What You'll Do: As a Property Manager, you'll oversee the property's operations to ensure that exceptional service is delivered to all residents and the property is meeting its financial goals. You'll also serve as a leader in our organization, championing the Coastal culture and ensuring associates have the tools, resources and direction to be engaged and successful. This is a full-time, exempt position reporting to the Regional Manager.
Where You'll Work: The Monarch is a 230-unit property located in Des Plaines, IL. The Monarch features studio, 1-, 2-, and 3-bedroom luxury apartments and residents can enjoy the resort-style pool, fitness center & yoga studio, bike storage, and a pet spa.
Your Responsibilities: - Ensure community meets all monthly, quarterly and annual financial and operational targets, including achieving the highest possible net operating income through effective cost control and revenue improvement programs.
- Oversee and participate in all aspects of leasing production, including leasing administration, marketing activities and maintaining product knowledge of community and competitors to maximize rental income and budgeted occupancy.
- Oversee and participate in all aspects of rent collections, file necessary evictions and ensure landlord/resident laws are followed.
- Oversee, assist and hold accountable all office and maintenance team members to ensure proper execution of individual responsibilities, while promoting a positive work environment.
- Train and mentor individual team members to ensure the understanding of approved policies, procedures and protocols to perform daily responsibilities.
- Perform difficult staffing duties including hiring, terminations, and corrective actions.
- Provide excellent customer service including managing resident retention, monitoring timeliness and quality of service requests and ensuring aesthetic standards are maintained to the highest level for all aspects of your community.
- Ensure completion, accuracy, and timelines of all regular and ad-hoc reporting requirements.
- Identify and communicate both operational and financial risks to corporate management and establish corrective action plans.
- Act as the primary point of contact between the corporate office and property, interacting with investors as necessary.
- Other tasks as directed and assigned.
Required Qualifications: - High school degree or equivalent required, bachelor's degree in Property Management, Business or related field preferred.
- Must have or be willing to obtain all licenses and/or certifications as required by State and Local jurisdictions.
- 3 - 7 years' progressive experience in a conventional housing property management role. At least one-year prior Property Manager experience preferred.
- Experience with Entrata, Onesite, Yieldstar or similar software systems preferred.
- Intermediate experience with Microsoft Excel, including experience creating formulas, sorting, filtering, etc.