Project Manager
: Job Details :

Purpose of Role: The Project Manager role holder is responsible for the management of software delivery projects for AMOS Vessel Management Software Applications. The role holder must ensure delivery of a great customer experience by demonstrating business acumen, effective use of project management processes/methodologies and excellent stakeholder management skills to achieve the desired outcomes in a timely way, within budget and to the required quality standards. Main Responsibilities & Accountabilities: The Project Manager must be focused on the outcomes for the customer (new and/or existing), and the company and be able to deliver, to a high standard, both individually and through others. The role holder will be accountable for project delivery along with the project sponsor. Individual role holders may be advised of additional or particular responsibilities they are required to deliver but as a Project Manager, the below gives an indication of key responsibilities. Responsibilities include but may not be limited to: - •Direct and manage projects from beginning to end •Define project scope, objectives and deliverables that support business objectives (including relevant metrics and key success factors) •Develop full scale project plans and associated communications documents •Determine and request the resources (people and other resources) needed to achieve project objectives (maintain and manage this e.g. scope changes) •Take responsibility for effective communication, setting and continually managing project expectations, with team members and all stakeholders, appropriately and in a timely manner. •External stakeholders - standard reporting. Internal reporting for example re project burn rate, invoicing, revenue etc. •Assign activities to team members, provide day to day direction, monitoring and support to the team. •Take responsibility for supporting the team and ensuring they adhere to all required standards and methodologies. (e.g. Project management, business process development and change management) •Identify and manage project dependencies and critical path •Identify and manage risks and issues throughout projects using an appropriate risk management process including escalation criteria •Re-plan/re-prioritise where needed to ensure delivery. Follow appropriate project change request processes. •Agree requirements for, and ensure the provision of, appropriate, accurate reporting, project documentation and presentations both personally and via others. •Effectively analyse data, identify any issues and resolve. •Complete a post project evaluation, identify learnings (positive and negative) and share these through appropriate channels and drive improvements on the back of these. •Undertake any other activities that may be required by SpecTec to deliver your own objectives and to support business objectives. Skills and Behaviours Required: The below summarises key competencies (skills attitudes and behaviours). Further details of these can be found in the competency framework. Communication - Level 3 Communicate clearly, concisely and effectively so that messages are understood and appropriate outcomes are delivered. •Communicate in a way that is Professional / Polite / Positive / Accurate •Express ideas and concepts in both informal and formal settings •Listen actively •Use communication to establish credibility with customers and build and maintain relationships (Showing ability to interact effectively with business customers at all levels of an organization) •Demonstrate ability to effectively use all available methods of communication •Manage multiple stakeholder communications (internal and external as needed) •Demonstrate ability to take the lead individually or jointly, communicating with customers and at customer meetings •Communication demonstrates strategic awareness •Markets/ Sells new ideas, products, services, policies etc. internally and externally Customer Centric - Level 3 Meet and Exceed Customer Expectations at all times •Act in the long-term interests of the customer •Deliver service in a timely manner. Monitor customer service delivery and work to resolve problems •Demonstrate understanding of each customer's perspective. Anticipate customers' needs. •Show focus on delivering value for customers as well as meeting company, team and individual objectives •Demonstrate flexible approach •Take responsibility for developing and maintaining strong customer relationships for the Company •Operate in a way that ensures the company is seen as a respected service provider •Be a role model for excellent customer service •Demonstrate awareness of 'bigger picture' in relation to customer service priorities. •Create a continuous improvement culture Integrity and Accountability - Level 3 Always behaves, and deals with others in a straightforward and honest way •Build trust across the business •Demonstrate fairness and honesty in dealing with team members •Be prepared to have difficult conversations where these are needed (always follow appropriate policies or guidelines) •Puts clear measures in place so all are aware and can follow these •Remove barriers to success •Acknowledges others' achievements Initiative and Innovation - Level 3 - Takes independent action, strives for excellence and to continuously improve self and work performance •Uses initiative to drive improvement that supports company and customer objectives within own role and across the wider team. •Uses continuous improvement techniques to support identification of effective solutions, build business case for change and aid decision making Team Building Level 3 - Establishes and maintains shared sense of commitment to achieve results •Develop self and others to ensure continued effective team performance and improvement •Where appropriate take responsibility for overall team performance against company objectives •Recognise the importance of work life balance for self and others and take steps to maintain it. Business Acumen and Strategic Thinking - Level 2 Demonstrates Appropriate Commercial knowledge and expertise for the role. Assesses, interprets and applies relevant factors to establish a vision for the future and actively works towards making that vision a reality. •Makes or contributes (as appropriate) to informed and effective decisions for profitability and market share •Demonstrates understanding of business/commercial factors (internal and external) influencing SpecTec and its customers •Manages delivery against financial plans and budgets •Listens to and passes on as needed, ideas and information from others that might have a positive commercial impact Talent Development - Level 2 Drive own learning and keep abreast of industry and SpecTec developments Develop others by sharing knowledge, coaching and mentoring where appropriate. •Takes responsibility for own development (technical and behavioural) •Engages with others to gather constructive feedback to ensure strengths are maximised and development areas addressed •Shares own knowledge and skills Technical skills - specific technical or professional skill, expertise or qualification required for the role •PMP Certification (or equivalent) •Direct and manage projects from beginning to end •Define project scope, goals and deliverables that support business goals •Work to project governance and methodology •Develop full-scale project plans and associated communications documents •Strong stakeholder management skills •Effectively communicate, set and continually manage project expectations to/with team members and stakeholders in a timely and clear fashion •Estimate the resources and participants needed to achieve project goals •Identify and manage project dependencies and critical path •Develop and deliver progress reports, requirements documentation, and presentations •Determine the frequency and content of status reports from the project team, analyze results, and troubleshoot problem areas •Proactively manage changes in project scope, identify potential crises, and devise contingency plans •Define project success criteria and disseminate them to involved parties throughout project life cycle •Complete work breakdown structure to estimate effort required for each task •Effectively manage project scope by ensuring any changes to scope are documented and approved with project change request forms •Track and report on project milestones and provide status reports •Responsible for teamwork assignments, directing and monitoring work efforts on a daily basis, identifying resource needs, performing quality review; and escalating functional, quality, timeline issues appropriately •Management of Work in Progress (WIP) reporting