Overview:
Imagine your future with us!
At ALS, we encourage you to dream big. When you join ALS, you join a purpose and values-driven team that empowers you to innovate, create, and thrive. Our global team turns up each day with passion and commitment to do amazing things, always challenging our thinking to find ways to solve some of the worlds most complex problems for a safer, healthier world.
About the role:
The primary purpose of this position is to work with customers to determine their analytical needs, coordinates with laboratory and administrative staff to ensure that these needs are understood, and ensures that the service provided adequately meets these defined needs.
Responsibilities:
About you:
Client Responsibilities - Establish a working relationship with client.
- Identify clients analytical needs and how the lab can address these needs.
- Plan analytical program to meet these needs.
- Keep client informed of progress of work.
- Report findings and results back to client.
- Communicate client concerns/issues to lab management.
- Keep client informed of new developments and lab services.
- Provides quotations and job specifications for specific work.
Project Responsibilities: - Work with client and lab to define project specifications. Communicate project schedule to lab.
- Work with Sample Receiving to ensure proper receipt and processing of projects.
- Review incoming work to ensure work requests are properly specified according to project requirements.
- Track as required projects through the lab keeping client and lab personnel appraised of progress.
- Prepare, review, and approve invoices for specific work orders.
Reporting and QA/QC Responsibilities: - Ensure consistent reporting formats for clients.
- Responsible for meeting QA objectives for specified projects.
- Approves certified analytical reports.
- Brings problems or issues relative to work to the QA Coordinator, Lab Operations, or Lab Management for study and resolution.
- At times may be involved with QAP development.
- May participate in specific marketing activities (i.e., trade show booths), if appropriate.
- Identifies and communicates to management on new marketing opportunities and other issues.
- Works closely with SC, Lab Operations, QA/QC, and administrative staff to keep everyone informed as appropriate on client issues and projects.
Required Qualifications:
- Exceptional verbal and written communication skills.
- Motivational skills.
- Organizational skills.
- Ability to use (or learn to use) LIMS and other computer software for logins, program specs, invoicing, and other required tasks.
- Ability to work under pressure and manage several projects simultaneously.
- Ability to prepare quotes and basic proposals.
- Ability to communicate difficult/sensitive information tactfully.
- Must be proficient in the use of Microsoft Office.
- Possible travel to additional labs in other areas.
- Advanced degree in Chemistry or any related science with 5+ years of experience in analytical laboratory operations.
Physical Demands:
- Able to speak and hear clearly while communicating with staff, management, and clients.
- Able to sit, and /or stand for 100% of an 8 hour day.
- Dexterity in hands and fingers to operate computer and other equipment.
- Must have average vision and able to see to read reports and operate equipment.
Qualifications:
Working at ALS:
Our people are our most valuable asset and drive our success at ALS.We are a diverse community of dedicated professionals united by our passion to make a difference in the world. We reward excellence and uphold our values in our work and how we treat each other. At ALS, youll be supported to expand your skills and develop new ones so you can reach your full potential. We invest in our people with a range of programs and provide opportunities across the company, giving our people scope to grow diverse careers and develop as leaders. We want everyone to have a safe, flexible and rewarding career that makes a positive impact on our people, the planet and the communities where we work.
Our benefits include:
- Structured wage increases Min $49,723.73 to Max $63,149.14
- Comprehensive benefit package (including: medical, dental, and vision coverage, life and disability insurance, retirement plan with company match, employee assistance and wellness programs, access to company perks)
- Additional vacation days for years of service
- Business support for education or training after 9 months with the company
- Learning & development opportunities (unlimited access to e-learnings and more)
About ALS:
ALS is a global leader in scientific testing, providing comprehensive testing solutions to clients in more than 60 countries across a wide range of industries, including environment, food and beverage, mining, personal care, pharmaceutical, healthcare and equipment reliability. Using state-of-the-art technologies and innovative methodologies, our dedicated international teams deliver the highest-quality testing services and personalised solutions supported by local expertise. We help our clients leverage the power of data-driven insights for a safer and healthier world.
Everyone matters:
ALS is proud to be an equal opportunity employer committed to achieving and maintaining a workforce which reflects and affirms the diversity of our society.
ALS is a VEVRAA Federal Contractor. EOE AA Minority, Female, Veteran, Individuals with Disabilities
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ALS also welcomes applications from people with all levels of ability. Accommodation is available on request for candidates taking part in all aspects of the selection process.