As a Project Manager at MS Shift, you will be responsible for overseeing and managing the delivery of key projects within our SaaS platform. You will work closely with cross-functional teams including Product, Engineering, Sales, and Customer Success to ensure projects are delivered on time, within scope, and meet customer and business expectations.
The ideal candidate is a strong communicator, highly organized, and experienced in managing software development and deployment projects in a SaaS environment.
Key Responsibilities:
Project Planning & Execution:
- Lead and manage end-to-end project delivery, including requirements gathering, timeline planning, resource allocation, and execution.
- Develop and maintain detailed project plans, defining milestones, deliverables, and timelines.
- Track project progress, ensure deadlines are met, and report regularly to senior leadership on project status, risks, and challenges.
Cross-Functional Collaboration:
- Collaborate with product, engineering, and design teams to ensure alignment on project goals, priorities, and resource needs.
- Act as the primary point of contact between internal stakeholders, ensuring smooth communication and resolving any roadblocks.
Risk Management & Problem Solving:
- Identify potential risks to project timelines or scope early on and work proactively to mitigate those risks.
- Troubleshoot issues and manage any changes to the project scope or schedule
Customer & Stakeholder Engagement:
- Interface with customers and business stakeholders to gather requirements, prioritize features, and communicate progress.
- Ensure the delivery of high-quality solutions that meet or exceed customer expectations.
Quality Assurance & Post-Launch Support:
- Collaborate with QA teams to ensure projects meet quality standards before launch.
- Oversee post-launch monitoring and gather feedback to ensure ongoing improvements.
Continuous Improvement:
- Drive process improvements and identify ways to increase the efficiency and effectiveness of project delivery.
- Stay up-to-date with industry best practices, tools, and methodologies.
Qualifications:
Experience:
- 3+ years of experience in project management, preferably in a SaaS, software, or technology-driven environment.
- Proven track record of managing software development, product launch, or IT infrastructure projects from initiation to delivery.
Skills:
- Strong knowledge of project management methodologies (e.g., Agile, Scrum, Waterfall).
- Excellent organizational, time management, and multitasking abilities.
- Outstanding verbal and written communication skills.
- Ability to work under pressure and manage multiple priorities.
- Experience with project management tools (e.g., Jira, Asana, Trello, Monday.com).
Technical Knowledge (preferred):
- Familiarity with SaaS architecture and software development lifecycle.
- Basic understanding of web technologies (e.g., APIs, cloud services) is a plus.
Education:
- Bachelor's degree in Business, Computer Science, Engineering, or related field.
- PMP, ScrumMaster, or Agile certification is a plus.