
* Ensure the client is satisfied with performance of our Client Services Team and level of service.
* Keep management informed regularly of events/issues that could impact client relationship.
* Ensure the team adheres to established processes and procedures to ensure timely and accurate delivery of Client's services. Escalate to management if necessary.
* Evaluate and monitor the quality and performance of all services provided to the Client(s) by Quad.
* Other duties as assigned by leadership
Qualifications:
* Bachelor's degree in Advertising, Communication, Marketing, or a related field is required. Appropriate education and/or experience may be substituted on an equivalent basis.
* Minimum 3-5 years of project management experience including: retail marketing, corporate marketing department, and advertising agency.
* Strong background in project management concepts, methodologies, and tools
* Strong organizational skills with attention to detail
* Ability to inform staff on project objectives.
* Understanding of marketing strategy, creative, photography/videography, print production, media, and digital.
* Knowledge of customer services, sales, retail structure, operations, account service/sales management, best practices and proven ability to communicate and implement.
* Ability to respond quickly and effectively to clients' needs and issues.
* Ability to understand and communicate issues verbally and in writing to clients, associates, and management.
* Ability to relate to and develop relationships with Client's low-and-mid level management.
* Ability to understand and manage the execution of tasks to achieve the Client's marketing goals.
* Demonstrate willingness to work together with peers and other Quad departments to improve quality and performance.
* Experience with MS Word, MS Excel, MS PowerPoint, and Outlook.
* Basic understanding of remote conductivity to communicate with Quad headquarters.
* Strong written and verbal communication and interpersonal skills.
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