Location: Battle Creek,MI, USA
Electrosoft Services, Inc. is an award-winning company that provides comprehensive technology-based solutions and services to federal customers. While cybersecurity is our specialty, we also focus on ICAM, enterprise IT modernization, and software solutions. We always seek to delight our customers, so we retain highly qualified employees and offer them meaningful work, growth opportunities, and work-life balance. What sets us apart from all other contractors is the sense of teamwork our employees feel - and the knowledge that outstanding effort is recognized and rewarded. The camaraderie we share emanates from Lunch & Learn sessions where we explore new ideas together, fun group activities ranging from escape rooms to miniature golf, and much, much more. If we've described you and your dream workplace, please apply and share in the many benefits and opportunities we offer.
Project Manager
Hybrid Location: 3 days onsite / 2 days remote
Responsibilities and Duties:
* Provide Leadership and clear, positive direction for a team of approximately thirty, Tier-3 Customer Support for a DoD application.
* Ensure successful accomplishment of contract requirements, metrics and deliverables using experience and proactive problem solving.
* Ensuring seamless team-focused operations by the team to support the client's Mission.
* Lead and Manage proactively identifying potential process improvements to improve support of the client's Mission and to progressively improve program metrics.
* Drive proactive problem solving and planning that includes the standard practice of creating surge plans and redundancy to proactively support variable workflows.
* Drive the standard practice of responding immediately and with a sense of urgency to any request from the client or suggested change from the client.
* Oversee and ensure successful recruiting, selecting, orienting, and training employees and subcontractors.
* Ensure the team follows standard operating procedures (SOPs). Period review of SOPs to ensure best practices are applied to ensure continuous improvement.
* Approve work schedules and coverage requirements for the team.
* Responsible for the creation, quality assurance review, and submission of monthly reports to the client.
* Work with company leadership to set the budget for the project and to ensure financial success.
Skills/Experience/Certifications:
* BS or BA or four (4) additional years of related experience.
* Must be able to work onsite each working weekday.
* Must possess IT-II security clearance or have a current National Agency Check with Local Agency Check and Credit Check (NACLC)
* Must have Project Management certification (i.e. Project Management Professional (PMP) Certification, other recognized certification, etc.)
* Minimum of Five (5) years' relevant experience to this Project
* Minimum of Five (5) years' leadership experience with progressively larger responsibilities in the public and/or private sector in the Customer Service, IT and/or consulting fields.
* Expert level experience with Microsoft Office products and Office Automation
* Prior experience with DoD (Department of Defense) or equivalent is strongly preferred
Individuals seeking employment at Electrosoft Services are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.