Salary: $39,050.00 - $49,700.00 Annually Location : Normal Job Type: Full-Time Job Number: 202300315 Department: Residential Life Opening Date: 05/21/2024 Description Summary: The Property Manager (PM) is an integral part of the team that provides for the day-to-day operation and maintenance of the university apartments (Normal Hills), as well as the ongoing preservation of the facilities and services within the community. The Property Manager is immediately supervised by the Executive Director of Housing and Residential Life but will collaborate with other departments regularly, including but not limited to the Department of Public Safety, and Facilities and Administrative Services. In addition, the Property Manager position works closely with many University offices including Admissions, Financial Aid, Disability Services, Student Accounts, and various Academic Units. Examples of Duties Duties and Responsibilities:
- Oversees the management of nine (9) residential buildings in Normal Hills, including coordinating all check-in and check-out procedures and expectations, processing work orders for repairs and maintenance services, budgeting, submitting reports, and addressing concerns of students/parents.
- Serves as the primary point of contact for Facilities and Administrative Services.
- Regulates the distribution, management, and inventory of all building keys, including approval of necessary lock changes.
- Conducts an inspection tour of all units at least twice a month, reviewing, documenting, and reporting all repairs and maintenance issues.
- Ensures readiness and acceptable presentation of all units.
- Maintains up-to-date knowledge and clear understanding of the regulations outlined in the Student Handbook, University policies and procedures germane to the position, and university housing regulations.
- Communicate behavioral expectations to students through the periodic floor and building meetings with complex residents.
- Develops strategies and programs to prevent inappropriate behavior in the complex, and to encourage student development.
- Collaborates with the Director of Housing and Residential Life to process housing applications for Normal Hills.
- Facilitates the room change process for Normal Hills.
- Assumes responsibility for the daily operation of the complex community including but not limited to overseeing the periodic building inventories and making appropriate requests for furniture and equipment, maintenance/cleaning work requests, fire safety inspections/drills, and periodic replacement of appliances and furniture.
- Interacts with, coordinates, and serves as a liaison between architects and general contractors during new facilities construction and post-construction activities - in collaboration with Facilities and Administrative Services.
- Facilitates bi-weekly meetings with direct reports (Graduate Assistants, Residential Assistants, Work-Study Students, Work-Aid Students, etc.) to deliver updates, expectations, and best practices.
- Maintains accurate and up-to-date files on residents and employees.
- Selects and trains CA's - in collaboration with the Director of Housing and Residential Life.
- Coordinate the early arrival/late departure process for students needing to move in early and/or move out late.
- Work with Athletics and the Office of Community Colleges Relations and Global Initiatives to gather break housing needs, and coordinate the placement/reassignment of athletes when the residence halls are closed during the academic year.
- Train Hall Directors/residential life staff on implementing technology, software, and applications, and develop surveys to enhance the various aspects of the housing process.
- Review and update the housing handbook and formulates rules and procedures as appropriate for the operation.
- Responsible for updating, creating, and the dissemination of electronic messaging through various social media platforms such as Twitter, Instagram, etc.
Typical Qualifications Minimum Position Requirements (including certifications, licenses, etc.):
- Bachelor's degree; at least 3 years of experience that is directly related to the duties and responsibilities specified.
- Experience with database computer technologies, e.g., Adirondack Solutions, CBORD, Banner, StarRez, or similar programs.
- Experience in social media, Twitter, Instagram, etc.
- Must have strong project management, time management, and organizational skills.
- Must have knowledge of Microsoft Office to include, Word, Outlook, Excel, and PowerPoint.
- Must have the ability to lift a minimum of twenty (20) pounds
Supplemental Information Knowledge Skills and Abilities:
- Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
- Project planning skills.
- Ability to develop and maintain recordkeeping systems and procedures.
- Skill in the use of computers, preferably in a PC, Windows-based operating environment.
- Knowledge of contracting process and associated local, state, federal, and other regulations.
- Ability to analyze and interpret the needs of customers and offer appropriate solutions.
- Knowledge of contract documents and specifications.
- Knowledge of property management principles, procedures, and standards, as applied to public facilities.
- Knowledge of real estate management principles and techniques.
- Ability to communicate effectively, both orally and in writing.
- Skill in organizing resources and establishing priorities.
- Knowledge of computer security and audit procedures and requirements.
- Knowledge of all federal, state, and local codes and ordinances pertinent to facilities planning, design, construction, and maintenance.
- Ability to coordinate and/or supervise independent contractors.
- Knowledge of space and facilities planning principles and procedures.
- Ability to coordinate quality assurance programs in area of specialty.
We offer a complete benefits package to full-time employees including health care, dental, vision, retirement, deferred compensation plans, flexible spending accounts, life insurance, short and long-term disability, holidays, vacation, and sick leave. To learn more details, visit our benefits page at 01 Do you have a bachelor's degree; at least 3 years of experience that is directly related to the duties and responsibilities specified?
02 Do you have experience with database computer technologies, e.g., Adirondack Solutions, CBORD, Banner, StarRez, or similar programs?
03 Do you have experience in social media, Twitter, Instagram, etc.?
04 Do you have strong project management, time management, and organizational skills?
05 Do you have knowledge of Microsoft Office to include, Word, Outlook, Excel, and PowerPoint?
06 Are you able to lift a minimum of twenty (20) pounds?
Required Question