23rd September, 2024Our client in Buffalo, NY is looking for a highly skilled and experienced Project Manager to join their team.This is a hybrid/ full-time/direct-hire positionSalary based on experience: $65k-$90kPrimary Functions & Responsibilities: Client Management
- Practice principled and clear communication both internally and externally
- Respond to all client emails or phone calls within one business day
- Identify and escalate client or operational issues or problems promptly
- Proactively anticipate the client's next question and address before they ask, when possible
- Produce work that is of client-facing quality or is circulated internally with clear questions while in draft format
- Strive to build a relationship with the client as a partner rather than a vendor
- Efficiently and accurately disseminate routine reports to clients on a weekly/monthly basis
- Act with principle and embody company values as the face to our clients
- Uphold confidentiality and handle confidential material and information professionally
- Send data to and receive data from external parties in a secure manner
Project Management
- Coordinate timely and accurate execution of key activities and tasks as outlined in the proposal, orders, project documents, and/or client requests
- Take ownership of work produced, aFs well as other special projects or process improvement/strategic initiatives as assigned
- Respond promptly to colleagues to keep project deliverables on schedule
- Punctually update and complete required reporting and information entry across various platforms
- Be respectful of your own and others' time
- Propose solutions when identifying any problems
- Appropriately communicate clients' needs internally
- Display a professional level of attention to detail and produce error-free work that requires little to no revisions or oversight or escalates areas for feedback and assistance
- Analyze, interpret, and communicate high-volume case data within Excel
- Be dependable and agile
People Management
- Communicate with empathy
- Coordinate with other operational groups and effectively delegate tasks to the appropriate team member while retaining responsibility for the successful completion of the task
- Communicate and prioritize to remove any roadblocks to task completion
- Provide context and transparency while remaining professional and respectful
- Request assistance with both detail and humility
- Create timely and accurate task requests and instructions for completing tasks
- Conduct regular one-on-one meetings with direct reports, prioritizing a coaching approach
- Own your behaviors as a leader
- Approach conflict resolution with respect and curiosity
- Manage with trust and respect
- Clearly articulate expectations and hold direct reports accountable to those expectations
- Provide regular constructive feedback
- Complete all reviews and other managerial feedback as required
Requirements & Qualifications:
- Bachelor's degree
- 5+ years experience in mass tort settlements
- Proficiency in MS Office Suite, including MS Word, Excel, and Outlook (i.e., Pivot Tables, V/XLOOKUP, Macros, Data Validation tool suite, Mail Merge, etc.)
- Proficiency in Salesforce
- Must be able to meet deadlines, wear multiple hats, maintain flexibility to pivot as needed throughout the day, and thrive in pressure situations
- Maintain a high degree of attention to detail and professionalism in working with various clients, time-sensitive materials, and confidential matters
- Exceptional interpersonal/communication skills, both written and verbal, with an emphasis on managing time, documents, projects, and relationships with law firm clients and vendor collaborators
- Must be a self-starter able to work independently under minimal supervision, but also take direction/guidance well and function efficiently as part of a collaborative team
- Ability to effectively prioritize, organize, and juggle multiple tasks/projects/deadlines simultaneously
Applicants must be authorized to work in the U.S.We are an equal-opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws.