Salary : $121,162.29 - $153,663.12 Annually Location : San Francisco, CA Job Type: Regular/Full-Time Remote Employment: Flexible/Hybrid Job Number: 24-030 / 24-031 Section: Electronic Payments Section Opening Date: 09/03/2024 Closing Date: 10/6/2024 11:59 PM Pacific EQUAL OPPORTUNITY EMPLOYER The Metropolitan Transportation Commission is an equal-opportunity, non-discriminatory employer. MTC provides all employees and applicants with an equal opportunity in every aspect of the employment experience regardless of race, color, religion, sex, sexual orientation, gender identity, age, national origin, physical handicap, medical condition or marital status. DEADLINE TO APPLY IS SUNDAY, OCTOBER 6, 2024 AT 11:59 PM IF YOU ARE INTERESTED, PLEASE APPLY IMMEDIATELYFirst round interviews are tentatively scheduled for Thursday, October 17, 2024. A resume and cover letter are not required with your application, but highly encouraged. Be ready to rethink your assumptions about the public sector. Dedicated and motivated colleagues? Beautiful, high amenity building for on-site work and collaboration? Flexible schedules and hybrid work options? Yes, yes, and yes! ABOUT MTC The Metropolitan Transportation Commission (MTC) is the transportation planning, financing, and coordinating agency for the nine-county San Francisco Bay Area. MTC is the federally designated Metropolitan Planning Organization (MPO) and the state designated Regional Transportation Planning Agency (RTPA) for the nine-county San Francisco Bay Area. MTC provides services to the Association of Bay Area Governments (ABAG). For more information about MTC, visit . ABOUT THE ROLE MTC, through the Bay Area Toll Authority (BATA), collects toll funds and uses that money to fund major projects that support bridges, roads and the Bay Area transportation network. The FasTrak Customer Service Center (CSC) manages millions of accounts and processes electronic toll transactions and toll evasion notices for seven state-owned toll bridges, the Golden Gate Bridge, and Bay Area Express Lanes. The tolling program is crucial to both generating revenue for regional transportation needs and to congestion management strategies. The work related to the implementation and maintenance of the FasTrak CSC systems and operations is contracted to an outside vendor and includes the contact center, web services, toll transaction and violation processing, revenue collection and payment processing. This position will be part of a team managing the FasTrak CSC systems and operations vendor and will include coordination of multiple projects and shareholders to support the tolling program. The selected candidate will lead and/or support a variety of tasks for the FasTrak Program including: project and contract management, communications/coordination with stakeholders, system performance monitoring, developing improvement plans, budgeting and other tasks. ESSENTIAL DUTIES & RESPONSIBILITIES Specific duties and responsibilities include, but are not limited to, the following:
- Develop scopes of work, evaluate cost proposals, negotiate change orders, develop contract documents, and verify compliance with scopes of work.
- Perform document review, test script review, test witnessing and system test results review.
- Oversee implementation of projects including approval of release schedules, post-implementation system monitoring, and development of punch lists as required.
- Monitor vendor compliance with financial, technology and payment industry standards, including supervision of external reviews (e.g. with Payment Card Industry Data Security Standard).
- Analyze business processes and recommend improvement opportunities to optimize system and business flows.
- Conduct system quality audits and develop corrective action plans.
- Identify system improvement and efficiency opportunities, develop action plans and coordinate implementation with contractors and other agencies and support implementation of updated business rules, policies and/or procedures.
- Identify issues with transaction processing and revenue collection at all stages of transaction processing.
- Serve as liaison to external stakeholders and vendors including regional, national and California Toll Operators Committee (CTOC) agencies.
- Work closely with MTC Finance, Legal, and Operations staff to coordinate and resolve FasTrak® contract issues.
QUALIFICATIONSKNOWLEDGE, SKILLS, & ABILITIESThe ideal candidate in this position must be able to:
- Be self-disciplined and a self-starter who is motivated to plan, prioritize, perform multiple concurrent assignments and meet deadlines independently.
- Analyze complex operations and business problems using data and qualitative information, evaluate alternatives and reach sound conclusions.
- Manage contracts and vendor services.
- Develop strategies and practical solutions and articulate recommendations; Prepare and make presentations to technical and policy decision makers.
- Partner and ensure program success: establish and maintain effective working relationships with internal stakeholders, the program contractor and other vendors, consultants, BATA leadership team, and partner agencies.
- Develop consensus among in-house staff, partner agencies and consultants.
- Develop, implement, operate and evaluate service delivery programs.
- Effectively articulate complex issues to both technical and non-technical stakeholders.
MINIMUM QUALIFICATIONS An appropriate combination of education and experience that has provided the required knowledge, skills and abilities is qualifying. A typical way of obtaining the required qualifications is: Education: A Bachelor's degree in an appropriate field related to the area of assignment, such as transportation planning, project management, public finance, transportation engineering, economics, business or public administration. A Master's degree is desirable. Applicants with a degree issued from an institution outside the United States must have their transcripts evaluated by an academic accrediting service and provide proof of equivalency along with their application. Experience: Two years of increasingly responsible experience in an appropriate field related to the area of assignment. PREFERRED QUALIFICATIONS Education: A Bachelor's degree from an accredited college or university, in transportation management, transportation engineering, computer science, public finance, economics, public or business administration. A Master's degree is preferred. Applicants with a degree issued from an institution outside the United States must have their transcripts evaluated by an academic accrediting service and provide proof of equivalency along with their application. Experience: Four years of increasingly responsible relevant professional experience that includes at least two years managing the work of others. Preference will be given to those with experience in one or more of the following areas:
- Project and contract management
- Software quality management and testing
License/Certificate: Possession of a valid California Class C driver's license and a safe driving record, or the ability to provide alternate transportation which is approved by the appointing authority. IMPORTANT INFORMATIONEMPLOYMENT REQUIREMENTS Successful completion of a background check, professional references and the Employment Eligibility Verification Form I-9.DISABILITYThe Human Resources Department will make reasonable efforts in the recruitment or skills assessment process to accommodate applicants with disabilities. If selected for an interview or testing, and you require accommodation, please notify the Human Resources Department when confirming your interview or test. APPLICATION ASSISTANCE If you need technical assistance with your on-line application, please contact NEOGOV's Applicant Support Line at available from 8:00 AM to 5:00 PM (PST) Monday through Friday, excluding holidays. All MTC employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency. THE FOLLOWING ARE AMONG THE BENEFITS OFFERED TO EMPLOYEES OF MTC:
- Public Employees Retirement System (PERS); employee contributes a portion of gross salary on a pre-tax basis.
- MTC is subject to California Pension Reform and as of January 1, 2013 will offer two pension plans. The plan employee will receive will be based on the individual's historical pension plan membership. HR will discuss this directly with all final candidates.
- Health Benefits Insurance through the Public Employees' Retirement System (premiums are shared between agency and employee).
- Agency-paid Dental Insurance (dependent coverage shared by the employee and MTC).
- Agency-paid Vision Care Insurance, employees only (dependent coverage is paid in full by employee).
- Agency-paid Life, AD&D, Short Term and Long Term Disability Insurance.
- Eleven paid holidays per year.
- One day per month paid vacation leave; for each year of service, an additional day per year is granted to a maximum of 25 days per year.
- One day per month paid sick leave, with no limit to the amount of sick leave that can be accumulated. (May cash out up to 240 hours of accumulated sick leave upon separation from the Agency.)
- Personal Business leave; up to three (3) days per year depending upon date of hire.
- Monthly Transit/Parking Subsidy.
- Alternative employee-paid payroll savings plans (tax-deferred compensation plans).
- Two voluntary employee-paid pre-tax dependent care and flexible spending accounts available for employees to participate in.
- Voluntary Supplemental life insurance.
01 Please summarize your interest in the FasTrak program and tell us why you believe you are qualified for this position. 02 Describe a project that you managed, explain the work that was involved, any technology or stakeholder challenges you faced, and how you ensured the work was delivered according to expectations. 03 Describe any work experience you have providing coordination, management and/or oversight of a customer service center, an electronic toll collection program, or similarly complex system. 04 I understand that there are 2 positions available with one being time-limited for eight years from date of hire, and I am still interested in being considered for both positions. By selecting Yes , I understand that I will be considered for both positions. By selecting No , I understand that I will not be considered for the time-limited position.
Required Question