Project Manager
: Job Details :

Mitigation Project ManagerPosition Summary/PurposeCreate high levels of customer satisfaction byexceeding their expectations and fulfilling the company's contractualobligations through the timely and profitable delivery of restorationservices.Facilitate the timelyand profitable delivery of all services required to rapidly return customer'sproperty to pre-loss condition, minimizing repairs, and downtime followingproperty damage.PrimaryDuties and Responsibilities• Meet or exceedestablished targets for responding to and completing estimates on losses• Maintain strategicrelationships with vendors and subcontractors• Meet or exceed profitabilitytargets on managed projects• Plan and executeprojects to completion• Obtain writtencontracts and payment terms for projects• Maintain efficient andaccurate flow of production paperwork from the job site to administration• Coordinate resource planningof technicians, laborers, and subcontractors with scheduler• Track equipment used oncompany jobs• Maintain marketleadership through continuous implementation of state-of-the-art technology asit pertains to the delivery of our services• Coordinate estimatesfrom subcontractors• Write job estimates• Order materialsrequired for projects and coordinate delivery to job site• Maintain effectivecommunication with customers and all involved parties - including third-partyowners, building engineers, property managers, tenants, etc.• Perform propertyinspections and complete reportsAdditional Duties and Responsibilities• Maintain project files• Attend and assist inconducting company meetings• Perform production work• Perform minor repairson company equipment and vehiclesDecision Rights and Authority• Schedule servicevehicles and technicians• Management of thebudget for projectsWorking Relationships and Scope• Work with Estimators toreview and oversee job estimates• Work with OperationsManager in hiring and discharge of production division personnel• Coordinate withMarketing for follow-up and job evaluation with customers• Coordinate withcustomer and administration function for timely collection of project paymentPerformance Competencies• Oral Communication - Theindividual speaks clearly and persuasively in positive or negative situations.Effective in one-on-one and small group situations. Adaptable and able to thinkon his/her feet. Able to effectively communicate with customers inunderstandable terms.• Written Communication -Writes clear, precise, well organized estimates, proposals, and emails. Theindividual edits work for spelling, uses appropriate vocabulary, and hasimpeccable grammar. Is able to read and interpret written information. • Team Building - Achievescohesion and effective team spirit with peers, subordinates, andsubcontractors. Sustains a climate characterized by open, honest relationshipswhere differences are constructively resolved rather than ignored, suppressed,or denied. Shares credit for accomplishments.• Planning and Organizing- Has the ability to see the overall job from start to finish. Knowing thesteps to be taken, resources and time required, can effectively create atimeline for the job. Coordinates plans with other managers.• Integrity - Ironclad.Does not cut corners. Puts company interests above self. Earns trust ofco-workers. Is intellectually honest, does not play games.• Excellence - Sets high, stretch standards of performance. Demonstrates low tolerance for mediocrity.Sets clear, fair, and aggressive goals for self and others, encouragingindividual initiative.• Customer Focus - Combinesempathy for customer's situation with time and budget constraints toeffectively manage and exceed customer's expectations.• Technology - Regularlyuses standard word processing and spreadsheet software tools to enhanceefficiency and accuracy of work performed. Effectively uses communicationdevices and technology to collect, review, and forward field activity reporting.Qualifications - Knowledge, Skills, andAbilities• Education andExperienceHighschool diploma (or GED) plus three (3) to five (5) years of experience managingconstruction or restoration projects and supervising crews. Associate (2 year)degree or bachelor's (4 year) degree in business or construction managementpreferred. Advanced knowledge of building construction, remodeling, orrestoration. Understands the relationship between direct labor andprofitability.• Financial Reports andBudgetingUnderstandingof financial reports: Profit & Loss, Balance Sheet, Cash Flow, andbudgeting. Ability to review completed job costing, assess performance, andidentify areas for improvement.• Technical SkillsProficienttechnical skills, experience, and certification in the areas of service thecompany provides.• Mathematical SkillsAdequatemath skills - Able to quickly and effectively translate remaining work intomanpower planning, project completion times, and review and assess labor timereporting. Effectively project job costs based on work remaining.• Negotiation SkillsWinsby creating advocates, not enemies, when negotiating.• Computer SkillsDemonstratesintermediate to advanced proficiency in the use of computers and computersoftware, especially MS Word and Excel. Experience with Xactimate software is aplus.• Listening SkillsEffectivein receiving feedback and input from customers and employees, probing foradditional information or unspoken issues, and providing timely response.• Certificates, Licenses,and RegistrationsNone required for this position.Physical DemandsThe physical demandsdescribed below are representative of those that must be met to successfullyperform the essential functions of this job. Reasonable accommodations may bemade to enable individuals with disabilities to perform the essentialfunctions.Whileperforming the duties of this job, the employee is regularly required to sit,use hands to finger, handle or feel, reach with hands and arms, and talk orhear. The employee is frequently required to stand and walk. The employee mustregularly lift and/or move up to 10 pounds and occasionally lift and/or move upto 25 pounds.Working Conditions• The work of this positionis predominantly carried out in a shop or job site environment. Daily exposureto the shop where vehicles and equipment are housed and maintained is expected.Employee will encounter facilities where standing water and sewage are present,heat is unavailable due to lack of utilities, fire damage has occurred, andmold or other organic growth exists.• Noise level in the workenvironment is moderate to high.KPI's:1. Customer satisfaction 90% 2. Annual Sales Goal forwork managed: $1,200,0002. Repairs GP is equal or greater than40%. 3. Water and Mold Mitigation: 70%4. Structure Cleaning andContents: 63%3. Vendor/SubContractor satisfaction 80% 4. Documentation (notes, pictures,matterport, contracts, etc) complete 90%. Compensation:-Base Salary: $40,000-$85,000-Commission: 3%of GP is GP margins are met