At American Family Insurance Claims Services (AFICS, Inc.), we're embarking on a transformation of our claims capabilities to put customers at the center of what we do best - protecting and restoring their dreams when they need us most. We're using our expertise, technology and new ways of working to reinvent one of America's largest industries-creating positive impact that empowers our customers, communities, and company to succeed. We are problem solvers who ask important questions and handle challenges big and small. Together, we change what's expected of insurance.You will investigate and maintain property claims, secure information, review coverages, complete field inspections, and settle claims. You will handle moderately complex homeowner property field claims, typically within 2 hours of Cleveland, Ohio (there are two openings in the Cleveland area, we're specifically seeking candidates from the Lorain and southwest Cleveland area of the cities). You will also occasionally handle desk claims. This is a fully remote/work from home role where you will spend 80% of your time in the field. On occasion you may be asked to travel to an office location for in person engagement activities such as team meetings, training and culture events. Relocation support offered for eligible candidates. You will report to the Property Claim Manager. A company fleet vehicle is provided with the position and there's an option to use the vehicle for personal use.
Position Compensation Range:
$55,000.00 - $90,000.00
Pay Rate Type:
Salary
Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates.
- Investigates origin and cause of claims by contacting the appropriate parties including insureds, claimants, agents, attorneys, contractors, experts, special investigation unit, other adjusters, and public personnel.
- Identify complex issues. Handle claims on a good faith basis.
- Handle 1st party claims under multiple policy types and numerous endorsements.
- Conduct on-site inspections when needed, evaluates damages, and handles claim negotiations with insureds, claimants, attorneys, and public adjusters.
- Respond to customer inquiries, makes appropriate decisions and closes files.
- Interpret and determine policies, leases, by-laws, declarations, articles and contract coverages and applies to all parties for assigned losses.
- Provide all parties with claim process and status; answers questions or redirect to other areas.
Requirements:
- You will have familiarity with Xactimate or 2+ years of prior property field claims experience (alternatively, you may have construction, restoration, or mitigation experience).
- Demonstrated experience providing customer-focused solutions or service.
- Demonstrated experience handling 1st party moderately complex claims, or other equivalent experience.
- Understanding of policies and endorsements related to property coverages and experience with each phase of the claim handling process.
Licenses
- Valid driver's license required plus an acceptable driving record.
- Obtain state specific property casualty claims licensing.
Travel Requirements
- Up to 20%.
- Catastrophe duty up to 20% as applicable.
Physical Requirements
- Ascend or descend ladders, stairs, scaffolding, ramps, poles and the like. We may ask you for employees to visit areas that have a higher hazard than a typical office such as customer homes or other locations.
- Move self in different positions to accomplish tasks in different environments including tight and confined spaces.
- Adjust or move objects up to 50 pounds in all directions.
Additional Job Information
- Your offer will be made contingent on the results of applicable background checks and signing a non-disclosure agreement for proprietary information, trade secrets, and inventions
- Our policy restricts consideration of applicants needing employment sponsorship (visa) to specialty occupations. Sponsorship will not be considered for this position
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The candidate(s) selected for this role will be employed by AFICS, Inc. (American Family Insurance Claims Services, Inc.), an affiliate of American Family Mutual Insurance Company, S.I.
We encourage you to apply even if you do not meet all of the requirements listed above. Skills can be used in many different ways, and your life and professional experience may be relevant beyond what a list of requirements will capture. We encourage those who are passionate about what we do to apply!
We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.
We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.
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