Location: all cities,AZ, USA
This position will play a key role in the growth and expansion of business services and product offerings at Momentum Telecom. This position will manage the implementation and on-boarding projects of Momentum hosted VoIP, High Capacity Data and Video to small, mid-size and large businesses, and government, education and medical institutional customers.
This role will primarily be responsible for managing the entire project of on-boarding new customers including overseeing and maintaining targeted project installation timelines and objectives to ensure a successful transition to our products and services.
This position can be fully remote.
Essential Duties and Responsibilities
* Set the strategic direction of all projects.
* Detect, identify and resolve sales, contractual or product inaccuracies.
* Set target milestones and deadlines for projects.
* Implement and manage multiple voice projects, simultaneously, using appropriate systems, metrics, tools and techniques.
* Communicate voice feature customization and provide solutions to project related issues.
* Coordinate and communicate with Momentum Field Engineers and Implementation Engineers regarding all aspects of project and voice installations.
* Manage and maintain constant verbal and written (email) communication to customers and Partners and sub-agents.
* Engage other Momentum Departments in order to ensure successful project completion, i.e. Fulfillment, Billing, Software Engineering, Training, Carrier Relations, Technical Support, etc.
Education and Experience
* A four-year undergraduate degree in Business, Sales, or Marketing is preferred.
* Telecommunications experience is preferred.
Knowledge, Skills, and Abilities
Successful candidates will possess and be required to show the following KSAs in this role:
* Critical thinking
* Good, client-oriented communication skills
* Excellent written and verbal communication skills
* Ability to offer and receive constructive feedback
* Including acting on feedback and making changes as requested
* Adaptability and flexibility
* Excellent ability to multitask o Able to work both independently and within a team
* Excellent organizational skills
* Proactive
* Analytical skills
* Conflict resolution skills
* Accuracy and attention to detail
* Time management capabilities
* Capacity to meet milestones and deadlines
* Capacity to manage stressful situations
* Proficient in MS Excel, MS Word, and MS PowerPoint
* Must have a strong work ethic
* Must be available for afterhours and on-call support.
Other
Employee must be available to work overtime as required, be able to travel for conferences, seminars, and other off-site functions and must adhere to Company policies and procedures. Regular attendance is essential (i.e. is consistently at work and on time).